Sugar Factory Miami Beach - Buy Reservations

1060 Ocean Dr, Miami Beach, FL 33139, USA

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Sugar Factory Miami Beach Reviews from The Last Year

Yelp: 😒 (22) Tripadvisor: 😒 (10)

🤮

Heartless restaurant staff!!! There was an event going on

1/5 by Emily L. on 03/17/2023

Heartless restaurant staff!!! There was an event going on where Ocean drive and surrounding streets were closed. There was a shooting scare and we all rushed into the restaurant to take cover. Two seconds later, the employee (white male, 40-50s bald) kicked ALL of us out and did not care for our safety. Though we didn't eat there, we are still humans. How inhumane of this man, kicking out probably 20 people who were scared for their lives. I will never visit this Sugar factory or any other locations or sister restaurants. I recommend you take your money to other businesses who care about you, not just your money.

😒

obviously no one comes here for the quality food or

3/5 by Isha P. on 03/16/2023

obviously no one comes here for the quality food or dessert, more for the spectacle and show of things. the drinks were all great, you can't go wrong with any of them. they are absolutely massive and 8 of us couldn't even finish. (granted we had had a big dinner beforehand). the smoke keeps happening for 20+ minutes, which is very impressive. we had the cali love drink, which was actually pink rather than green as in the picture but still great! we also had the volcano explosion milkshake - milkshake was GREAT, and the brownie and ice cream and donut on top were kind of a lot, we just took it off the top of the milkshake, put it on its own plate, and ate it separately. the service was fast and the setup was cute and classic. a little late at night / not the classiest of joints as it have nightclub/bar vibes with sticky floors and a slightly off smell sometimes, but it was a fantastic experience nonetheless!

🤮

Food horrible tender didn't come with fries , bought fries

1/5 by Erica C. on 03/15/2023

Food horrible tender didn't come with fries , bought fries separate and they were old cold shoe string fries in a little basket , I ordered the chicken fajitas horrible no seasoning taste like paper didn't even finish it , took my son for his 16th bday waited all day for them to bring out a scoop of ice cream with whip cream he couldn't even eat the ice cream it was too hard ... this place is a joke we are from Detroit and they just opened a sugar factory there I've never been but I've seen videos and heard reviews and I wish I would have just took him there THIS PLACE SUCKS DONT GO !

🤢

I was so excited to try sugar factory Miami Beach after

2/5 by Brittany O. on 03/12/2023

I was so excited to try sugar factory Miami Beach after hearing about it for years! I was very taken aback by the state of the restaurant, it was very rundown and not this elegant experience you see on social media. There were 4 of us in our party and we had an 8:30 reservation on a Saturday. The restaurant was very dead so when we were seated I was confused as to why it took almost 20 minutes for our server to come to us. We ordered right away since we had waited so long. The waiter explained food would come out as it was ready and that was totally fine. While waiting for our food the table ran out of water... it's 87 degrees in Miami in a restaurant without AC. I was tired of waiting so I had to go to the bar and ask for a pitcher of water for the table. As our food began to come out the overall presentation, taste and service was below average. The colorful sliders were served on a cracked plate (without the cute yellow duck they advertise you get) and the buns were thick and chewy. One of the sugar factory burgers was so cooked it was dark on the inside and the loaded fries were cold and barley had any cheese/toppings on them. Our waiter only came by once to ask how we were and that was after the first food item was served. It's very annoying that they include a 20% gratuity and you get terrible service. Overall the experience was a let down, there were so many staff working but no customers so it didn't make sense that it was so bad.

🤮

Food was over cooked and fries were not edible.

1/5 by Gary H. on 02/25/2023

Definitely disappointed. Service was really slow and not tentative.

🤮

DO NOT EAT HERE! worst service, and terrible food.

1/5 by Bianca R. on 02/24/2023

First off they say there margaritas are made with fresh lime juice and the bartender said they are not. I was told there were no eggs to make my food after all other guests received their food. Once I ordered something else I received the eggs that they apparently did not have. Was charged for more then one meal. Also received our drinks AFTER we all finished our meal. Many guests did not receive food that they ordered and instead received food they were indeed allergic too. Tips are included in the price so the staff doesn't care how they treat you. Every other location in the area was busy expect sugar factory which should have been a sign to not eat there. 1 other table was there and our food took over an hour. ETC ETC ETC! South beach is full of beautiful places with great food, go else where.

