Management stepped in and up - The Charter Oak Restaurant St. Helena - Buy Reservations
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😒 3/5 - Management stepped in and up
By 👻 @corkpop, 01/28/2024 3:00 am
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I really liked the layout of this place. It is spacious and airy with a very high ceiling. You don’t hear the neighboring tables especially when the playlist kicks in with loud music which during our lunch was often. The menu is concise and expensive considering its simplicity. The wine list is extensive and as expected pricey, some of the best deals are astonishingly in the imported wines. The food is good but unfortunately languishes somewhere before being bought to table and is thus barely warm. This was a veritable put off. The servers leave the dessert menu and never return to take the order. We had to get up and give our order to the gaggle of servers who were waiting for who knows what. Fortunately management took notice of these lapses and corrected the bill. I found this intervention professional and courteous. And voila the reason for four stars….otherwise it would have been two.
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