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🤮 1/5 - I'm only giving the restaurant at The Mark a star because
By 👻 @Susan W., 09/05/2021 3:00 am
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I'm only giving the restaurant at The Mark a star because the wait team tried to help us out. We were promptly seated for brunch at the Mark by the hostess and ushered over to a table in a dark portion of the dining room near the kitchen. I'm thinking "...of course. Three women. Alone. Who would even notice?" I simply requested a table "in a lighted section" and the Waiter accommodated us. Then disappeared. About 15 minutes later another waiter came to offer us water and take our order. We were served our wine promptly; and gave our order. We never had our glasses refilled with water. And we waited to be served our very expensive eggs Benedict and French toast. And waited. And waited. And waited until 45 minutes had passed and I had to get up and speak with the staff. When I went to the front of the dining room, there were five or six wait staff talking. There was one other table with a family having brunch and all the other tables were empty. And yet no one bothered to check in with us. I stated that we had been waiting now for almost an hour. Someone offered to go find out about our order. I returned to my table. We had drunk our wine and all the water. And it was now a full hour since we had arrived. A waiter came over and apologized for the continued delay, and then walked away. When ey yellowthe manager walked over 10 minutes later we had already decided to leave and put $50 on the table to cover the drinks. He literally said he would not let us go and he would "bring the order right away" again -- food no show. When our food finally arrived. I noticed that the plate was cool to the touch. when I looked at the eggs, they were covered by a rubbery, cold orange/yellow cheese. My two friends also had been served cold food. I said to the now 3 waiters serving us that the food is cold and we were now leaving. One of the waiters said that we should not leave any money for anything and apologized for what he called a "disgraceful situation." And so, we left. This is touted as one of NYC best restaurants, and I'm sure they are also negatively impacted byCoVid labor shortages. We felt uncared for, ignored and taken advantage of. So -- I will never return. By the way, Hollandaise is definitely not orange.
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