The best in Aspen! The hotel, the restaurants, the skiing,
The best in Aspen! The hotel, the restaurants, the skiing, the shops, the service, the luxury -- Nothing compares, and my wife and I feel lucky to be able to experience it.
5/5 by Zoe A
Damon, Scholl, and Tyler were absolutely amazing! They made my whole experience at the Little Nell so great. Service was on point and the drinks were great. The music and lights of the wine bar were great as well.
For Ski in Ski out, nothing compares to Little Nell. Just the Ski Valet service alone is worth the trip, but it included First Tracks, which got us up and on the freshly groomed cordorouy by 8:15. Then ski back, jump in jacuzzi, float in heated pool, and hit the tavern.
Loud music! Zero peace! Stay away!
The worst! It's at the base of the mountain and the loud music from outside never stops! Loud music from the DJ at Ajax the in-house restaurant from 12 noon until 5:00pm, only to be picked up at 5:00 pm by a restaurant across from the gondola, all of which can be heard in our room until 10:30 at night. That's more than 10 hours with ZERO peace. The staff has no sympathy. We are here with 2 children in 2 mountain side connecting rooms. We were never informed at time of booking 10 months in advance that the noise would be present. Their solution is to move us to disconnecting rooms, so one adult and 1 child in each room rather than staying as a family, on the town view side on the 4th day of a 7 night stay. Stay away!
Great location, somewhat spotty service
We just returned from an 8 day stay at the hotel. The location is amazing, at the bottom of Aspen mountain. Prior to our stay we reached out to the Concierge team who were super helpful in organizing dining bookings, ski rentals, lift passes, etc. They were all very responsive, professional and helpful. The ski concierge was also amazing in that they rang us when they received our gear and wanted to unpack it and have it at the ready prior to our arrival. The bar was high for the rest of the team. When we arrived we found an overly welcoming front desk team - this read a bit insincere and we felt like they were following a script or checklist. We went to the Living Room to have a bite to eat whilst our room was being readied and this is where the service fell off a cliff. The room was not crowded but it was buzzing. There were lots of staff around but they tended to chat to one another rather than helping guests. No water was offered, food was delivered with no plates, utensils or napkins. By the time we flagged down someone to ask for these things our food was cold. It was a stark contrast to the professionals we dealt with prior to our arrival. Service in Element 47 was very similar - especially for breakfast. Each day at around the same time we would head to breakfast and met the same ladies at the desk. Each day they would ask our name and room number - after seeing them each day one would think they would try to recognize guests but this was not to be. Service at breakfast was really bad, slow, coffee orders were missed, food was just average. The whole bit was rather a joke. We experienced the lack of service each day at both Element 47 and The Living Room and it really because laughable. We would get our own water, walk to the bar where the staff congregated to chat to order food, etc. There was also the issue with dogs. Many guests and visitors brought their dogs to the hotel, which is fine. There were small placards on the tables in the Living Room asking guests to not allow their pets on the furniture, but alas this rule was not followed or enforced. As highly allergic people this was a bit of an issue as the furniture was covered in dog hair. Staff was not asking guests to remove their pets from the furniture which makes the rule irrelevant and rather pointless. Additionally many staff were seen petting the dogs but then immediately serving food which is kind of gross. Staff was also coughing a lot on the restaurant floor and then immediately serving drinks and food - this is really unsanitary and inexcusable. Our room was very nice, housekeeping service was very good though they came around for turn down at about 5:30 pm which is way too early. Most other find hotels we frequent are keen to our dinner reservations and alert housekeeping to the hours when we will not be in our suite. This is a small touch that could be employed here. The ski Concierge team were amazing - friendly, speedy, helpful and efficient. Same at the front drive with the shuttles, car service etc. The anomaly of service centered around the Living Room and Element 47. There were a lot of managers walking about but they would also stop to chat with the staff resulting in really lackluster service.
The Grand Dame of Aspen
Best location for ski-in, ski-out with lockers next to the gondola. We had a large room facing the mountain. Not cheap, but worth every penny. Numerous fun restaurants and bars to choose from on the property. Friendly staff to assist you with every want and need. Free shuttles to and from the airport, around town and to Aspen Highlands. Close to shops and restaurants in the best part of Aspen.
