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Sugar Factory Miami Beach Yelp Reviews
Latest Reviews On Yelp
30 Reviews
0 Replys |
Heartless restaurant staff!!! There was an event going on
Heartless restaurant staff!!! There was an event going on where Ocean drive and surrounding streets were closed. There was a shooting scare and we all rushed into the restaurant to take cover. Two seconds later, the employee (white male, 40-50s bald) kicked ALL of us out and did not care for our safety. Though we didn't eat there, we are still humans. How inhumane of this man, kicking out probably 20 people who were scared for their lives. I will never visit this Sugar factory or any other locations or sister restaurants. I recommend you take your money to other businesses who care about you, not just your money.
Be the first to Replyobviously no one comes here for the quality food or
obviously no one comes here for the quality food or dessert, more for the spectacle and show of things. the drinks were all great, you can't go wrong with any of them. they are absolutely massive and 8 of us couldn't even finish. (granted we had had a big dinner beforehand). the smoke keeps happening for 20+ minutes, which is very impressive. we had the cali love drink, which was actually pink rather than green as in the picture but still great! we also had the volcano explosion milkshake - milkshake was GREAT, and the brownie and ice cream and donut on top were kind of a lot, we just took it off the top of the milkshake, put it on its own plate, and ate it separately. the service was fast and the setup was cute and classic. a little late at night / not the classiest of joints as it have nightclub/bar vibes with sticky floors and a slightly off smell sometimes, but it was a fantastic experience nonetheless!
Be the first to ReplyFood horrible tender didn't come with fries , bought fries
Food horrible tender didn't come with fries , bought fries separate and they were old cold shoe string fries in a little basket , I ordered the chicken fajitas horrible no seasoning taste like paper didn't even finish it , took my son for his 16th bday waited all day for them to bring out a scoop of ice cream with whip cream he couldn't even eat the ice cream it was too hard ... this place is a joke we are from Detroit and they just opened a sugar factory there I've never been but I've seen videos and heard reviews and I wish I would have just took him there THIS PLACE SUCKS DONT GO !
Be the first to ReplyI was so excited to try sugar factory Miami Beach after
I was so excited to try sugar factory Miami Beach after hearing about it for years! I was very taken aback by the state of the restaurant, it was very rundown and not this elegant experience you see on social media. There were 4 of us in our party and we had an 8:30 reservation on a Saturday. The restaurant was very dead so when we were seated I was confused as to why it took almost 20 minutes for our server to come to us. We ordered right away since we had waited so long. The waiter explained food would come out as it was ready and that was totally fine. While waiting for our food the table ran out of water... it's 87 degrees in Miami in a restaurant without AC. I was tired of waiting so I had to go to the bar and ask for a pitcher of water for the table. As our food began to come out the overall presentation, taste and service was below average. The colorful sliders were served on a cracked plate (without the cute yellow duck they advertise you get) and the buns were thick and chewy. One of the sugar factory burgers was so cooked it was dark on the inside and the loaded fries were cold and barley had any cheese/toppings on them. Our waiter only came by once to ask how we were and that was after the first food item was served. It's very annoying that they include a 20% gratuity and you get terrible service. Overall the experience was a let down, there were so many staff working but no customers so it didn't make sense that it was so bad.
Be the first to ReplyFood was over cooked and fries were not edible.
Definitely disappointed. Service was really slow and not tentative.
Be the first to ReplyDO NOT EAT HERE! worst service, and terrible food.
First off they say there margaritas are made with fresh lime juice and the bartender said they are not. I was told there were no eggs to make my food after all other guests received their food. Once I ordered something else I received the eggs that they apparently did not have. Was charged for more then one meal. Also received our drinks AFTER we all finished our meal. Many guests did not receive food that they ordered and instead received food they were indeed allergic too. Tips are included in the price so the staff doesn't care how they treat you. Every other location in the area was busy expect sugar factory which should have been a sign to not eat there. 1 other table was there and our food took over an hour. ETC ETC ETC! South beach is full of beautiful places with great food, go else where.
Be the first to Replyangela is the absolute best super sweet and great
angela is the absolute best super sweet and great personality!! and the chocolate milkshake was amazing
Be the first to ReplyVisited from Dallas & Cola was the best host I've ever
Visited from Dallas & Cola was the best host I've ever experienced in life. Down to earth friendly and beautiful. Birria quesadilla was good and the drinks are good. I highly recommend. Thank you Cola!
Be the first to ReplyCola was simply sensational the food amazing amazing try
Cola was simply sensational the food amazing amazing try the chicken fajitas they literally made my mouth water deadass!
Be the first to ReplyMy cousin Cola made the MOST delicious milkshakes!! I had
My cousin Cola made the MOST delicious milkshakes!! I had the Horchata and Nutella Banana milkshake and it hit the spot!! Just what we needed to bring a smile to our first day in Miami!
Be the first to ReplyI'm not sure why the yelp rating on this place is so low.
I frankly had a great experience with my family and thought they deserve to be praised. This past Saturday my family and I went for brunch and it was exactly what we wanted and was looking for. Charles our server was amazing, friendly and attentive, he explained certain things in the menu and helped us build some custom drinks. The service was amazing from start to finish, the staff excellent, the food was delicious and well proportioned and lastly the drinks were perfect! I would recommend and definitely be back! Worth the price for the experience.
