Mediocre experience. - Tatiana by Kwame Onwuachi New York - Buy Reservations
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😒 3/5 - Mediocre experience.
By 👻 @Jazmin W., 03/21/2023 3:00 am
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Came to celebrate my birthday and was really excited to be able to secure a reservation the day before. I wanted to add an additional family member to my reservation so I called and left a message (they were closed on Monday). I made sure to call as early as I could day-of, to request the addition, and did not have high expectations, but figured it was worth a shot. The host who answered was very nice, and assured me that she could add a third to the party, but would need push the reservation time to 15 minutes later. I told her that was absolutely fine and thanked her. I got an email notification from resy that the time was changed, but didn't actually read the email because I trusted that all would be as discussed. I also noted that it was a birthday - not only in the voicemail, but on resy.Fast forward to arriving at the restaurant: two members of our three-person party arrived ~15 minutes early, and checked in, but were told the party needed to be complete to be seated. The hosts surprisingly had no knowledge of the change from two to three people... when I heard this and checked the email, sure enough, it still said two people. This was disappointing because it seemed to impact where we were able to sit in the restaurant. I was a few minutes late. I don't think more than 6 or 7 minutes - if that much - and we ended up seated in the less-appealing area of the restaurant - not the main dining area. I asked the host who sat us if there was a possibility we could be seated elsewhere, even if there was a wait, and the manager (not sure if this was the host manager or manager of the restaurant) stated that everyone had just been seated, but didn't really seem apologetic about it. Throughout the couple of hours we spent there, I also saw a six-top that had the luxury of being seated as an incomplete party (only half had been at the table within the first hour were were there), so I found that interesting.There is no uniformity in the restaurant in terms of dress. While it's fantastic that there's no dress code for patrons - the staff dress code is disjointed. All of the servers and runners had a clear dress code. Dark slacks/shirts. I think some may have even had half-aprons. Of what felt like the five or six hosts milling about at the stand: there were two in dark slacks and blazers, some with sneakers and dresses, one with an oversized sweatshirt on....the person who was introduced as the manager was dressed just as casually with a crop top and short skirt. It was giving confusion... why have a clear dress code for some staff but not others?Out server was okay in the beginning. We couldn't hear her, and she couldn't hear us due to the volume of the music (which was very good, by the way!) but we eventually got our orders in. No ask about us celebrating or anything. The main food arrived hot and I can't complain about the taste at all, but it was pricey for the portions. We didn't see our server again or have her ask if all was okay until we were just about scraping the last bits off of our plates. No desire to make the dining experience special. Dessert was the least exciting taste-wise and although I shouldn't have been - based on the service prior to dessert - I was surprised that there wasn't even a candle in the cosmic brownie or the extra order (tiny - half scoop?) of ice cream.Maybe it was an off night all-around. The food was solid, albeit pricey, but after that experience I wouldn't give high marks for service outside of the incredibly prompt and polite food runners. I'm really disappointed that the experience wasn't a special one for my birthday.
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