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SUR Restaurant & Lounge West Hollywood Tripadvisor Reviews
Latest Reviews On Tripadvisor
19 Reviews
0 Replys |
Didn't live up to the hype
Went on a Tuesday night for happy hour. The bar top and patio are the only seating for the happy hour. Our server Danny told us that once we were seated. She was fantastic! Once we got to the happy hour seating, that is where the service went downhill. The server was less and less attentive as the night went on, even though there were fewer people. The goat cheese balls and calamari were good.
Be the first to ReplyMediocre at best
What happened to this place? Was here 10 years ago and it's not the same. Everything was very mediocre. That's the best I can say. The service was meh. Could have been a chain restaurant. The food was terrible. Husband had the branzino and I had the seared salmon which looked like a sloppy mess. Peter brought our drinks and was nice. I could see he was happy to take pics with people who asked. Honestly, would not recommend. Maybe a pop in for a drink just to see the place but definitely would not recommend eating there. We will not be back.
Be the first to ReplySUR should be called sux
This restaurant sucks. I reserved a table for Saturday at 5:15 and specifically reserved a table inside. I arrive early and was told the only tables were outside. I explained that we reserved a table inside and the snooty hostess told me that we were more than welcome to wait for a table inside but at this time this was it. I was sat in a corner on a 30 degree angle on a poorly tiled patio. This restaurant sucks. LOOK AT THE MESS NEXT TO my table at this supposed high end reataurant. I've had better fish at Fred's fish fry! Over priced tourist trap.
Be the first to ReplyGreat experience
We originally had reservations to sit in the bar area but the hostess recommended sitting outside in the garden area which was very nice. We started out with the fried goat cheese balls which were absolutely delicious!! The caprese salad which was also very good. I ordered the grilled shrimp which was not at all what I was expecting. It was a cold dish of shrimp and couscous. It was a nice dish but more of a lunch. My friend ordered lasagna that was so spot on. The sauce was just right!! Not too sweet and definitely not bland. The atmosphere was nice, waitstaff very friendly and Peter was super nice taking pictures with guests. I would definitely recommend trying this place!! The reason for only 4 stars is that the server could have been more attentive
Be the first to ReplyAbsolutely awful!
Having flown in from London earlier that day, we were very excited to have a fabulous supper and evening at SUR, however, we were EXTREMELY disappointed by the restaurant’s service, cleanliness and food. In fact, we all reached the conclusion that our microwaved space food on our 11 hour flight was a luxury in compared to the cold lasagnes that we were served and the “Cesar salad” that was a pile of gem lettuce topped off with some very salty breadcrumbs. Completely overpriced! Whilst the staff are friendly, they add to the red light/brothel feel of the place. Nothing about this restaurant lives up to expectation and I would strongly advise that nobody goes out of their way to visit this “establishment”.
Be the first to ReplyDisgusting service
Made a reservation for our 15th wedding anniversary, me and my husband walked to the desk to make the aware of our reservation, was just told to go to the bar, after standing there for 20 being ignored by several servers an bar tenders we walked out and never even made it to our table, absolute joke. From reading some of the reviews I'm glad we didn't stay.
Be the first to ReplyLovely meal and great service
As a big fan on Vanderpump Rules we received a voucher before coming here. The food was delicious and the service was great, nothing was ever to much. The food was delicious and the portions were a perfect size. Amazing meal and lovely atmosphere.
Be the first to ReplyNot Just a Show
As a fan of Vanderpump Rules, I convinced my girlfriend to stop by Sur when I was in LA, and it did not disappoint. While there was none of the famous drama, the fantastic food and service more than made up for it. My friends all recommended the fried goat cheese balls, and they were a fantastic starter. The chutney provided a little flavor punch. We tried four different cocktails and enjoyed them all. You really can’t go wrong with any of them. Honestly, the best part of the entire meal was the dessert. The blackberry crisp was so delicious and everybody should save some room for it. We couldn’t finish it all and took some home, which made for a great second helping the next day.
Be the first to ReplyI wanted to love it..
We took a girls trip just this past week and made a reservation at SUR because we are huge fans of Vanderpump rules. Unfortunately it was not what we were expecting and we were a bit disappointed :(… When we arrived there was a stanchion in the way, you had to walk around it - really no big deal but it was confusing and out of place. As soon as Lisa’s other partner arrived he moved it right away. The host was eating behind her counter when she thought no one was looking, she had a friend sitting on the couch beside her(must have been someone off shift) also eating. It just looked unprofessional. The goat balls were amazing, and Lisa’s partner was very friendly and visited most tables! Pasta was undercooked and hard. Bathrooms were very dirty and need some tlc.. if I remember correctly there was also no purse hook, so I kept wondering where Lisa hangs her fancy purse if she ever uses that washroom lol. It’s still a must see if your ever in LA.
Be the first to ReplyA West Hollywood Restaurant Experience
We had reservations upon arrival we were seated immediately. Seating was inner outside with a heated lamp for a wonderful California evening.