The location of this hotel is the best in Aspen. Hands down. It is so decadent to stay at the bottom of Aspen Mountain and experience a ski holiday without any of the hassle of dealing with ski equipment. The reason for my 5 stars is solely due to the fantastic ski concierge. This is not only one of the best amenities at the hotel but these guys have it all dialed in. They remember everyone and Ray + his fabulous team are a reminder every year why we love the Nell. It is nice to see this department' familiar faces every year especially when the staff turnover at this hotel seems high. I'm not in love with the decor at this property - I wish the Jerome could switch places because they seemed to nail it. But it is worth it for the ski concierge and their sincerity and helpfulness - we really don't see ourselves ever staying somewhere else. Please don't ever leave Ray, Steven, Cameron, etc!!
My daughter & I went to the Little Nell during our stay in Aspen . It's an excellent location and known for its delicious hot chocolate. It's the best location in Aspen right next to the slopes. All of the staff is very nice . Beautiful place with great restaurants.
The Ultimate Aspen Experience
5/5 by Megan
My family and I have been all over the world - beaches, amusement parks, cruises, etc. I was aprehensive about a cold-weather vacation, but wanted my kids (7 and 12) to try skiing. From beginning to end, The Little Nell made our experience seamless, enjoyable, and magical. The staff are all amazing, the recommendations were perfect, the food everywhere was outstanding, and the skiing was more fun than anything we have ever experienced! We just got home yesterday and I am booking our next trip there now. The hotel is gorgeous and quaint, right in the middle of town with everything at your fingertips. My kids (and I!) were crying when we had to leave - they never did that leaving Disney! If you're looking for a great family vacation led by the best hotel concierge service and amenities, look no further - this is it.
Beautiful hotel w/ terrible service
Nice hotel in a great location more than justifies their high prices, but the ridiculous 6% resort fee isn't warranted given the mediocre service and amenities. One of the perks of paying the 6% fee was complimentary airport transfers. Unfortunately, they showed up 30 minutes late and crammed four adults with bags and ski equipment into an Audi Q5. That meant my 20year old son had to hunch over with a snowboard bag resting across his shoulders. Very dangerous. Fortunately, we made it safely to the airport (with only minutes to spare because of their delay) but I can't image what would have happened if we were in an accident. Never heard from anyone at the hotel for the delay and the unsafe transport. Very disappointing.
WOW! This was our 4th time staying at the little nell.
We walk into our suite and my personal sheets I bought 2 years ago were on the bed. What? So classy!The dinners are some of the best meals we have ever had @ Element 47!!! So thoughtful and special and delicious. All the staff is amazing and we enjoyed getting to know Erin in the bar as well as the GM. The rooms are perfect, the staff is perfect, and the whole vibe is very fancy but super casual about it. The Ski concierges are amazing too! Wow...when you pooped or just woke up they are putting your boots on and grabbing your poles and skis with a smile. We adore these guys!!!They forgot to pack my skis as we left and overnighted them free of charge. We travel all over the planet and this spot is right up there as our top spot to visit. The Skiing is a blast too and the gondola being right outside the concierge's spot couldn't be any easier or fancy! I just love this spot and they helped me, my wife, and 2 friends with some of our fav memories ever!With loveJeffery David, Linda, Todd, and Elaine!!!!!
We have stayed at five star hotels, all over the world and
We have stayed at five star hotels, all over the world and the little Nell was by far the most extravagant experience that we have had at a hotel. From check-in to the concierge's to the bell hop everyone made you feel like you were family, and the service was literally spot on in every area of the hotel. the rooms were immaculately cleaned, and the minibar what is complementary snacks and non-alcoholic drinks. We normally only stay at Marriott properties, but decided to stay here because of American Express. Fine properties collection and you will not be disappointed in a single aspect of your stay at this hotel. the concierge's were able to make reservations at to restaurants for us the breakfast at element 47 was amazing. Emily at the front desk was so kind and helpful. Conor drove us two times and was so professional and personable. I could name several other employees that went above and beyond to make our stay memorable. we would love to stay here in the future.
