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The Palm - Miami Tripadvisor Reviews
Latest Reviews On Tripadvisor
46 Reviews
0 Replys |
No beach amenities
Paying nearly $1000/night, and the management will not allow people to use the beach chairs. It has been raining, but the sun is out to stay now. They actually are taking chairs away from people on the beach. They refuse to set them out, so someone took it upon themselves to get some out. Security came and took them away. Not a positive customer service experience. Until this the experience has been fine, but not worth the money. Almost couldnโt get dinner last night. Had to ask at least 4 times for someone to take our order.
Be the first to ReplyDisappointing Stay
Really tough weekend at the Palms. First, an elevator was broken and they said it has been out for weeks and hasnโt been fixed. It rained all weekend so they sent a lot of employees homeโฆ making the bar and restaurants understaffed during the day (breakfast was great). But when the sun finally came out in the afternoon on Saturday, no staff was there for towels, chairs, waters, or general service. The one beach employee left told us to sit in the sand (Iโm 8 months pregnant). The concierge seemed annoyed when we asked him where to get lunch. Rolled his eyes at me. Given the weather, the gym was PACKED. Equipment was old and there is no natural sunlight. Space is probably less than 800 sf. The one stretching mat has sweat/water soaked into it so when you walked on it it got wet and slippery. Not sure if this hotel gets all the high ratings when itโs sunny, but buyers beware if it rains. Really disappointing. Overall, seems to be past its prime.
Be the first to ReplyPalms Hotel Corporate Booking
Wonderful stay and experience for the second year in a row! Excellent staff, beautiful property, and an intimate feel with all the amenities needed for a great corporate excursion. Will definitely recommend it to other clients!
Be the first to ReplyStay Here!! This Place is an Absolute GEM!
From start to finish, our stay at The Palms Hotel was absolutely wonderful! We booked an "Oceanfront" Room, and it was worth every penny. The view was breathtaking! The room and hotel in general was very clean and nicely appointed. The common areas, including the lobby, market/ gift shop with coffee etc, bar, restaurant, covered porch, pool area & Tiki Bar and the beach were all very clean and well serviced. One thing that really stands out is the staff. Every single staff member we encountered was eager to help, friendly, extremely courteous and you felt like they genuinely liked their employement and were happy to have you as a guest at the hotel. This place is a gem, just a tiny bit away from the very busy South Beach but also an extremely close walk or short ride. I cannot say enough good things. We will definitely be back!
Be the first to ReplyBeautiful hotel & comfortable rooms! Best food & drinks at the hotel restaurant and bar!
Juliette happily greeted us at check in! She wished my daughter & I a happy birthday and gave us a complimentary drink card. We felt so welcome and had the most wonderful stay! The hotel smelled amazing, the food & drinks were delicious! All of the outdoor pool & beach amenities were top notch! We will most definitely be back to stay at the Palms!
Be the first to ReplyWonderful oceanfront hotel resort and spa
The resort is beautiful with a private pool in a tropical setting on the beach. The food and drink service on the beach was great. The rooms have floor to ceiling windows overlooking the resort and ocean.
Be the first to ReplyMore than I expected!
My husband and I spent 5 days at The Palms. The pool and beach access with attentive staff made our vacation pleasant. From check in with Manny and luggage help from Gabriel to check out and valet assistance from Jason, everyone and everything was top notch. Anna and Allesia had good suggestions and provided good service in the restaurant. We also enjoyed relaxing and special services at the Spa! I am missing the name of the friendly young woman (braids and braces) who helped us book our massages and pedicures! The well appointed, clean and spacious room was really nice! Loved the separate toilet room, comfortable bed, ceiling fan, endless ice, plenty of towels and our ocean view! We definitely hope to return. No complaints ! It was wonderful!
Be the first to ReplyThe amazing Palms Hotel and Spa
We had a fantastic stay at the Palms hotel and spa. Everyone was great. Especially want to thank Duan ( I'm sure i misspelled his name) his dining recommendations were great. My wife and I truly enjoyed the restaurants that he suggested. The property is stunning . Very well kept. But what makes the place truly is the staff. Thank you for making us feel at home. We will definitely be back.
Be the first to ReplyElegant and updated
So, itโs a very nondescript white hotel on Collins Avenue around 30th St. Itโs right on the beach. The good great views from oceanfront room. Lush gardens. Very very updated rooms with extremely comfortable beds. What I really like is that it is peaceful and quiet, compared to the fountainebleu where we stayed for a few days before this. That place was pretty chaotic and loud. The only issue is that the room here was Minh school. Very very very very tiny. Hard to maneuver around but elegant. Food was also good about 40% less expensive than the other hotel, I mentioned. Overall pretty expensive at about six hundred per night w taxes and fees.
Be the first to Reply5 day visit
I had holiday with my daughter at The Palms and Spa hotel for five days, Evertything worked well. Location (mid beach) was just perfect for us. Hotel was clean, rooms ok, staff very friendly and helpfull.
Be the first to ReplyBeautiful Hotel on Miami Beach
Beautiful Hotel on the Miami Beach. Great beach with chair, food and drink service. Pool with Tiki bar. Everyone was so sweet and helpful which made this hotel so wonderful ! Perfect for a little weekend getaway!