Our server was great an former NYC native who relocated to pursue acting and menu game was on point as her recommendations were superb. We also met Peter who was charming!
The food, drinks, and dessert was amazing especially the smoked creme brûlée and the sticky toffee pudding. I can’t say enough about the service at hospitality at SUR Restaurant Lounge.
Perfect Evening of Dining
I have been waiting over 7 years to travel here to eat and finally made it and it did not disappoint. The goat cheeseballs were amazing, I could have had just a few orders of them for a meal and been happy. Our table shared some different dishes, the spaghetti was non-traditional and delicious, lasagna was traditional and good and lastly the steak was cooked to perfection. The restaurant décor and atmosphere is to die for. Peter the manager was friendly and checked on our table few times on top of the server who did a great job. We celebrated our wedding anniversary here and could not have picked a better dining experience.
Be the first to ReplyVery Disappointed
We were very disappointed in Sur though the food was good and our waiter was good.
We were seated by a wall that had vines etc and it was disgusting. There were huge cobwebs and a very big spider. That is not appealing for dinner ambience.
Our water glasses were dirty as were the small bread plates. There is no excuse for this.
The food was good and our waiter attentive but does not make up for the disgusting dirty decor.
Underwhelming
I am a big fan of the housewives and promised to visit one of Lisa’s restaurants. I loved the ambiance but it was difficult to have a conversation with my friends because the music was too loud. It isn’t ideal for dinner. Nevertheless, the staff was friendly but oddly enough our initial waiter got reassigned to another table for whatever reason. The bathrooms were not cleaned either. It was an underwhelming experience
Be the first to ReplyNice cocktails, ok food
The drinks were good and unique. The service was very friendly. Atmosphere was ok but the food wasn’t the best. We had the “famous” goat cheese balls and you could tell they were frozen as the middles were cold. I had the chicken pasta and I don’t know how to describe the chicken other than it reminded me of cat food. Little chunks like it came from a precooked package. The staff was attentive which was nice and they got everything right.
Be the first to ReplyDon't waste your time here
Unfriendly, tacky and a total waste of money. The waitress was having a bad day I think, because when I didn't agree with the table she gave me she turned around and walked away. I called her back but she didn't care.
Be the first to ReplyGreat ambience, but parking and service horrible
VERY disappointed. Was looking forward to dining here for years since being a fan of Lisa and Vanderpump Rules. Unfortunately, we left early before even eating. Ambience is great, but the service was horrible. And it was NOT crowded. Hostess had us sit in the bar area and told us if no one came to take our order to go to the bar. I went to the bar and the bartender looked at me crazy and directed me to sit back at our seat and someone would come. Then the same hostess I initially spoke with finally came and took our drink order. This was about 20 minutes from when we first arrived, but we both loved our Silky Road drinks. Service was embarrassingly bad. The famous goat cheese balls were disappointing. There were three balls tossed on a bed of shredded carrots. Goat cheese wasn't warmed and they were dry. We each ate one, left the third and gulped our drinks, ready to leave. We were advised that their credit card system was down for a few days now so we would need to pay cash or via Venmo. You'd think they would have told us that BEFORE we ordered. We had reservations for drinks at TomTom, but after wrapping up that ordeal, we left and had dinner at The Henry where food and service were amazing.
Be the first to ReplyAtmosphere Is Everything
I loved everything about this experience. The decor, the service, the food (!). The overall experience was exactly what I had imagined.
Be the first to ReplyBoring menu, slow service, needs to be redecorated
We were so disappointed in Sur restaurant. The service was incredibly slow, servers we're chatting amongst each other while ignoring guests, the food was subpar and the entire restaurant should be redecorated.
We were so looking forward to visiting Sur restaurant. What we found was sad. First of all, we waited for 10 minutes for anyone to approach us for drink order. Our drink order did come and they were satisfactory. We then waited for someone to show up and take our order. Once that was done we didn't see anyone until our order was dropped. No one bothered to check on us to see if our food was good. It was no better then something I would expect at Applebee's. Now, I like Applebee's. Their prices are reasonable and you know what you were getting, after all it is Applebee's. This is supposed to be a fine dining experience and it did not even come close.
We had shrimp risotto, a lemon type chicken, steak with mashed potatoes and asparagus. It was truly the only thing on the menu that looked good. It was as stated above mediocre. The steak was overcooked and tough and the risotto was very much al dente. The mashed potatoes were fine.
The restaurant itself looks outdated an unkempt. A refresh is in order along with either a new menu or a reduction in prices or any attempt to try to advertise this place as a fine dining experience. There were people there in shorts and masks are evidently optional for guests and staff. The mask belongs above your nose not below it. I have no idea whether they will change their ways because I am not going back to spend another $300 for mediocre food.
Highly recommend making reservation
We made reservations ahead of time. The service was awesome. The food was amazing. Highly recommend. Even our son age 13 loved the food and atmosphere. Not fancy at all but relaxed dress code.
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