I've been to the Little Nell before and have always enjoyed
I've been to the Little Nell before and have always enjoyed my time there. I went into the lobby to sit by the fire and have a nice tea and do a little work. I sat there and sat there and sat there and no one ever approached me to ask if there was anything that I needed. I was waiting for nearly an hour. Quite some time later a couple came up and sat at the table next to me and the Little Nell staff came out and brought them a dessert or something. I thought for sure they would come over and asked me what I needed but no one ever did. I packed up my things and left. I'll be going over to the Saint Regis the next time.
Wedding guest was in heaven!
I am compelled to give a review of our stay at The Little Nell in Aspen. It exceeded our expectations in every way. The property was beautiful and the staff truly superlative. Our room was terrific, we wanted for nothing. The meals were delicious and service was wonderful. The quality of EVERYTHING was beyond compare from the snacks to the liquor, the toiletries…everything was first class. Thank you Little Nell for making this wedding guest feel special. A luxurious and decadent experience.
Beautiful hotel in the heart of Aspen.
The staff is very friendly and extremely helpful. Enjoyed dining at Element for almost every meal. Highly recommend.
We had a wonderful stay at the Little Nell.
It began with our pick up at the airport, being greeted with a glass of champagne at arrival, our beautiful room, my chocolate dessert for my bday, transportation around Aspen and ended with great memories!
What a great stay for Aspen Food & Wine Classic! The staff is here is amazing and the rooms are large and well appointed. Alyssa and the check in team were so helpful taking care of our family. Can not say enough great things about Joe and the Concierge team, too. They were so helpful and accommodating. The food is also delicious and we enjoyed lots of time by the pool. Another great perk is the transportation service...the team at the door shuttled us all over town! Can't wait to return!
Used to stay there in the early00's Made a reservation and have been totally disappointed. You'd think that by storied reputation this hotel would act like a 5 Star Hotel. No such luck. Call the concierge to have a dozen roses for my wife upon arrival. A simple request for the Four Seasons or the Ritz Carlton these people wanted me to send them a copy of my drivers license and my credit card front and back with authorization for them to use it apparently having my credit card on file at the front desk wasn't good enough. unfortunately we had to cancel our trip to Aspen and trying to cancel our room was yet another fiasco like the Four Seasons or the Ritz Carlton normally you can call the front desk and simply cancel the person at the front desk was at best obnoxious. he simply transferred me twice to an automated system that said that I could leave a detailed message and specifically that if I was calling to make a payment that it was OK to leave my information as well. left twist no choice I left a message and canceled my reservation I can assure you that the next time I wanna stay in Aspen I will stay at the Saint Regis and not this sorry rude obnoxious excuse for what was a landmark property and is now well nothing actually.
Coming Home to The Little Nell
It has been around 30 years since we had visited Aspen. It certainly has changed...like most of the world. But one thing that has not changed, is that The Little Nell continues to set the diamond standard for hospitality, not just in Aspen, but worldwide. The Little Nell is able to produce a guest experience that couples an incredible intimacy of professional services with a very comfortable community and familiar setting...i.e. not at all pretentious. From the moment we arrived to the moment we said "good-bye"...our journey was one of contentment, surprises, and curiosity. Our room was beautifully appointed and extremely quiet. It was indeed a lovely sanctuary. The restaurant was delicious with a wide variety to choose from. And all of the other amenities at this property were 5+ stars. But what we enjoyed so much was the interaction with the team members. Each had a unique story to tell and did so, when asked, that added to the talented mosaic of why this property continues to excel and exceed all expectations over a sustained period of time. It creates a welcoming culture of comfort, community and graciousness that is not a "flash-in-the-pan" but is deeply ingrained into their overall service philosophy. I am blessed to travel the world for my work and stay at many lovely properties...but The Little Nell sets a standard seldom seen in today's chaotic and "look-at-me" world. They have achieved what so many of their competitors will never achieve. True class and a genuine level of service to the guest that is unparalleled in our new global environment. Thank you to The Little Nell team for your demonstration of what real service looks and feels like.
Amazing stay. Exceeded all expectations. Hotel staff went above and beyond. Incredible location, food, room service, responsiveness from staff. Hotel just went above and beyond to make sure we had an incredible stay. Highly recommend, and we cannot wait to return soon.
