The Rooftop at The Wayfarer Downtown LA Los Angeles - Trade Reservations

After hearing such amazing things about this place, I couldn't wait to go. I heard they had this great 9 course brunch that included food and drink. I made reservations for myself and 4 other ladies. When we arrived , we were greeted by Elizabeth and she said we could have a seat while she made sure our table was ready . We got seated , umbrellas were moved around .... But I was still in the sun. I wasn't going to complain , after all.... I'm on the rooftop . As we're getting situated in our seating area , we see a table become available , which was fully shaded . We ask our server Adam , if it's possible to move to that table , in which he replies "let me check with the host" . Well, another group of ladies decided to ask Adam as well, if the table was available for them. We overheard them , but knew we had already asked . I'll save all the filler and just let it be known that a group of 5 POC women asked for a table , we were given excuse after excuse as to why the other group of WHITE women were given the table and they refused to let us speak with a manager. Then they sat us all in the same area , but only gave US the option of sitting in the back of the restaurant. At one point , our server Adam claimed to be a manager. At this point , we should have just left ..... because the experience was all downhill from there . It was hot , we were hungry and extremely thirsty, so we stayed . Our 9 course experience , was brought out 3 courses at a time. I believe everybody that was working that day , must of been servicing our table . Every time i looked up , there was a server eyeballing our table . To make it even worse , they told a big party that we were sitting at their table (and that party continued to look in our direction the remainder of our experience. A lady in a green dress looked at our table several times , came in the vicinity of our area a handful of times ...... she was part of the party that would be sitting at the table when we left . This broad even pressed the elevator button for us. Tell us to get the fuck out without telling us to get the fuck out. And since when do you asks guests to move to another table to pay the check ? When did servers start leaving checks their guests said they were not ready for??They dropped the ball in all aspects. If good food and discrimination is what you want , The Rooftop at The Wayfarer is the place to go.

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I attended a conference with some friends / classmates and we booked a room with bunk beds as it seemed like a reasonably priced deal compared to other options within walking distance of the conference. The beds were very uncomfortable and had a soft mattress with very little support. There was no chair or place to sit in our room apart from on the beds. The staff at reception were very friendly, but I felt there needed to be more clarity on how to have the bathroom re-stocked, sheets changed, and towels replaced. The hotel is centrally located and very modern in appearance and decor, but the uncomfortable mattress just really decreased my experience - I've slept on far better mattresses at hostels for a fraction of the price. Also, the hotel staff indicated we would get a $25 credit each day for use in the hotel restaurants, but I'm glad I double checked the bill as they forgot to give me the credit for one of the days. The rooftop bar is quite nice though the drinks are fairly expensive. I would consider staying in a regular room if I travelled here again, but I hope they will replace the mattresses on the bunk beds.

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The experience we had at The Rooftop is deserving of zero stars but in order to write the review, I have to give at least one star. I've been to the rooftop brunch before so I knew exactly what to expect. What was unexpected was the blatant mistreatment by our server, Adam, and the hostess, Emma. Totally disrespectful, inconsiderate, and discriminatory. Our party of 5 was seated at a table in the sun then noticed a party leaving from a shady area of the restaurant. We immediately asked our server if we could move to the shaded table. He left to ask the hostess and in the meantime, the party seated next to us asked their server to move to the exact same table. For clarification, we asked first. The person in their party that requested the move wasn't there when we asked for the table. She arrived after our request, noticed the shaded area then asked their server. Although we asked first, we were denied the table and lied to about why we were denied the table. Adam told us the party seated next to us had reserved the table. How is that possible if they were already seated and we heard them request the table after we requested it? LIE! Then Adam told us it was because their party was bigger. LIE! They were a party of 6, we were a party of 5. ONE person does not make that much of a difference. Then we were told that the other party made "accommodations". What does that even mean??? They simply did not want to give us the table and wanted to give it to the other party. I don't want to make this racial but we were a party of 5 women of color, and the party that was granted the table were NOT people of color. They accomodated us by seating us at a table for 15 that was due to arrive at 1pm, it was 12:30 when we were seated. Our 9 course meal was served 2-3 courses at a time, which made us feel very rushed and anxious. Then to top off the horrible experience, we were given the bill and asked by the hostess to move from the table because they needed it for another party. We were all holding cash in our hands to pay the bill when she asked us to move out of the way. It was beyond obvious we were preparing to pay and leave but Emma would not leave and would not stop telling us to move from the table. The party that was given the table we originally requested was not asked to leave, nor were any other guests, so why did we have to leave so abruptly? Discrimination maybe? Or maybe just really, really, poor customer service and management. We asked for the manager and Adam said he was the manager. LIE! With a total bill of $500+ you would think we could have stayed a few more minutes to finish our last drink but we were not so lucky. IT WAS AWFUL ON SO MANY LEVELS!!! There are so many other, much better, and more delicious rooftop brunches you can enjoy. DO NOT WASTE YOUR MONEY HERE!!

