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The Rooftop at The Wayfarer Downtown LA Los Angeles Tripadvisor Reviews
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24 Reviews
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Great modern hotel and location
Really lovely hotel, the location was fantastic, a short walk to the metro system, and great facilities nearby in terms of shops/Bars. The room itself was nice but not huge, definitely designed for a short stay as no real storage space in our room. The bathroom was amazing, with a fantastic shower. My only issue was the party going on in the next room to us on our last night which showed that the walls weren't particularly sounds proof. The guy on reception was fantastic and very helpful. My recommendation is that if you want to visit the speakeasy bar downstairs or the rooftop bar book in advance as they are very popular.
Be the first to ReplyExcellent room in excellent location!
i absolutely loved my stay here. decent area, i never felt unsafe once. close walk to crypto.com arena in one direction and 7th street metro station and target in the other direction. i dont know what temperature lava those that complained about the water temp are used to, but i had to turn it down every shower. the iced coffee in the lobby cafe was excellent. a fridge would have been nice, but not a deal breaker for me. i will warn older travelers of the fact that the beds are very low to the floor. so those of a certain age or even hadicap may not do well with that. my room, 1009, was excellent and the bathroom was 25 out of 10 stars!
Be the first to ReplyNot a bad stay but could be better
As a diamond I thought I would try something a bit different - is was a nice change - as the others mentioned. The rooms are small - no in room coffee was a bummer as most every hotel has this now and no place to put a suitcase - there is no closet just a hanging bar so at least you could have a luggage rack! Rooftop bar is nice and the speakeasy is ok when it’s open. I am sure this place gets busy in the summer with the rooftop area! Parking is a pain but that’s expected with a downtown location in a big city. I might stay again in the summer
Be the first to ReplyToo many subpar (important) details
My wife and I were informed when we checked in that we were charged a $25 amenity fee and that since there were no amenities we would be given a $20 credit that we could use in their bar and/or restaurant. Hmmm! We did not plan to use either and fortunately I had the intestinal fortitude to ask that they simply remove the fee and they did. At 11pm the night of our one night stay we wanted to shower before going to bed. The water was less than lukewarm so I notified the front desk and though he promised to get back to me within 15 minutes with some kind of update he didn't so we went to bed hoping the water temperature would be adequate for a shower in the morning. It wasn't. Also that night we had to request drinking cups and an extra bath towel .. the room only had one towel and no cups. The empowered person at the front desk was kind enough to remove the $25 destination charge ... he looked for more charges to remove but the only charge left on our bill was the room charge and I guess discounting that was just not possible. The room was small but that was ok ... we were there to only sleep. But the decor is very industrial with a lot of exposed concrete and uncovered light bulbs with clear glass and glowing filaments ... not warm and cozy. Yes, it was clean. No dresser or luggage stand. One 2 square foot table, chest height next to the bed. Very nice shower but useless without adequately heated water. Pleasant and responsive staff. Window shades are light-blocking and do that extremely well.
Be the first to ReplyQuick trip
Room was very nice and clean! The front fest attendants were very nice and helpful. The bar closes at ten but they have options of wine and beer to be purchased in the lobby after hours. Not a bad price either.
Be the first to ReplyThe establishment may not be worth the price but unique place and convenient
The place overpriced for what you receive and I will not complain about the size of the rooms but they do require a refresh and some TLC. Lots of great reviews on the rooftop but we waited for a good ten minutes after being seated with no service but the initial water (we were starved). The view is OK. The main floor lounge/eating area was unique and had a great vibe. The location is extremely convenient for those going to Staples Centre or Microsoft Theatre. I felt very safe waking back and forth. We may consider staying there again if I’m the area
Be the first to ReplySuper cool hotel with a very cool vibe and look
I’ve stayed at the Wayfarer twice but this last time Mike at the front desk made my stay awesome! He offered a room upgrade at check in time and I’m so grateful he did, our view from our room was beautiful and very peaceful and quiet. Mike offered great customer service and was very friendly and welcoming thank you Mike! We will be back again for sure =)
Be the first to ReplyBoutique,I don't think so
.destination charge confusing charged $100 a night but get a $25 voucher to use on food and drinks so you have to spend to get money back no damage to room you get$75 per night back.no wardrobe no water no tea and coffee bonus of being directly above a roof space with 100 air conditioning units so hardly any sleep.a nice tap wall in the lobby but no beers on tap all weekend so got charged $8 for a small can of beer.bums and homeless on every street corner.one elevator that was very busy servicing rooftop and basement bar customers, perhaps open the other elevator for hotel guests,it's been shut since early October. I certainly will not recommend this hotel to anybody
Be the first to ReplyFriendly staff, great location, uncomfortable & expensive rooms
I attended a conference with some friends / classmates and we booked a room with bunk beds as it seemed like a reasonably priced deal compared to other options within walking distance of the conference. The beds were very uncomfortable and had a soft mattress with very little support. There was no chair or place to sit in our room apart from on the beds. The staff at reception were very friendly, but I felt there needed to be more clarity on how to have the bathroom re-stocked, sheets changed, and towels replaced. The hotel is centrally located and very modern in appearance and decor, but the uncomfortable mattress just really decreased my experience - I've slept on far better mattresses at hostels for a fraction of the price. Also, the hotel staff indicated we would get a $25 credit each day for use in the hotel restaurants, but I'm glad I double checked the bill as they forgot to give me the credit for one of the days. The rooftop bar is quite nice though the drinks are fairly expensive. I would consider staying in a regular room if I travelled here again, but I hope they will replace the mattresses on the bunk beds.