The most magnificent place to stay!
The Little Nell is one of the most wonderful places we have ever stayed. The service and care at The Little Nell are truly unparalleled. The hotel is stunning, the rooms are beautiful, and the food is incredible. My husband and I recently renewed our vows at The Little Nell, and our experience was just phenomenal. All of the staff at The Little Nell created an extraordinary experience for us and our guests, from the moment we arrived, to our last moments there as we departed. We didn't want to leave, and we can't wait to visit again in the future.
Steve from valet was awesome and helped us when we arrived and departed. We loved Ari at the front desk - he was very welcoming, thoughtful, and hospitable. We mentioned that we really loved that there were fireplaces in the guest rooms - when we came back down to the lobby/living room after he told us to sit next to the fireplace and he had someone come start a fire for us during our drinks! Alejandro was great in the bar - he was attentive and gave us extra bread to finish all of our dip. Jose was very nice and came to fix a few things in our room - I asked him where the ice machine was and he immediately told me not to worry about it and someone showed up to the room with ice within minutes. Huge shoutout to Grace? working Saturday night who helped us ice and wrap my ankle after rolling it on the front drive. Monica was so sweet, gracious, and hospitable delivering our breakfast in the morning - everything was perfect and she brought me some more ice for my ankle on the way out.
Seriously the worst check in and guest service ever. They have an attitude the whole time and never went out of their way to help. Not to mention the uniforms and personal standards of the front desk helping were awful and not the Little Nell stares I loved coming to pre-Covid!
Winter wonderland luxury
This hotel is highly modern and luxurious and the staff satisfy your every whim. Aspen has picture perfect scenery and village vibe along with amazing variety of ski options from beginner at nearby snow mass to advanced aspen runs right outside hotel.
I just finished a 3-night stay at The Little Nell, and this was my second time staying at the hotel. In my opinion, the three best things about this hotel are the following: 1. Service 2. Location 3. Rooms - Spacious and well kept Details matter at The Little Nell and you can tell. If you are a skier who skis Aspen mountain you can't beat the location. At every turn the staff is there to assist your needs and they never drop the ball. Staff is professional, polite, reliable, and they anticipate your needs. The only thing that disappointed was I didn't love the room service food. For this level of hotel I expected it to be fantastic, and it was just ok. I actually thought the Viceroy and the St. Regis had slightly better room service food. Although you can't be the service and delivery of The Little Nell, much more reliable than the other two.
Great in (almost) every way!
Almost everything about the Little Nell is perfect! We enjoyed the facilities and the rooms were well maintained and adequately luxurious. We particularly appreciated the mini-fridge stocked with complimentary drinks. The following made our stay more enjoyable: -The concierge was helpful in making recommendations. -Every time I called for anything (ranging from a champagne bucket to an undelivered ski jacket), my request was met within 5 minutes. I have never experienced such quick and attentive service before! -turndown service was one of the best I’ve ever received -the hot-tub is 24/7!!! (Why doesn’t everyone do this!) -location is perfect for skiing and the hotel works with Aspenx to provide complimentary ski rentals. This was extremely convenient The only shortfall I experienced during my stay was the lack of assistance unloading my bags. When we arrived (around 9am) the door was not very busy yet 3-4 staff members watched as I obtained a bell-cart and unloaded my own bags. Only after walking my items all the way to the front desk was I ever approached or greeted by a member of the door staff. Not a great first impression but my overall experience made up for this disappointment.
One of the very few hotel that still know how to cater a
One of the very few hotel that still know how to cater a true 5 star experience.Outstanding service and attention to details from all staff members. In our first day our room was ready at 4:30 pm which is a bit late than standard check in time.We didn't really care but the receptionist took us to the restaurant and said everything is on us. What a nice gesture especially when you did not ask for it. We also asked for a room change since we wanted a balcony and even though they didn't need to, they straight away accommodated our request. Recently I've stayed in hotels where they charge over 2k a night and claim to be 5 stars but fail to really provide a true high end experience.The little Nell performs to the highest luxury standards and justify the cost.