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The Ivy Southampton Street London Tripadvisor Reviews
Latest Reviews On Tripadvisor
40 Reviews
0 Replys |
Bad customer service
Not really that happy with food service very slow and when it came it was the wrong one then the food came after i dint know how long and was not great. The waiter did not even sah sorry waste of time and money
Be the first to ReplyA disappointment
We visited The Ivy, Kensington, on 21 March. We were told that a set menu had just been introduced. When we wanted to order from it, we could not because no information about allergens was available and one of us has an allergy to certain foods. So one of us choose a la cart and one from the set menu. The fish from the set menu lacked taste, flavour, or anything to recommend it. The chips were soft and cold. When it came to desserts, there was only one item that could be chosen. Altogether, it was a very disappointing food experience.
Be the first to ReplyBirthday treat
We had a family birthday treat at the Ivy. The service was first class and the food was extremely good. It was a little expensive at ยฃ50 per head without starters , no alcohol, and only half of us had dessert. So you easily spend a lot more. However it was a great evening and although the restaurant was busy at no point were we rushed at all. They also made a happy birthday message with chocolate
Be the first to ReplyGreat But Tables To Close Together
We went here on a Sunday lunch time in March . Super busy fab touch at door with doorman in full uniform opens door for you . Service excellent start to finish from coats taken reception staff waiters waitress . Food was standard cottage pie excellent with sauce as was pork perfectly cooked to request veg excellent as was mash . Deserts to die for sticky toffee pudding excellent . My only complaint as so popular they cram all tables way to close together to maximise space . We were literally sitting right next to another couple could hear all they were saying . If you are going to charge the prices they do you need more space privacy . Saying that food excellent service great ambiance amazing just you may have to hear your table next to you conversation! .
Be the first to Reply50th wedding celebration
Can't fault it any way presentation was superb. Food outstanding and staff so attentive. Atmosphere just right not too loud. Was given a plate with happy anniversary written in chocolate and 5 chocolates to eat it as amazing.
Be the first to ReplyGood enough food, butโฆ
Came for lunch with friends. The food was fine - my soufflรฉ was curiously bland but the others enjoyed their starters; the venison was perfect, and the baked Alaska spectacular. But oh dear, the service. While one of our number enjoyed a glass of champagne to start with, we waited and waited for our cocktails (we saw them sitting ready on the bar, and were tempted to get up and fetch them for ourselves - wish we had). Other quibbles: the โcover chargeโ - what does this really mean? Why not just say โwe actually charge for the breadโ? and the automatic 13.5% service charge (creeping up from 10%, then 12.5%, expect 15% next time). I used to really enjoy being made to feel special at The Ivy. The feeling has gone.
Be the first to ReplyPerfect
Fantastic location as ever with the brand , great food and drinks and perfect for any occasion. Michelle was exceptional x
Be the first to ReplyNot our best experience at the Ivy
We arrived on a wet and cold lunchtime. The restaurant was very cool. There was a draft coming from somewhere. Ordered veal Milanese and Fish and chips for main courses. Had to send chips back as not hot. Female server was quick and functional but lacked any warmth or personality. One of the female toilets would not flush as handle broken. Overall an average Experience this time
Be the first to ReplyIvy Covent garden
6 people enjoyed a lovely lunch , bill ยฃ600 . Up on leaving found it was raining so asked receptionist to call us a taxi, was told she couldnโt do that. When asked why she simply replied rudely that she just couldnโt! Very rude after spending so much money there. We wonโt be returning Graham Carslake
Be the first to ReplyFive star โญ๏ธ
Overall, I cannot recommend this restaurant enough. The lovely food, great service, and beautiful setting make it a perfect dining experience. I will definitely be returning and telling all my friends about it. Thank you
Be the first to ReplyA classic that is a must
The Ivy on West Street, the original and still the best. A great twist on some British classic. Located on West street in a flat iron style building the interior is classic art Nouveau. Beautiful glass windows and spacious bar. The food is wonderfully prepared and served. If you only visit on Ivy location, make it the original
Be the first to ReplyDisappointed and overpriced
Style over substance. Set menu is reasonably priced but 50% more than other locations, be warned you have to ask for this otherwise they wonโt give it to you as they try to up sell. Starters were good, mains were OK and dessert very good, but only what youโd expect in far more reasonably priced establishments. Service was OK. Good tip, donโt Oder the shepherds pie, itโs the size of a canapรฉ.
Be the first to ReplyA big disappointment
We visited this restaurant after a great afternoon at ABBA Voyage. We thought it would be a great ending to a great day. My daughter was treating me for my 77th birthday. After being ushered in by a gentleman in a top hat and green tails we were shown to a nice corner table next to the cash till. The meal was mediocre, a meal we could have had in any reasonable restaurant. Service was OK but the downside was when a group of guys came in with shorts and tattoos (even though there was supposed to be a dress code) and settled at the bar just opposite to where we were sitting. All the staff gathered round them, kissing and hugging in front of us and completely ignoring those around them. When we left, not one member of the staff said goodbye, not one member of staff asked if everything was alright. We were not impressed and will not be returning. There are too many fabulous restaurants in the surrounding area to visit who would perhaps be a little more appreciative of our custom than this one.
