Management lacks - The Brown Palace Hotel and Spa, Autograph Collection Denver - Trade Reservations
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Ranked #21 in Denver's Best Hotels.
Ranked #23 in Denver's Best Hotels.
🤮 1/5 - Management lacks
By 👻 @yury v, 03/19/2024 3:00 am
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Had an issue with a charge added to my credit card. Called to have it fixed and the front desk person Jerry was very short and dismissive, asked to speak to the General manager Jana. Transferred to her voice mail and left a message, a week later no response. I call back and told I can't speak to her or even be transferred to her voice mail that I need to speak to HR. Issue has not been resolved. We are Bonvoy members who will never stay at a Marriot again till this is resolved. Unbelievable experience. We live in Denver and I would never go back and spend my money to get treated like this.
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