Prepaid Reservation Fee - The St. Regis Aspen Resort - Trade Reservations
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- Any Room Type
- Any Superior Room
- Superior Double Bed Guest Room (2 Doubles)
- Superior King Guest Room (1 King)
- Any Deluxe Room
- Deluxe Double Beds Guest Room (2 Doubles)
- Deluxe Double Beds With Fireplace Guest Room ()
- Grand Deluxe Double Beds Guest Room (2)
- Deluxe King Guest Room With Patio (1 King)
- Deluxe King Guest Room (1 King 400sqft/36sqm)
- Deluxe King With Fireplace Guest Room (1 King)
- Grand Deluxe King Guest Room (1 King)
- Grand Deluxe King With Balcony Guest Room (1)
- Any Suite
- One Bedroom Suite With Fireplace (1 King Sofa)
- Silver Queen Suite (1 King Bathrooms: 1.5)
- Aspen Mountain Suite (1 King Bathrooms: 1.5)
- Junior Suite (1 King Sofa Bed 690sqft/62sqm)
- One Bedroom Suite (1 King 820sqft/74sqm)
- Loft Suite (In Loft: 1 King Or 2 Doubles Sofa)
- Junior Suite (1 King 690sqft/62sqm)
- One Bedroom Suite With Fireplace (1 King)
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- Presidential Suite (1 King Bathrooms: 2 Mini)
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The St. Regis Aspen Resort Reviews from The Last Year
Stayed here for two nights in July 2024.
Good breakfast from restaurant in hotel. Otherwise was very disappointing. AC in room didn't work. After a hot, uncomfortable night, maintenance tried twice to fix it and finally discovered that the air filter in the room was BLACK with dirt. Hallways appeared dirty with debris. The very expensive dinner was a bad joke. Cold potatoes, mediocre fish, "specialty" dessert was pudding in crackers (seriously). Outdoor fireplace with s'mores filled the outdoor dining area with wood smoke and hosted a couple of feral children who were jousting with the sharp marshmallow skewers. Front desk staff have minimal grasp of English. Self-serve, basic coffee available in morning in the bar. We had to interrupt the staff from talking with each other to get the container refilled. Also, I will never understand why housekeepers can't get hair out of a bathtub. Two attendants outside main doors never opened the door for us when we had dogs, packages etc upon entering hotel. I know that sounds elitist...but it's supposed to be 5 star and at $1500 per night, one would hope for a higher level of service. No one appeared to bring their A game to service, food, housekeeping. All of this is of course the responsibility of management. However, the chlorophyll water available in lobby was nice.
Wonderful time at the St Regis
The service was impeccable. We went for my birthday and everything was top notch. They had macaroons and champagne waiting for us in our room with balloons. The staff is proactively not just trying to help, but to make you have the best stay. We dined outside for breakfast pans they, without asking, brought a water bowl over for our dog. Just always so thoughtful at every turn. I also tried the spa and it was fabulous. I highly recommend. We had to get a Bloody Mary, of course, and the st Regis aspen bloody was delicious. Bartender was great and bar snack were fab. Amazing experience.
