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Sugar Factory Las Vegas Reviews from The Last Year
Horrible experience and will not be back
We went here with a larger group that had several reservations. The food was okay. The kids in the group found it really fun (rainbow sliders, shakes, fancy drinks) but the adults were not impressed. The service was terrible. It took over an hour to receive our food, and we had to flag someone down to take our order to begin with. The management at this restaurant was really rude to us. They physically blocked one couple from going upstairs to check on their children. we made a number of reservations and they refused to seat us all on the same floor even though there were many empty tables on every floor. There is no level of customer service here. We tried to change one of our orders 30 seconds after placing it, and were told "too late" - the server hadn't even left the table yet and would not change the order from 2 milkshakes to one. Lastly, this place is not kid friendly. Lots of explicit music playing.
What has happened?! Awful.
Our 3rd visit and our first (and last) to the new premises on Harmon. We were shocked at how poor it was. Our previous two visits have been on our Vegas highlights. This time, the only plus was my daughter enjoyed her Rainbow Sliders. The food was lukewarm and took forever to arrive - if we hadn’t had a show to go to we’d have left and eaten somewhere else. It wasn’t busy in there but the service was awful. We had reserved a table, and when we arrived 15 minutes early were made to wait, despite the place being half empty. The restrooms were the most disgusting I have ever seen in the USA. Both men’s and women’s by all accounts - the place looked like the staff had a total disinterest in making it live up to the loud videos on repeat. The new place looks cheap and run down - is it meant to be a climbing wall? The leather couch seats had disintegrated. The old venue at Fashion Mall was massively superior. There was a bald guy walking round with wireless microphone and earphones looking like he was in charge of keeping track of things - if that was his job then it failed. Big time. We won’t be returning.
Terrible service and atmospher!
Horrible service! We waited forever for our food and they only brought one order. 20 minutes later 2 of us still waiting. The music was being blasted because of a birthday party and several patrons asked for it to be lowered and the hostess said "no". We ended up leaving and getting better service at a pizza slice stand.
Over priced celebrity hyped!
Over priced food I had the same in Denny’s and that was much better! Dirty toilets. I wouldn’t recommend.
Is the food good there?
When you go out to eat people usually like to eat together. Right? Four of us. We were there over an hour. No one ate at the same time. My son’s food came out. 15 minutes later my daughter. 15 minutes later my wife. My food never came. I asked for the check and got a slice of pizza across the hall. This was great too. We went for brunch. I order pancakes. 10 minutes later. Sorry sir we don’t have ANY pancakes. Literally 1/3 of the menus is not available and it took 10minutes to figure that out. Clearly this place is closing. Don’t waste your time I’m Vegas not getting your order here. No one around us was getting their food either. When they did the waiter immediately disappeared so if you needed anything, you weren’t getting it.
What a rip off for poor service and bad food
Have a look at the receipt. $20 for two modelos, $26 for a cosmo that was some kind of candy floss drink. The tacos were tiny and the Fajita was mostly burnt onions and peppers. The service was slow, I had to go to the front to get menus. Overall bad experience. Way too pricy for the food and poor service. By the way mandatory 20% tip.
Fun dry ice drinks - at a cost
Meh. Two shakes, one alcoholic drink, one small app and one sandwich = $160. The experience was cool, especially with the dry ice. We went for the experience and not the food, but the Mac and cheese bites and the steak sandwich were both fine. The restaurant itself needs a deep cleaning. It’s….sticky. But has potential to be awesome if they really scrubbed it. Service wasn’t bad. I don’t like the 20% “service charge” tacked onto the bill and not being told about it (although I knew in advance about the charge) and I’m absolutely not tipping on top of that if the server doesn’t disclose it when the check is presented. It’s tacky, please let customers tip based on service received. The server would have made more from our table without that extra fee.
good place but an unfriendly host
The food was good. We enjoyed it. I would come back, but the host with the long hair is not the friendliest person and should not be a hostess.
Good
Service was good food was good place was not clean , just felt dirty. i had the sugar factory hamburger and it was very good. Bathroom was not clean. Tuesday afternoon. We ate at bar. Waitress was very nice.....she asked if we were ready and i said yes, about 10min later she took our order.....she stood right by us filling the dishwasher.
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