🤮

Spend your money somewhere else. Terrible!

1/5 by Nicole L on 02/20/2023

I took my kids to Sugar Factory because Indianapolis recently opened a location. It was the worst restaurant experience we have had in a long time! The fact that a 9, 14 and 17 year old also agreed, says a lot. The 20% automatic gratuity/service charge was annoying, but it got worse when our waiter explained that an additional 12 %- 15% tip is expected in cash! The food was terrible, absolutely no flavor and the fact that when someone bought an expensive dessert, they would turn the music up so loud that I couldn't hear what my children were saying to me. In addition to this being fairly new the inside already appeared to be falling apart. Decorations were missing from the walls and the 'Shop' was extremely underwhelming. I would suggest that if you are in Indy, don't waste your money or time at this location.

😍

angela is the absolute best super sweet and great

5/5 by sofia l. on 01/28/2023

angela is the absolute best super sweet and great personality!! and the chocolate milkshake was amazing

😍

Visited from Dallas & Cola was the best host I've ever

5/5 by Sean R. on 01/16/2023

Visited from Dallas & Cola was the best host I've ever experienced in life. Down to earth friendly and beautiful. Birria quesadilla was good and the drinks are good. I highly recommend. Thank you Cola!

😍

Cola was simply sensational the food amazing amazing try

5/5 by Brandan M. on 01/07/2023

Cola was simply sensational the food amazing amazing try the chicken fajitas they literally made my mouth water deadass!

😍

My cousin Cola made the MOST delicious milkshakes!! I had

5/5 by Nubia M. on 01/01/2023

My cousin Cola made the MOST delicious milkshakes!! I had the Horchata and Nutella Banana milkshake and it hit the spot!! Just what we needed to bring a smile to our first day in Miami!

🤮

Worst place I’ve ever eaten

1/5 by Melissa C on 12/24/2022

I was beyond excited to try this restaurant in Atlantic City which is rather far form me so when I heard one opened inc cherry hill which is 10 minutes away I was sk excited to go. Me,my fiancé, and son went. We had a reservation which yku had to have or couldn’t eat. Mainly because the restaurant itself is as tiny as a pizza place. It maybe seats 25/30 tables tops. Very small and cramped. I got a non alcoholic bowl drink which cost me $37 for it to fizzle and have candy in it. I spent almost $100 on 3 drinks. My sons wouldn’t stop fixing and we spent the entire time cleaning it up. The food itself was so under par I was shocked. The colored burgers which I was dying to try tasted like playdoh. There was nothing special like some signature awesome meal except for the $150 gold burger which I bet doesn’t taste like it’s worth $150. Finally, the service was atrocious. Servers all split their tips at the end of the night (beware til is included on every single check no matter if it’s one or 20 people.) so you won’t be getting any good service because they simply don’t care because they know regardless of their performance, they are getting a tip. So be prepared to never see your waiter and be forever eating there. And above all I’ll never eat there again because in the tip comment it says the restaurant takes 3% of that mandatory included tip for their expenses!!! So it only do you get the money for the check but now you get part of the servers tip as well?! Never heard of slemthing so ridiculous in my life. It’s all hype. The entire place is centered around celebrity appearances and isn’t worth the time and especially not worth the money tk eat here. If you decide to chance it be prepared for sub par service as well as sub par food and experiences. Good luck.

😒

Not worth a trip...

3/5 by HunterM305 on 11/30/2022

Drinks were way overpriced but huge, and the food was not so good. If it was not for the Kardashian family, no one would care for this place!

🙂

Brunch was cute Wild N Out Theme

4/5 by DaniJhn on 10/12/2022

We went for the brunch and purchased a Groupon first. The food was good and we stayed within budget. The Groupon didn’t include gratuity and we had to dine at $50 minimum. The atmosphere is cute and the music was hip hop which I loved. It’s right on the beach so no complaints

😍

I'm not sure why the yelp rating on this place is so low.

5/5 by Andrew D. on 08/07/2022

I frankly had a great experience with my family and thought they deserve to be praised. This past Saturday my family and I went for brunch and it was exactly what we wanted and was looking for. Charles our server was amazing, friendly and attentive, he explained certain things in the menu and helped us build some custom drinks. The service was amazing from start to finish, the staff excellent, the food was delicious and well proportioned and lastly the drinks were perfect! I would recommend and definitely be back! Worth the price for the experience.