Be the first to ReplyOK
Food was ok but I get the impression itโs standards have continued to drop. Main courses served before started cleared and generally felt very rushed - been coming here for over 25 years but not sure Iโll be back in a hurry
Be the first to ReplyNo so much Ivy as Bindweed
Lacklustre disappointing and lost its shine. I have eaten at the Ivy probably once a year since the 90โs. We went for post show dinner, it was pretty empty, hereโs why: The food was barely market grill standard, steak had been in the fridge before it was cooked. Wine was barely topped up enough for us to have had ยฝ a bottle before all the food had been served. Literally as I was finishing my starter the waiter was hovering with my main, we had been fed within 50 minutes. I remember sinking at least one bottle wine many times before the starter had arrived! We were squeezed into half of a table for four in a nook with a new couple I donโt know why - the restaurant was empty, quiet, and lacking in the kind of atmosphere it used to have. The piรจce de rรฉsistance came when one of the waiters walked across the restaurant with the bins! This happened just as a couple next to us were filming the delivery of their baked Alaska they have the bin waiter in the background. Dire. Wonโt be back.
Be the first to ReplyNot up to standard
Late dinner after the theatre. We were squeezed into a table that was way too close to the couple next to us - Iโm sure they felt as awkward as we did. Iโm tall and the table was very uncomfortable. The food was ok but not up to the expected standard. Our main courses arrived before the starters were cleared.
Be the first to ReplyAmazing dinner with my old friend
I came for dinner with a friend that was here at Ivy a long time ago and she still felt the same emotions coming here again! The ambience and deco are very elegant, the lighting creates a very intimate setting, yet enough to enjoy the visual aspect of food presentation. The tuna tartare and cheese soufflรฉ were outstanding, so the lobster! The wine list is extensive and the choice by the glass perfectly matches the food pairing. Last but not the least, the service by Yuri and the presence and the attention of the manager Ahmed were impeccable! The manager Ahmed welcomes you in a very classy and elegant way with his presence, and all the staff are very professional! We had a great experience! We will definitely be back! Liberata
Be the first to ReplyService was very bad
I was invited for lunch today at the Ivy n Chelsea today. The service was very bad. Wonโt be rushing back.
Be the first to ReplyExcellent and not too expensive.
The staff were so helpful. I took my 89 year old mom for a treat, she was well impressed, as myself and my husband were. Definitely recommend, and it wasnโt ridiculously expensive.
Be the first to ReplyTop notch service and really good food
Great, attentive service! Food was good. We ordered the black cod and halibut. Both were really good. Ambience was awesome in this old restaurant.
Be the first to ReplyDelicious food but disappointed with the customer service...
We had a delicious meal at The Ivy. Dressed crab for starters and a Dover Sole Meuniere and Calf's liver as mains. Very good indeed, especially the Dover Sole.
The only thing that put a damper on the evening was that when we arrived at 21:00 our table wasn't ready, they politely apologized and offered for us to go to the Ivy club upstairs for a drink while we waited. We accepted, as we didn't really have a choice and the bar was fine but we had a drink each, and we were charged for them. We should have been comped the drinks as it was no fault of ours that the table wasn't ready. If I had been late 15 mins they would've given my table to someone else or if I was a no show I would've been charged a high fee, so why not give you two complimentary drinks if you've made your customer wait for 40 minutes for their table. Not good customer service.
Just ok
Service is as expected, I did feel quite rushed throughout the meal. They're definitely trying to get as many people in and out as possible.
The food was what I would expect at any decent Italian restaurant and is incredibly overpriced. It's a shame as I love the Soho Ivy.
I wouldn't recommend and beg The Ivy to work on their veggie menu as it's unacceptably boring and overpriced.
The original and still the best
Not to be confused with its Brasserie cousins, the location on West Street is the original. There are some similarities in menu but there is something a little more special about this venue.
Service was great, great knowledge of the menu and cocktail list. Food was beautiful and well presented.
Perfect for a treat and nice ambiance at lunchtime
Pretentious and over priced
Visited on mother's day afternoon, to say the restaurant was packed is not an exaggeration, tables were crammed in uncomfortably close together. Service was slow and our server was obviously inexperienced but everyone has to start somewhere. Ordered a patรฉ to share, asked for extra toast and waited a good 15 minutes for this to arrive. Main course was minute steak which was very chewy and disappointing. My companions both had chicken dishes which they enjoyed. No one came to check on us during our meal and to ask if everything was satisfactory.
Overall, this restaurant is style over substance, pretentious and overpriced which I guess is not surprising given the location, but on this occasion the food was only average and I would have removed the 12.5% service charge added on to the bill as service was under par. I would not return.
Wonderfully quaint experience in a very touristy area
Wonderful dining experience in a very touristy area. Once inside, you get to enjoy this quaint and relaxing atmosphere in a very traditional setting. The food was superb and the service tentative and respectful.
Thought about visiting this West Street location many times and now look forward to the next visit.