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I was excited to visit The Rooftop at The Wayfarer! When I first walked in the hotel it was such a pleasant ambiance! Lobby smelled amazing and the gentleman there was very welcoming. I thought to myself, 'Oh its about to be lit!' Arriving to the top floor! First thought 'Owww it's a little hot up here'! Nevertheless I knew the experience would make the heat worth it! Ouch! I was wrong. After arriving to my seated party everyone looked distressed! They brought me up to date how we were discriminated against not stating in which way but provide the scenario and you decide. In short my party of 5 POC woman asked for a table that was free. Then shortly after a party of 6 woman non POC asked for that same table while already seated. Unfortunately, instead of acting ethically they gave the table to the the latter party of 6. Denying my party stating the latter party asked first. How? When my party heard the latter party asked after them. Then Adam our server/ manager stated that they asked first and that they had a larger party. So you decide what type of discrimination we were given. Out of convenience the sat us at a table of 15 party that had reservations at 1pm and it 12:30pm. Nice right wrong!Next, after the bumpy start we tried to smooth things out and just enjoy the 9 course adventure because that's what we really came for. Also, people are human and sometimes drop the ball. Unfortunately , that's didn't happen either they brought out our courses 2-3 at a time making us feel rush and not able to enjoy the full experience. Finally, after given the bill Elizabeth our hostess with the mostest walks up and asked us to move while we have money in our hands to pay the bill. She says that the other party want to be seated. Ha! Really! So our bill of $500+ is nothing?My finally thought is Let's do better! Always remain ETHICAL over anything! Please get some fans or water mist device for elevate the heat a bit! My Advice STAY AWAY until they get some act right! Spending $100 on a breakfast brunch and feeling like regretful after ain't worth it! To my POC support your own and build up where you can!

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I wanted to reach out to you regarding my visit / experience on August 7th, 2022. I want to start by saying the food was delicious and my hat is off to the chef. We originally found you restaurant on Tik Tok, we had some friends visit your restaurant a few months ago and decided because some of us had never been including myself, it would be a great place for a lady's brunch. The experience my party and myself had with your staff was unprofessional at the Least. Myself and 3 out of the 4 women in my party arrived at the restaurant about 12:10pm our reservations were at 12:15pm. The hostess confirmed all five would be dinning and we were asked to sit until our table was ready. There were two women seated on the opposite couch waiting to be seated during this time. The hostess seated these women first and then we were seated. While the hostess seated us, we noticed there was a lot of sun at our table and the umbrella did not cover the table which left one of the women in our party in the sun. The hostess attempted to adjust the umbrella, but she was unsuccessful and walked away. A table in the corner with plenty of shade became available.The rest of the party for the women that were seated before us arrived and Adam the waiter came over to greet us , during Adams greeting our table asked could we be moved to the table with shade in the corner , Adam states he would need to ask the hostess , during this time one of the women in the party behind us stated she had "skin allergy to the sun" jokingly and that there was too much sun where they were seated and walks over to the hostess ( now I can relate to this as we just had the same issue ).The women from the other party walk back and so does Adam (waiter). Adam states the women that were seated at the table prior to us already had the area we asked for reserved, now you can only imagine how perplexed we were at the bold face lie Adam just told us as they were seated prior to us at a table behind us. (This poses the questions: if the table was reserved by them why weren't they seated there to begin with).Immediately we ask to speak to manager and Adam stated he was the manager and that he could accommodate us by moving us to the back of the restaurant. Immediately I asked for someone above Adam, and he stated there was no one else available. Adam (the manager/waiter) says he would go see what else he can do and returns with his options from the hostess for our table. We could be moved to the back of the restaurant, or we could be moved to a 15-party area which had more shade, neither option was provided to the other party of women who already had been seated.Seating five people at an area sized for 15 people didn't seem to make sense as that would slow revenue for the restaurant, but this was the option the staff came up with. Of course, we did not want to move to the back of the restaurant, so we were moved to the oversized area for our party of 5 ... when we were moved to this area, we were told there was a large party arriving @ 1 pm and we were being seated at 12:30pm. We asked would we be rushed and were told by Adam; he would handle it.There was five of us and we each ordered your 9-course menu and additional drinks which brought our bill to 500 plus dollars... each of our courses came out 3 at a time (I'm sure this wasn't because your staff was attempting to save time on our stay and of course it wasn't due to large party that had a reservation at 1pm right?). The wait staff kept coming to look over our table to see if there were any way things could be moved along (again this isn't a form of being rushed right?)Now after a rough start and a rushed meal, as we were preparing to pay the hostess Elizabeth came over to our table and asked us blatantly could we move because she had a large party to be seated there. Here we are confused again the table of women that were seated in the area we asked for first was not asked to move, but we were being asked to move?When Elizabeth came over, we had cash in hand to pay for our meal and exit the restaurant. We explained to Elizabeth the hostess we would be moving as soon as we could put the money down for the bill, she then proceeds to asks can we complete the bill at another table, I am not in the food industry, but I am sure she could have spared a few more moments! to allow us to complete the transaction without us having to move all our things.My group was a group of women of color who all come from professional backgrounds and instead of being treated with respect, we were lied to and asked to move to the back of your restaurant so that a group of women not so ethnically diverse could sit in the area we asked for first. not even an apology was given from the staff based on what happened. Thank you for taking the time out to read my message.

