I am updating this review in light of a conversation I had - The Arrabelle at Vail Square - Trade Reservations
Save up to 30% at The Arrabelle at Vail Square!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Suite
- Junior Suite
- Arrabelle King Suite Arrabelle King Suite Rooms Are Approx. 990
- Arrabelle King Suite
- Any Superior Room
- Superior Hotel Room Superior Hotel Room One King Bed. Views Vary
- Superior Hotel Room Superior Hotel Room Two Queen Beds. Views
- Premier Hotel Room (Features Two Queen Premier Hotel Room)
- Exec Premier King Exec Premier King Rooms Are Approx. 650 (700)
- Superior Hotel Room With King Bed
- Superior Hotel Room With Two Queen Beds
- Any Deluxe Room
- Deluxe Hotel Room With Two Queen Beds Deluxe Hotel Room With Two
- Deluxe Hotel Room With King Bed Deluxe Hotel Room With King Bed
- Deluxe Hotel Room With King Bed
- Deluxe Hotel Room With Two Queen Beds
- Any Executive Room
- Executive Hotel Room (2 Queen Beds Executive Hotel Room 2 Queen)
- Executive Hotel Room With King Bed
- Executive Hotel Room With Two Queen Beds
- Any Standard Room
- The Lion (4 Bedroom Mountain View)
- Gore Creek Four Bedroom Residence
- One Bedroom Residence (Bedding And Views Vary One Bedroom)
- Two Bedroom Residence (Bedding And Views Vary Two Bedroom)
- Two Bedroom Residence
- One Bedroom Residence
- Any Premium Room
- Two Bedroom Premier Residence Two Bedroom Premier Residence
- Premier Two Bedroom Residence
- Premier Hotel Room With Two Queen Beds
- Premier Three Bedroom Residence
- Premier Five Bedroom Residence
- Premier Four Bedroom Residence
Vail's Best Hotels that are most frequently booked by customers of The Arrabelle at Vail Square
🙂 4/5 - I am updating this review in light of a conversation I had
By 👻 @B D., 02/18/2021 3:00 am
|
I am updating this review in light of a conversation I had with the property manager this morning. After receiving the original 1 star review, my file was pulled and the GM was apprised of the situation that was being handled by their 3rd party reservation service. In short, the GM apologized for the process we underwent and the customer service which fell below that of the excellent service we experienced with representatives at the actual Arabelle property. He offered to refund our money in its entirety, which was a much appreciated gesture and one we did not expect but greatly appreciate given our current situation. To be clear, the 3rd party, Vail Resorts Management Company, is the first, second and third contact we had and all were unsympathetic and uninterested in listening to our extreme predicament. The GM today was the first to express regret for our situation and was willing to work something out acknowledging that sometimes policies don't always fit the situation, and building relationships and customer loyalty is more valuable than immediate financial gratification. For its actions, the Arabelle will get exactly that from us. I gave it 4 stars and not 5 just because the 3rd party arrangement is not satisfactory because that organization demonstrated on multiple occasions they cannot live up to the Arabelle's high expectations regarding customer service.Original Text for context only. We booked the Arabelle Resort several months prior to our February 19th, 2021, departure. On February 15th, we experienced an unprecedented winter storm (declared a federal and state disaster area) lasting for days that completely knocked out the entire state's energy grid, leaving us with no power for days in subzero temperatures. As a result, our pipes in our home burst on February 17th. At this point, we could no longer attempt to make the trip as our house is no longer habitable. Reluctantly, we canceled our reservations and were issued refunds by all parties except this corporation which refused to offer any recompense for any portion of the 8 day stay we booked due to their cancellation policy, which we missed by a matter of days. We spoke to management on 3 different occasions and were not offered even an attempt at empathy for our situation much less any willingness to help with any portion of the $6,000 cost for the 8 day stay. This organization is supposed to be in the hospitality business but clearly lacks any feeling for its patrons. We would have happily scheduled a stay next year assuming we could save the funds again in acknowledgement of their understanding and as a show of loyalty, but this experience is so despicable, that I will NEVER give my business to these greedy people again, and I hope you don't either. This is the type of behavior that only changes if its consumers demand it change.
0 Replys
0 Comments |
Be the first to Reply |