Be the first to ReplyBeautiful, nice and elegant hotel
The hotel is very nice and beautiful. The rooms are elegant and quite. Itโs a bit pricey, but worth it if you are looking to enjoy the many attractions the hotel offers. My only complaint relates to a few valet guys, who were extremely rude.
Be the first to ReplyBirthday Get Away
We just got back from 4 days at the The Palms. What a wonderful experience. The staff were all extremely friendly and helpful. The hotel itself was very clean and gave off a relaxing tropical vibe. The pool and beach areas are both amazing and the staff were very attentive and patient. We also loved the tiki bar. We had an ocean front room with a great view. The room was very clean and comfortable. We slept great and could not hear noise from the hallway or any of the rooms around us. We would go back to this place in a heartbeat!
Be the first to ReplyMother/ Daughter last Spring Break
Wonderful trip and great memories made. This was my adult daughterโs last Spring Break and she wanted to spend it with me!! We had such fun and an entire long weekend of relaxation. It was truly amazing.
Be the first to ReplyDo not stay here if you want a relaxing experience
This is a HORRIBLE PLACE - DO NOT STAY HERE. They are lazy and make excuses. We booked this place because it looked beautiful and seems to have a private beach. But just because it rained a little in the morning - THEY SENT STAFF HOME AND THERE IS NO ONE TO GIVE YOU TOWELS / BEACH CHAIRS now that it's SUNNY. They charge a resort few of $40/day and then this is what you get and for everything you have to go find the manager and complain. I came for a relaxing vacation - not to argue and complain. We also didn't get the room we had reserved. We had booked an oceanfront king room, but they didn't have it when we checked in. It's not like we checked in late, it was just 5:30 pm (and check in starts at 4 pm). They offered different options and some freebies when you complain but that's not the experience you are coming for. You just want to relax by the pool / beach and not have to keep trying to find staff to solve problems. They are a hotel - they should know people come for couple days and not months! I can't wait around for the prefect weather to happen - but need to make the most of it and they should have suitable facilities available. FYI - THERE IS NO STORM JUST RAIN IN THE MORNING.
Be the first to ReplyAmazing hotel
Amazing hotel, with great amenities. The staff is always nice, helpful and made sure our family was enjoying the hotel. Pool was great! Tiki Bar at the swimming pool had delicious food. Service was amazing too. The staff at the beach was also nice!
Be the first to ReplySpring Break (for Adults)
Wonderful stay. Husband, wife, two adult children, a niece and a friend all enjoyed 5 days at The Palms and it was wonderful. The breakfasts were delicious, the bar fun, the pool delightful and the beach sublime. We will be back!
Be the first to ReplyGreat family getaway
The service was excellent. We really liked the staff. Hotel grounds were clean and comfortable. Having private pool and beach areas with plenty of umbrellas and chairs was great. The food was very good, especially the breakfast buffet. Rooms were clean, quiet, with comfortable beds. the only thing we really did not like was the bathroom/toilet area with glass doors which woke up those sleeping when in use.
Be the first to ReplyMother /Daughter trip to paradise!
Absolutely a wonderful experience. The staff is amazing and they went above and beyond to make our stay perfect. I sincerely didnโt want to leave! I will definitely return to the Palms hotel and spa! Love everything about it.
Be the first to ReplyHeaven
Entire hotel is Amazingly clean and smells like heaven. Lush tropical landscaping and beautiful tile on the pool. beach area is amazing. I will stay here again. Rooms are so comfortable and beds are bliss.
Be the first to ReplySolo vacay
Overall I had a pleasant experience staying at the Palms Hotel. There was a business meeting there so upon checking in, it felt busy and business-y. The staff was amazing and the hotel was very clean. The food was very good. The fitness room was small but clean. Great access to the beach with lots of chairs and umbrellas. The elevators were extremely slow and crowded. An 18% gratuity is automatically added to EVERYthing which is annoying. But overall great stay and I would definitely be back!
Be the first to ReplyNice but not worth the money
The location of our room was near an exit so people were opening and closing the door very loudly. It sounded like someone was coins g into our room and it had my anxiety through the roof. Also the bathrooms are very small.
Be the first to ReplyReally terrible
I was expecting to come for a nice relaxing vacation. The bathroom was dirty, the elevator smelled like urine I was really horrified that this hotel had decent reviews. I had to leave after one day because the room felt so gross.
Be the first to ReplyAmazing Brakfast and cordiality service from Elianny and her staff.
It waSpectacular breakfast at The Palms Hotel in Miami Beach. Surrounded by a warm environment and full of tropical vegetation; We were excellently served by Elianny Perez who with great cordiality and professionalism made us delicious recommendations and made us taste the delicacies that are served in the restaurant. The treatment of all the staff struck me because of their joy and their constant desire to provide good service.s an spectacular breakfast at The Palms Hotel .
Be the first to ReplyNice Place to Relax and Enjoy the Beach
We have not been back since COVID, and were wondering if things had changed. We just finished 5 days there and really had a good time. The staff were all upbeat, resourceful and very service oriented. All of them. Bellmen, Front Desk, Restaurant, Bars, Beach and Pool Team, and Housekeeping. The property is not overrun with corporate meetings. It is well maintained. Close enough to the action south of the property, yet quiet which was what we wanted. We'll be back.
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