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Enjoyed our dinner here at The Rooftop :) Chris was so attentive and sweet , food was great and the drinks were fire ! Reservations highly recommended (:

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I got the steak and sweet potato mashed potatoes and the steak was burnt. The mashed potatoes were pretty good. But not worth $80. The drinks were average. Personally I don't think it's anything special. The views aren't that worth it. I personally will not be going back.

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Great place for food or drinks! Nice view and from my experiences, very good and attentive servers. The view of LA is nice, not a high rooftop but still nice. Worth checking for a date or to celebrate a bday.

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Rico our server, poor service! No class and customer service. this place. needs better employees with better quality customer service.

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My steak was very chewy. We also had a brussel sprout and pork belly dish that was chewy. Service was a little slow...we had to walk over to them to ask for the check at the end . Overall the experience was too mediocre to return.

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I was in town for the MLB All Star Game. Location could not have been better for the ancillary activities and a quick Uber ride to dodger stadium. I felt the communication of their fees could have been explained better and follow up on their scheduled room cleaning but overall I had a nice stay. The food in the hotel was very good. No gym but they did offer an 8 am exercise class which I took advantage of once during my three night stay (it was Yoga). The instructor was very good. As I was checking out, the front desk person who I presumed was a supervisor or a manager made some adjustments to my bill without me asking after I told him of the things that could have been better which I very much appreciated. I would return to this hotel if I needed to stay in downtown LA again…

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I love, love , love this establishment! The service and food was amazing . My friends and I got so many things , I truly can't even remember all of the names. I will be back for the view and the entrees.

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Wayfarer Downtown LA describes itself as a boutique hotel but this is just another way of saying awful. This is without a doubt the worst hotel my husband and I have ever stayed in and we have stayed in some dives before. Upon arrival we were actually greeted by polite and friendly staff, it started off initially well but it didn't take long until we hit our first issue. Upon arrival we were informed of a tourist tax which was over a hundred dollars, an expensive tax but we were fine to pay it as we understood this was the case in a lot of places. They were keen to push that the charge included the cost of the Wifi, $25 credit each day towards food and drink in the hotel and fitness classes in the morning. Then they informed us that they were also going to hold $400 from our card that we provided them with until the end of our stay in case we incurred any additional charges. So kind of them to basically take the rest of our holiday spending money and leave us with only the cash in our pockets for the rest of the trip - not a good start. We then headed up to our room, the lobby area is lovely, well designed and open so we were looking forward to getting to our room but we were vastly disappointed. Our room was the bare necessities plus a stupidly designed bathroom. There was nothing in the room other than a bed and odd bedside tables. You don't get a wardrobe, safe, fridge. There is a frosted glass panel between the bathroom and bedroom, so if your partner goes to the toilet in the middle of the night you immediately get woken up. It is great.... During our stay, the Wifi that we were told was paid for as part of the tourist tax continuously didn't work. We were often thirsty in the room overnight due to heat/air conditioning however with no glasses provided or fridge to put a drink in this was a challenge. We did go to the bar in the lobby one evening to ask for some bottles of water for our room to which we were told we could't have any - just not something they provide and advised us to go to the Seven Eleven across the street instead. On top of this, they don't provide daily room service unless requested, not even just a quick pop in to empty the bin bags. We informed the staff of our experiences on the way out and they did apologise and said they would refund the tourist tax as a gesture of goodwill. But of course, here we are over a month later with no sign of any sort of refund. This felt particularly like rubbing salt in the wound. We don't write a lot of reviews but we felt we needed to inform others of this awful stay and advise you to steer clear of this hotel if you can. Although a lovely and modern designed hotel, with friendly staff, the practicality and way it is run overshadows it, equaling in an overall unpleasant stay.

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Spent 2 days with my daughters beginning of july. Room are small but well equiped. Seems that windows are made of plastic, so it's noisy Shower without hot water in a first room, Ok with a second one. You have to spend 25$ per day in addition of the room price, use it or not they will charge you anyway. To summarize, they really overestimate their quality

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