😍

Good drinks fun place to sit back and Take in the scene.

5/5 by Jenn W. on 08/06/2022

Had a really good time with friends.

😒

It was ok, Just wish they had more healthier selection .

3/5 by Jaz J. on 08/05/2022

Gluten free , dairy free desserts as welll

😍

We had such nice service here.

5/5 by Miriam B. on 07/30/2022

Everyone was kind and attentive. My daughter had a blast for her bday. They have an extensive brunch menu that's not to be missed!. Such a kid friendly place. Even if you are an adult this will bring out your inner child!. Not to be missed this location is far superior to Chicago, rosemont or nyc!!

😍

Great food and service.

5/5 by Rudy D. on 07/30/2022

Shake were awesome and mojitos very tasty . Ambiance was very nice.

😒

The check-in free app was a farce.

3/5 by Carolyn W. on 07/20/2022

They don't have bruschetta. The portions are large which takes the edge off the prices. It is South Beach so the prices are in-line with all the restaurants on Ocean Drive. Lots of outdoor seating. The menu is extensive. Not sure why the popcorn shrimp is served with marinara, we were able to get cocktail sauce. French onion soup was on point. Th

🙂

The service and the food was great.

4/5 by Artemus J. on 07/18/2022

If you are in South Beach try Sugar Factory, it was great.

😒

One And Done

3/5 by caymankid on 07/10/2022

We stopped in for dessert for my daughters birthday after dinner. There was 6 in our party and the table shared the giant banana split. I cant review the food at this place but the banana split was just average. Portions tend to be very large and its more of a touristy trap type of place in my opinion. I would opt out next time for a nice small cafe with a good selection of desserts rather than go here. I wont return and cant recommend.

😍

Good time!

5/5 by Farrell R on 07/09/2022

Nice place, nice staff. Food was good and well presented and timely. They found a table for 8 quickly

🤮

Watered down drinks and poor service .

1/5 by Larry H. on 06/26/2022

I know the pandemic still exists but our waiter forgot about us and didn't refill our water nor made us want to return

🤮

Horrible

1/5 by Mary Jane G on 06/20/2022

Don't waste your money, nor time!! We made reservations for 6:30pm. Our server showed up 1/2 hr later. Got our food at 8:45pm, & never saw her again. Food quality is terrible & way overpriced! -This place sucks!!

😍

Must do atleast once

5/5 by SunilnRiss on 06/20/2022

We has an early lunch reservation so it wasnt crowded. The inside was small but nice. Our waiter was cool and helpful. The specialty drinks were fun and snuck up on us. We'll come again but we dont plan on spending $200 for 2 ppl like we did this time. Good times though

🤮

I wish I could leave less than one star.

1/5 by Chardae G. on 06/18/2022

The food was bad but the service was worse. Our waiter was okay until he said a racist comment. Theo card machine stop working and tried to get everyone to pay cash. They then told us to be "honest" about what we ordered meanwhile they took our orders and we were sitting there trying to pay. They were upset we didn't have or wouldn't go get cash. I was insulted and left very hungry.

🤮

This place is so horrible.

1/5 by king l. on 06/10/2022

Let me give everyone a run down.I cam from from DC with my friends and family to enjoy Miami. One of the spots that I wanted to hit up was this place but I should have known like it's nothing like the other Sugar Factory That I have been to.One a fly flew on my steak. I told my waitress and she was kind. I like her. Blond hair and spoke Spanish. She said that she had to inform her boss. She came back and said that he'll give me a discount. At this point I didn't want anymore food. Here's the next part! lol my brother, the reason why we even came to this spot! ends up getting food spilled on his shoulder by another waiter who was collecting the table behind him plates. The waiter went to the counter collected few napkins for my brother the clean his shirt, said sorry and then went along his day. I had to request to talk the manager after that and first the manager said did you want free food to my brother. I'm like sir are you serious. We're supposed to go out after this but now he'll well have to go back to the hotel to change. That's extra cost because we're using uber to get around. I informed the manager and then he said I'll give you discount. Guys I lied to not this manager took off about 12 dollars for their mistakes lol! The manager said the waiter accidentally spilled on my brother and since it wasn't on purpose it wasn't a big deal. I guess it was my brother's fault then? Are uber ride back to the airbnb and back to where we were supposed to go immediately after dinner came up to 65 dollars. The manager took no accountability. Honestly do come to this place. Maybe if I was white or Hispanic he would have taking care of us better but for such mistakes we should have a least gotten taken care of. I'm going to post this any and every where so people can know that Sugar Factory Miami is nasty and not accommodating. They don't know how to take care of their customers.

