Awful management - The Boatshed La Perouse Little Bay - Buy Reservations
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๐คฎ 1/5 - Awful management
By ๐ป @Europe_butterfly, 01/08/2023 3:00 am
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I'm not in the habit of writing a bad review, but feel compelled to share the disappointing service we received this evening at a long time favourite place that we won't be returning back to. Booked a week in advance for a special family birthday celebration. An early dinner booking was unfortunately a table situated in the boiling afternoon sun and we politely asked our waitress if the shades could be drawn down. The restaurant was busy and the head waitress was in earshot and loudly said that this was not her priority now and had to take other orders. (omg!) My husband went to ask the manager to turn down the awning and was told this would be in done in five minutes. Again, 15 minutes passed by while our party continued to fry in the afternoon heat and nothing was done. I then asked to speak to the manager myself and advised that if it wasn't done promptly I would withdraw our party and go elsewhere. This was unacceptable. The manager sent a stern and frowning young waiter to do it - with barely a smile or apology. In fact, he had a scowling look on his face!? I'm sorry - this type of service is absolutely disappointing, and frankly DISGUSTING. Busy or not, customers that take the time to book early for a special function should be treated with more respect and shown some kind of courtesy, deserving comfort. This incident unfortunately set the tone for the rest of our visit. Orders taken for vegetables to replace salad were not fulfilled, instead only plating up the fish with chips. We didn't order salad because the last time we were there the salad came with a complimentary moth in it! We couldn't be bothered to complain. We just wanted to finish up and go. We'd had enough. Please fix up your management - they are honestly rude and far too self absorbed to provide proper customer service. We won't be back unless something changes drastically. When it was time to pay no one asked how found it - clearly you guys just don't care anymore.
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