Be the first to ReplyBoutique Hotel
The Wayfarer has a lot going for it. The location is close to the Convention Center (10 minutes walk), and there are many good restaurants and attractions nearby to fill out a business trip lasting a few days. I was able to walk to Little Tokyo, Walt Disney Auditorium, MOCA, Angel's Flight, the Last Bookstore, the Central Library, St. Vincent Court, LA Live, the Broad, Bunker Hill steps... there is a lot to do in DTLA. There's good food and drink in the lobby, and a rooftop restaurant and bar with the best views in the city. The rooms are appealing in a boutique kind of way, meaning they are smaller than normal hotel rooms, no-frills, but have creative touches (no closet but there are pegs on the wall; there's a desk but it's at stand-up height, or you can sit on a provided bar stool). There are great plug-ins, the bathrooms are well equipped, and the Wifi is good. I thought the bed was comfortable. The room lighting and atmosphere create a downtempo vibe, quite relaxing. Between the first time I stayed there right before the pandemic and the second, I felt the rooms took a bit of a beating; on my 2nd visit some of the drawers were off their rails and the bathroom seemed just a bit more grimy than I would like. I noted a couple additional issues, some of which could be addressed. The staff is friendly but I want them to banish the irritating phrase "Welcome in." How about just "Welcome," or... "Hello"? They were using some kind of strong floral scent in the lobby. It didn't get into the rest of the hotel, but it discouraged me from spending time downstairs. There was a day when I was counting on grabbing a croissant before my conference, but they randomly did not have any food available at breakfast. The other issue is that because the restaurant serves the general public, and the rooftop seems to be especially popular, there are tons of potentially loud and intoxicated people going in and out all the time, including in the guest elevators. You use your room key to access your floor, but with all the traffic, it does not feel all that private. There is a complementary 5 pm beer pour, which is cool, but the bartender seemed unclear on whether that's a daily benefit or once per stay. Seems like it should be pretty clear. Later I determined there's a daily amenity fee so it should be a daily beer. Out of a four night stay, there was only one day that I was present in the 5 pm hour anyway, so I didn't bring it up with the desk staff. (I still had to pay the fee every day.) Maybe, since the guests are paying, let them use the beer coupons any time the bar is open? And give them one per day if the barkeep is going to collect them? An amazing speakeasy has been installed in the basement, but it was never open for business during the hours I was at the hotel. Seems like a lost opportunity to pick up some late-night business. I tried sitting down there to do work on my computer but was told to leave. As an idea, they could turn it into a guests-only space at night to make up for all the traffic in the lobby. I'd return to the Wayfarer DTLA next time. It seems like a bit of a canvas where there could be some cool changes made. I might also be interested in seeing what you get in this part of town if you spend a bit more money.