🤮

Just awful

1/5 by Tfimiamimiami on 05/09/2022

We were there for a family event, my niece’s birthday. My sister took the back room and was very clear that nothing could have peanuts, due to a deadly allergy. The food was awful, the service was just as bad, but worse, they almost killed my daughter with their share incompetence as they served a salad with peanuts. My daughter wound up very I’ll vomiting and diarrhea… her throat swelled and she had difficulty breathing. Don’t walk from this place, run!

😍

Food and drinks were delicious! Order the Henny Moon!! They

5/5 by Toni B. on 04/05/2022

Food and drinks were delicious! Order the Henny Moon!! They don't cheat you on the liquor!!

😍

Late for the review but had to do it.

5/5 by Winnie M. on 04/01/2022

Oriana was great!! If you go to Sugar Factory make sure to get her, she will take good care of you. Best server ever. We went there on me and my twin birthday 3/15 and it was amazing. She made our birthday wonderful and did remember it plus came with the crew to sing to us with some dessert. Better than Versace Mansion who did nothing. At last, she was the only one who knew how to do separate receipts, other places was unable to do it. Thank you for making our birthday a great one, we appreciate it.

😒

Ok food and service

3/5 by Jessica T on 03/29/2022

The service and food were ok but beware, on top of the 20% gratuity they charge a state tax. A resort tax and another service tax so a bill of 100 can very quickly almost double for the fees/taxes charged. Also note if you are coming with a family, a drag show is just down the way. Fine by me but they do announce the start and are yelling vulgar things so maybe jusy earmuff the kids 🤣

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Reviews

Worked perfectly!

😍 5/5 Review by AcceptingVessel63 (03/09/2023 6:29 pm)

Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.

Got into Nobu Malibu

😍 5/5 Review by EnamoredList61 (03/03/2023 8:41 am)

Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!

Very easy

😍 5/5 Review by EnchantingMass27 (02/13/2023 6:57 am)

Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future

Fabulous Lunch

😍 5/5 Review by FascinatedSnake33 (02/05/2023 3:09 pm)

I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!

Great reviewer team

😍 5/5 Review by ActualBoot15 (02/03/2023 11:03 pm)

Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!

1 Thumbs Up

Incredible

😍 5/5 Review by ImmortalApple60 (02/02/2023 5:20 pm)

I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.

Best platform out there!

😍 5/5 Review by AwakeDecision53 (02/02/2023 12:23 pm)

Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!

This app is life changing

😍 5/5 Review by AcclaimedWine28 (01/26/2023 7:45 pm)

This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!

1 Thumbs Up

Worked perfectly

😍 5/5 Review by ExhaustiveDiscovery71 (01/05/2023 12:53 am)

Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.

NOBU Atlanta

😍 5/5 Review by CorrespondingJewel46 (12/30/2022 8:23 pm)

Amazing and easy process

Success on Short Notice

😍 5/5 Review by EnforceableUmbrella69 (12/22/2022 11:59 am)

Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.

Worked perfectly, thank you!

😍 5/5 Review by FabledChange61 (12/15/2022 7:24 pm)

This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!

Worked flawlessly!

😍 5/5 Review by ArtfulChange26 (12/05/2022 6:25 am)

Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.

Last Reply by CelebratedStreet63 (03/15/2023 4:29 pm)

16 Thumbs Up

5 Replys, 2 comments

Love this app!

😍 5/5 Review by DeliberateScale19 (11/30/2022 11:45 am)

So glad I came across this app :)

Last Reply by DecadentRoof69 (01/30/2023 2:54 pm)

7 Thumbs Up

2 Replys, 0 comments

Quick table in Miami

😍 5/5 Review by AppealingOpinion58 (11/29/2022 2:21 am)

I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here

Last Reply by DecadentRoof69 (01/30/2023 2:54 pm)

7 Thumbs Up

1 Reply, 1 comment

Prime time, great meal

😍 5/5 Review by AvidUmbrella31 (11/25/2022 8:07 am)

So easy and had a prime time which I can never seem to get on normal res apps. So worth it

Last Reply by DeliberateScale19 (02/01/2023 6:42 pm)

