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🤢 2/5 - Not a 5-star resort:(
By 👻 @Jennifer D, 02/27/2023 3:00 am
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The staff were wonderful- however, the facility was far from a 5 or even 4 star property. The sinks and shower in the bathroom got all wet when used, and the stairs in the ”covered” parking garage were totally flooded when it rained (which was most of my stay.) In addition, the complimentary coffee in the lobby did not have any milk or milk alternative options aside from a cheap prepackaged creamer, which is surprising. I asked for oat or soy milk and was told I’d have to purchase a coffee from their (expensive) restaurant. The soap dispenser was broken and the TV remote was hard to use. There were no rawest for storage and the room was very dark. All of these inconveniences are not acceptable if you call yourself a 5-star resort. We did get free water, however, which was nice.
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