Be the first to ReplyNice stay customer service at end upped their rating
I was in town for the MLB All Star Game. Location could not have been better for the ancillary activities and a quick Uber ride to dodger stadium. I felt the communication of their fees could have been explained better and follow up on their scheduled room cleaning but overall I had a nice stay. The food in the hotel was very good. No gym but they did offer an 8 am exercise class which I took advantage of once during my three night stay (it was Yoga). The instructor was very good. As I was checking out, the front desk person who I presumed was a supervisor or a manager made some adjustments to my bill without me asking after I told him of the things that could have been better which I very much appreciated. I would return to this hotel if I needed to stay in downtown LA again…
Be the first to ReplyDon't be fooled by 'boutique'
Wayfarer Downtown LA describes itself as a boutique hotel but this is just another way of saying awful. This is without a doubt the worst hotel my husband and I have ever stayed in and we have stayed in some dives before. Upon arrival we were actually greeted by polite and friendly staff, it started off initially well but it didn't take long until we hit our first issue. Upon arrival we were informed of a tourist tax which was over a hundred dollars, an expensive tax but we were fine to pay it as we understood this was the case in a lot of places. They were keen to push that the charge included the cost of the Wifi, $25 credit each day towards food and drink in the hotel and fitness classes in the morning. Then they informed us that they were also going to hold $400 from our card that we provided them with until the end of our stay in case we incurred any additional charges. So kind of them to basically take the rest of our holiday spending money and leave us with only the cash in our pockets for the rest of the trip - not a good start. We then headed up to our room, the lobby area is lovely, well designed and open so we were looking forward to getting to our room but we were vastly disappointed. Our room was the bare necessities plus a stupidly designed bathroom. There was nothing in the room other than a bed and odd bedside tables. You don't get a wardrobe, safe, fridge. There is a frosted glass panel between the bathroom and bedroom, so if your partner goes to the toilet in the middle of the night you immediately get woken up. It is great.... During our stay, the Wifi that we were told was paid for as part of the tourist tax continuously didn't work. We were often thirsty in the room overnight due to heat/air conditioning however with no glasses provided or fridge to put a drink in this was a challenge. We did go to the bar in the lobby one evening to ask for some bottles of water for our room to which we were told we could't have any - just not something they provide and advised us to go to the Seven Eleven across the street instead. On top of this, they don't provide daily room service unless requested, not even just a quick pop in to empty the bin bags. We informed the staff of our experiences on the way out and they did apologise and said they would refund the tourist tax as a gesture of goodwill. But of course, here we are over a month later with no sign of any sort of refund. This felt particularly like rubbing salt in the wound. We don't write a lot of reviews but we felt we needed to inform others of this awful stay and advise you to steer clear of this hotel if you can. Although a lovely and modern designed hotel, with friendly staff, the practicality and way it is run overshadows it, equaling in an overall unpleasant stay.
Be the first to ReplyLooks good but in fact not
Spent 2 days with my daughters beginning of july. Room are small but well equiped. Seems that windows are made of plastic, so it's noisy Shower without hot water in a first room, Ok with a second one. You have to spend 25$ per day in addition of the room price, use it or not they will charge you anyway. To summarize, they really overestimate their quality
Be the first to ReplyHorrible Hotel
Hotel is apparently very poorly managed. Quick factual list of all the things wrong with my stay: - My room was filthy upon check in. There was hair all in the shower and left over soap bar from previous guest still in the shower. - Rooms are super small and not clearly depicted in online images. No basic things like iron, suitcase rack and the phone doesn’t work in the room. I found this out when I tried to call about the hair in the tub. - I had to go downstairs to ask for my room to be cleaned and for clean towels. The receptionist told me you have to put in a 24hour request for room service and I never received the clean towels to my room. The in room AC is also really noisy. Please don’t be fooled by the catfish-ish pictures of this hotel online. The rooftop is ok but there are much better rooftops and hotels in LA. This ain’t it.
Be the first to ReplyI was gaslit by a staff member
On my first night in this hotel, I was woken up at around 7 in the morning by two women having an extremely loud conversation in the room next to mine – even though I always sleep with earplugs on. I called the front desk and told them that two guests were being loud and that I couldn’t sleep because of it. The woman who answered my call said she’d send someone to tell them to keep it down. Nothing changed so I called back a while later and she said that the man she sent told her that he couldn’t hear anything unless he put his ear up to the door. I said that was insane because I could clearly hear the conversation from my bed and even more so when I slightly opened the door; there is just no way that anyone walking in the hallway wouldn’t have heard it. She remained quiet and I added “do you want me to take a video in the hallway?” just to prove that I was not lying and that what she said didn’t make any sense. I really don’t appreciate being gaslit by the hotel I’m staying in; I paid good money to be here and this employee is literally telling me that what I know to be true is somehow not. Their job should be to make sure I’m having a comfortable stay, not to deny reality! Anyway, she said she didn’t want me to take a video and told me that she’d go up herself along with the man she sent originally. A few minutes later, I heard knocking on a door, and the guests did lower their voices after that. I was able to go back to sleep until my phone rang a few minutes later. It was this same woman from the hotel telling me she told them to keep it down but that they weren’t fighting, they were just having a normal conversation. Ok? First of all, I never said they were fighting, I said they were being loud. Second, what does it matter if they were fighting or not? You can have a loud conversation or an argument at a reasonable volume, the point is that they should not be speaking so loudly. Third, they had already been told to lower their voices AND THEY DID, which enabled me to go back to sleep – so why are you waking me up with a phone call? I just saw this as more gaslighting, another opportunity to tell me that what she believed to be my version of the events wasn’t true – even though I clearly said “two guests are being loud” and never “two guests are fighting.” Needless to say, I will not be staying here again! I will say this, though: Milenia from the front desk was very friendly and helpful. I don’t remember the name of the employee that handled my call that day, but I interacted with Milenia when I checked in and when I checked out, and she was great. Edit: It has now been a week since I was there and I have not gotten my deposit back. This place truly cannot be any worse.
