Love the food and I've been coming here for years as well - Speedy Romeo - Buy Reservations
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🤮 1/5 - Love the food and I've been coming here for years as well
By 👻 @Chloe F., 03/22/2022 3:00 am
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Love the food and I've been coming here for years as well as their more recent LES outpost, but I recently had a bad experience as it relates to customer service there. I had dinner there on a recent weekend and realized I had forgotten a shopping bag under the table once on the way home. I immediately called, and they found the bag which had food and a personal item in it. I gave them my name, told them to toss the food away and that I'd be back for the rest of it asap. I returned two weeks later exactly on the weekend again (I live rather far in Manhattan and couldn't return before). The manager had my bag by the entrance for a while (to which they had added my name after the phone call she precised) but then decided to throw it away because "they don't have room to store customers items" as if they've never dealt with lost and found in the past. Instead of being apologetic, she was kind of defiant and kept on justifying it by saying it'd been here forever (again: two weeks). Super rude and rather upsetting. Time to test other great NY pizza joints.
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