Be the first to ReplyGood drinks fun place to sit back and Take in the scene.
Had a really good time with friends.
Be the first to ReplyIt was ok, Just wish they had more healthier selection .
Gluten free , dairy free desserts as welll
Be the first to ReplyGreat food and service.
Shake were awesome and mojitos very tasty . Ambiance was very nice.
Be the first to ReplyWe had such nice service here.
Everyone was kind and attentive. My daughter had a blast for her bday. They have an extensive brunch menu that's not to be missed!. Such a kid friendly place. Even if you are an adult this will bring out your inner child!. Not to be missed this location is far superior to Chicago, rosemont or nyc!!
Be the first to ReplyThe check-in free app was a farce.
They don't have bruschetta. The portions are large which takes the edge off the prices. It is South Beach so the prices are in-line with all the restaurants on Ocean Drive. Lots of outdoor seating. The menu is extensive. Not sure why the popcorn shrimp is served with marinara, we were able to get cocktail sauce. French onion soup was on point. Th
Be the first to ReplyThe service and the food was great.
If you are in South Beach try Sugar Factory, it was great.
Be the first to ReplyWatered down drinks and poor service .
I know the pandemic still exists but our waiter forgot about us and didn't refill our water nor made us want to return
Be the first to ReplyI wish I could leave less than one star.
The food was bad but the service was worse. Our waiter was okay until he said a racist comment. Theo card machine stop working and tried to get everyone to pay cash. They then told us to be "honest" about what we ordered meanwhile they took our orders and we were sitting there trying to pay. They were upset we didn't have or wouldn't go get cash. I was insulted and left very hungry.
Be the first to ReplyThis place is so horrible.
Let me give everyone a run down.I cam from from DC with my friends and family to enjoy Miami. One of the spots that I wanted to hit up was this place but I should have known like it's nothing like the other Sugar Factory That I have been to.One a fly flew on my steak. I told my waitress and she was kind. I like her. Blond hair and spoke Spanish. She said that she had to inform her boss. She came back and said that he'll give me a discount. At this point I didn't want anymore food. Here's the next part! lol my brother, the reason why we even came to this spot! ends up getting food spilled on his shoulder by another waiter who was collecting the table behind him plates. The waiter went to the counter collected few napkins for my brother the clean his shirt, said sorry and then went along his day. I had to request to talk the manager after that and first the manager said did you want free food to my brother. I'm like sir are you serious. We're supposed to go out after this but now he'll well have to go back to the hotel to change. That's extra cost because we're using uber to get around. I informed the manager and then he said I'll give you discount. Guys I lied to not this manager took off about 12 dollars for their mistakes lol! The manager said the waiter accidentally spilled on my brother and since it wasn't on purpose it wasn't a big deal. I guess it was my brother's fault then? Are uber ride back to the airbnb and back to where we were supposed to go immediately after dinner came up to 65 dollars. The manager took no accountability. Honestly do come to this place. Maybe if I was white or Hispanic he would have taking care of us better but for such mistakes we should have a least gotten taken care of. I'm going to post this any and every where so people can know that Sugar Factory Miami is nasty and not accommodating. They don't know how to take care of their customers.
Be the first to ReplyFood and drinks were delicious! Order the Henny Moon!! They
Food and drinks were delicious! Order the Henny Moon!! They don't cheat you on the liquor!!
Be the first to ReplyLate for the review but had to do it.
Oriana was great!! If you go to Sugar Factory make sure to get her, she will take good care of you. Best server ever. We went there on me and my twin birthday 3/15 and it was amazing. She made our birthday wonderful and did remember it plus came with the crew to sing to us with some dessert. Better than Versace Mansion who did nothing. At last, she was the only one who knew how to do separate receipts, other places was unable to do it. Thank you for making our birthday a great one, we appreciate it.
Be the first to ReplyNice atmosphere and concept.
I ordered chicken and waffles, which were nothing but chicken strips over a plain waffle. I also ordered chicken strips for my daughter. They don't have a kids menu so it was a good helping of chicken strips. The food was okay. Definitely not worth the $55 tab for two dishes. I haven't tried their fancy drinks and don't think I would ever go back to try. Not worth the money or the hassle of south beach traffic and parking.
Be the first to ReplyGreat location, the area itself holds its own.
I got a bacon cheeseburger and it was real really good. It had great flavor and was cooked to perfection. The fries were cold and the soda was flat. The worse part was the new expired ketchup they brought out. From the look I could tell it was expired as it looked more like barbecue sauce. After tasting it you could tell it was bad. I told the manager and he was kind enough to get me Heinz out of the bottle. The bad part is my stomach has been hurting really bad since we left. I am praying it's not food poison , but after having that ketchup anything is possible.
Be the first to ReplyMy daughter & I was anxious to try sugar factory for the
My daughter & I was anxious to try sugar factory for the first time. Everything we tried to order on the menu (beer battered calimari & chicken waffles), the waiter came back and told us they were out of it. Mind you this was at 2pm. Since nothing we wanted was available, we ended up leaving. Was very disappointed!
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