Be the first to ReplyMise Claire Wallace
I can't rate this hotel highly enough!The staff are super friendly and went out oif their way to make my stay as comfortable as possible.Xaviera the manageress is fantastic and Kevin's High Tea in Lilly Rose is to be experienced!The rooftop restaurant is amazing ,has a fantastic vibe and the Beyond Burger is my favourite along with the weekend brunch.The only thing this hotel lacks which I really wanted was a rooftop pool for days lazing around the views of LA are amazing.The location is perfect for shopping and the Metro is a 4 minute walk.The rooms are serviced regularly and are clean and comfortable.I would not hesitate in recommending this hotel to my friends .My advice is go for it you won't be disappointed
Be the first to ReplyUnauthorised charges
This hotel is okay. The location isn't great as dtla is mostly awful.
Don't go to the 7 eleven across the road it's full of very dodgy characters and it's unsafe.
The breakfast at the hotel is okay, I would avoid their brunch as most of the menu regurgitates the breakfast food for more money.
Rooms are okay, comfortable.
I have an ongoing issue with this hotel where I left with an invoice stating a 0 charge and a few days later 77gbp has been debuted on my card. The hotel are sending me marketing emails and yet not responding to my emails about the charges so I'll be raising this with the bank so they can reverse it. For this reason and the horrible unsafe area I wouldnt return to this hote.
Awesome little boutique hotel
This was an awesome stay! We booked this hotel for a staycation, we had initially came to visit the rooftop brunch and came back to stay at the hotel the rooms are small but super cute and comfortable the hotel does a great job of taking very good care of you. They provide two vouchers one for a complimentary beer from 5-7pm and another with credit for their cafe in the mornings those vouchers were definitely a treat. We had a great time and appreciate that check out is at noon. We had such a great experience the same day we checked out we booked our next stay within the next few weeks.
Be the first to ReplyWhat a weekend at the Wayfarer!
The Wayfarer is a sexy new addition to Downtown Los Angeles! We stayed a couple weeks ago and were very impressed! The location is perfect. The hotel is located in a well lit, safe part of DTLA close to shopping, fine dining and LA Live. The rooms have HUGE televisions. I felt like I was in a movie theatre! And huge bathrooms too (girlfriend was very happy) and plenty of plugs for phones, laptops and other devices in convenient places. Whoever designed these rooms had function in mind as well as aesthetic and it shows. The true stars of the hotel are the 1) the upstairs - a rooftop restaurant and bar with killer views and creative cocktails and 2) the downstairs speakeasy which was both quirky and opulent with a great DJ. Anyone who stays here will have a hard time deciding which area they prefer more. As for me? I preferred it all and recommend staying here if you are a local attending a concert or meeting friends for dinner and want to skip the hassle of driving home late night. End your night at the Wayfarer and you will be glad you did!
Be the first to ReplyWonderful Boutique Hotel In DTLA
The staff here are well experienced and provided nothing but the best during my stay. Check in was quick and smooth, and everyone at the front desk is happy to help! The front office manager, was especially helpful in accommodating my needs and arranging my two weeks trip to DTLA. The rooms are beautiful and stocked with anything you could possibly need. I highly recommend the rooftop bar and restaurant as they have great food and drink! Could not have asked for a better hotel in DTLA!
Be the first to ReplyThe Wayfarer DTLA Cant be beat!
The Wayfarer is absolutely perfect for personal and business travel! The rooms are modern and spacious, the rooftop is chic (had one of the best cocktails I've had up there) and the speakeasy is fabulous. The free breakfast vouchers, boxed water in the room, and snacks were all amazing touches! After being dissatisfied with our original stay at The Freehand, working with Evan Anderson, and checking in to this property was a dream!
Evan is as competent as he is charismatic- he impressed both me and my executive producer- with our hotel tour, and the unwavering hospitality! Any company would be thrilled to have someone as dedicated and as on the ball as he is!
I want to thank both him & Chrissia Maclang for making our stay incredible!
Tiny Rooms in Old Building
This is an old building apparently retrofitted as a hotel. Reserved a King bed skyline view. We ended up on the 10th floor, not much of a view over a lower building. Small, remarkably small room. King size bed pretty much filled it. No closet for clothes or suitcases. Clean and very minimalist. Bed was comfortable.
Be the first to ReplyBirthday Weekend
The hotel and room were a solid 10/10. Chrissia was the best and she helped my party and I so much more than she needed to. Great location for nightlife and the hotel included amazing amenities. Will be staying again.
Be the first to ReplyWayfarer - Good DTLA Boutique hotel
Nice boutique hotel in the heart of downtown Close to shopping and restaurants. Minimalistic rooms that are very small, not much room for luggage and no closet. The bed was very comfortable and the decor updates and modern. Nice big shower. Very friendly staff.
Roof Top bar is really nice at night but gets very busy so make reservations.
Also a speak easy bar in the basement….really cool vibe but cocktails are pricy