3 Thumbs Up

1 Reply, 0 comments

Got impossible NYC res

😍 5/5 Review by DapperBasket31 (11/16/2022 11:13 am)

instead of waiting weeks I got my 4 charles reservation instantly

Last Reply by FamousStation67 (01/10/2023 7:55 pm)

3 Thumbs Up

1 Reply, 0 comments

Worked perfectly to get into Carbone. So delighted

😍 5/5 Review by ForeseeableInsect17 (11/13/2022 6:56 am)

perfect

Last Reply by MaternalRecord73 (01/22/2023 3:32 pm)

2 Thumbs Up

1 Reply, 0 comments

Worked well, got me into a restaurant with no availability

😍 5/5 Review by ExpressionisticSuggestion35 (10/29/2022 8:09 pm)

I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.

Last Reply by AuthoritativeUmbrella71 (12/01/2022 9:40 am)

10 Thumbs Up

3 Replys, 1 comment

Last minute reservation for Delilah Las Vegas

😍 5/5 Review by InformedStretch72 (09/29/2022 1:00 pm)

Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍

Last Reply by AuthoritativeUmbrella71 (12/01/2022 9:41 am)

8 Thumbs Up

3 Replys, 2 comments

It works!

🙂 4/5 Review by ChattyPeace47 (09/04/2022 2:30 pm)

Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!

Last Reply by ZestfulSeed54 (11/29/2022 9:45 am)

4 Thumbs Up

2 Replys, 0 comments

Money transfer

🙂 4/5 Review by GutsySalt20 (09/02/2022 11:13 am)

As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.

Last Reply by BraveHand53 (11/28/2022 4:49 am)

5 Thumbs Up

1 Reply, 0 comments

Love this app

😍 5/5 Review by ImpassionedOffice37 (08/02/2022 5:38 pm)

Got to go to places otherwise unreachable

1 Thumbs Up

Easy Access

😍 5/5 Review by EthicalLetter14 (08/21/2022 9:10 pm)

Very easy to get into one of the hardest restaurants to reserve in New York.

Last Reply by EnjoyableJelly34 (11/14/2022 9:34 am)

5 Thumbs Up

2 Replys, 0 comments

Worked like a charm

😍 5/5 Review by ExactMass18 (07/31/2022 11:24 am)

We were very pleased with our experience at Scarpetta. It made our anniversary very memorable. The reservation was seamlessly transferred into our name.

2 Thumbs Up

Whose name will my reservation be under when I arrive at the venue?

Question by FluffyStar64 (07/09/2021 5:10 pm)

Best Answer It can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!

Best answer by ColorfulRod45 (07/09/2021 5:17 pm)

1 Thumbs Up

1 Answer, 0 comments

Working on your bid?

Question by DemurePain59 (10/01/2021 1:24 pm)

Best Answer Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.

Best answer by EvocativeFold67 (10/02/2021 4:37 pm)

2 Thumbs Up

8 Answers, 1 comment

Process after bid is accepted.

Question by EvocativeFold67 (09/17/2021 8:11 pm)

Best Answer Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.

Best answer by ColorfulRod45 (09/17/2021 10:07 pm)

3 Thumbs Up

1 Answer, 2 comments

Where do the Reservations on AppointmentTrader come from?

Question by ColorfulRod45 (07/13/2021 3:55 pm)

Best Answer Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.

Best answer by FluffyStar64 (07/13/2021 6:05 pm)

3 Thumbs Up

10 Answers, 1 comment

What happens if my bid expires unanswered?

Question by FluffyStar64 (07/08/2021 5:55 pm)

Best Answer Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.

Best answer by ColorfulRod45 (07/08/2021 6:28 pm)

2 Thumbs Up

4 Answers, 3 comments

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Sugar Factory Miami Beach User Reviews & Question Forums

Sugar Factory Miami Beach Yelp Reviews

Latest Reviews On Yelp

😒3.4/5 from 20 reviews

Last review : I'm not sure why the yelp rating on this place is so low.
By Andrew D. (08/07/2022 12:00 am)

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Sugar Factory Miami Beach Tripadvisor Reviews

Latest Reviews On Tripadvisor

😒2.9/5 from 10 reviews

Last review : Ok food and service
By Jessica T (03/29/2022 12:00 am)

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🙂4.4/5 from 173 reviews

Last review : What a Restaurant!
By ExpansiveTop42 (03/16/2023 7:25 am)

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