Underwhelming Hassle, Cramped, Below-Par Service & Food, Expensive - The Polo Bar New York - Buy Reservations
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🤢 2/5 - Underwhelming Hassle, Cramped, Below-Par Service & Food, Expensive
By 👻 @travelwrld44, 08/24/2023 3:00 am
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It is impossible to get a reservation - they put you on hold for over one hour on the phone, ask you very specific questions about day/time of reservation, only to tell you there are no reservations available for the entire next month. The "reservationist" must have known there were no reservations prior to asking me such detailed questions! When I went to the restaurant it was almost completely empty for the early dining slot, but started to fill up at the end of my time slot. The tables were so close/cramped together it was hard to get up to go to the bathroom. Further, we ended up having joint conversations with the table next to us because it was like we were all seated at the same table the tables were so close & cramped. The food was expensive and not very good. I wouldn't want to order or have any of the dishes again. I had a sandwich and the bread was charred completely black like charcoal. The food is salty. They do say over the phone a strict dress code but no one was wearing what the guy said over the phone. The table next to us had some sort of bug on it and the whole experience seemed like a lot of effort for a customer to have cramped dining with over-priced poor food. The service I also thought was poor - I've had better service at dive bars! So I would say it's like having a very cramped not very good but expensive meal in like a Ralph Lauren store. So although the place has been marketed very well, and many fans of the Ralph Lauren brand want to try it, the experience overall was underwhelming.
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