It's a controversial 4-star hotel, and it's also a very nice 4-star dog kennel
First of all, the positives - the rooms themselves are nicely appointed with numerous amenities and are very comfortable. Having access to hotel cars that take you around town on demand with very friendly drivers was really great as well. If you're a dog person, you're going to love this hotel. If you're not, or if you're allergic to dogs, or if your three-year old son is terrified of them if they are bigger than he is, or if you'd just prefer a more sophisticated vacation without having to dodge dogs in the lobby, the hallways, the restaurant, the pool, the elevator, and the front entrance, then it's going to be a very long vacation. We were appalled at the size of the dogs allowed in this "4-star" property. At breakfast our last morning, there were EIGHTEEN dogs in the restaurant. That's crazy. CRAZY. Some of the animals were bigger than the breakfast tables themselves. One family had two of these large dogs, and when one of them got off their leash and started running around the restaurant, it set off a barking frenzy with the other dogs. We stayed here two nights. My wife is allergic to dogs. She spent both nights in the room sneezing because we usually rode on the elevator with at least one dog. It took some coaxing of our three-year old to leave the hotel each time because he was afraid of dogs that might hurt him. Then on our last trip out of the hotel there were dog feces in the elevator. Fortunately we were able to avoid that - I hope other guests were able to as well. I did not tell the front desk about it, because it was the final straw and time for us to leave for good. I get that some people need comfort animals for their well-being. But this is a different situation at the St Regis Aspen and it is out of control. The hotel has other problems as well. Communication with the property in advance of the stay is poor. They sent us an email a few weeks before the stay asking for specific requests, and I asked for the possibility of an upgrade as a Platinum member. They wrote back and said that could only be done at check-in based on availabilty. I get that. So after I checked-in online, I emailed a second time but didn't receive an answer back, so I called the hotel directly. The lady answering the phone in the evenings is very difficult to understand, and I don't think she ever understood what I was asking for. When we arrived to the hotel and were still assigned the same room we reserved, I asked the guy at the front desk for an upgrade, he did it immediately and acted like it was a totally simple thing. Language is often a barrier with many employees, as they can be more difficult to understand than at other St. Regis hotels. The doors leading out to the balcony of our room were swung wide open when we arrived. When we tried to shut and lock the doors it didn't work. We called maintenance to have them fixed for security. When we came back that evening we were told they were fixed, but they immediately swung open again on their own. As a security issue, that was a big deal and not properly resolved. Fortunately, nothing was taken out of our room. We wanted to use the humidfier in the closet, but it had pink mold in it. When we requested an iron and ironing board, the iron leaked water all over our clothes. Almost as disappointing as the animal situation is the hotel's 30-day cancellation policy. This is inordinately punitive and draconian. They do tell you the 30-day policy when you book, but what they don't tell you if you're using points is that if you cancel within 30 days you have to pay a penalty of $2880, even though the points you used to book the room were only worth $1150 (at .07 cents a point). This is not explained to you until you receive the welcome letter a few weeks before arrival, after it's too late to do anything about it. Then they try to sell you a travel insurance policy as a fix, but the insurance only pays out $500 if you have to cancel, still leaving you with a balance due of $2380 if you have an unexpected emergency 29 days before arrival. This is disgusting, and it indicates ill-will from hotel management. If the manager is monitoring this site, they will probably reply that their cancellation policy comes from Marriott Bonvoy. Bonvoy ALLOWS hotels to have a policy of charging points customers the rack rate if they cancel, but they do not REQUIRE hotels to do it. Individual Bonvoy properties set and decide how to communicate their own cancellation policies. When we checked out the desk clerk asked how our stay was and I told her this was the most disappointing St Regis we've ever stayed in. She asked what happened, seemed genuinely interested, then said a manager would be in touch with us very soon. We haven't heard a peep. If you have to travel with your large dogs and can afford it and know for sure that you won't have a family emergency in the next 30 days, then you might enjoy staying here. But by accepting animals of any size and quantity in public areas, management has made a decision that they do not care about those who prefer a more sophisticated experience without having to share meals and common areas in the presence of large animals.
A Treat
Thank you St. Regis for a wonderful few days in Aspen. A wonderful retreat with breathtaking views, buzzing with a quiet energy and with all of Aspen's chic dining, shopping and exploring right at your fingertips. Our guest room was ready upon arrival, well-appointed and comfortable. We particularly appreciated the bathroom with a separate shower and bathtub. We enjoyed our daily breakfast and our pre/post drinks and dessert by the fireplace. The staff and service were consistently exceptional. When we asked for directions to the hotel restaurant or restroom, we were personally escorted. When we asked for area information, the concierge had personal experience and first-hand knowledge. When we asked about transportation to the Aspen airport, the shuttle was available and complimentary. Every aspect of our stay was handled with warmth and great care. It was our first time at the St. Regis in Aspen. But it will not be our last. We look forward to returning for a longer stay.
Disappointed
Do not recommend. We booked a room for 3 with a sleeper sofa for 2 nights. There were no sheets for the sofa bed, and the table in front of it that had to be moved to allow use of the sofa bed was literally so heavy it took 2 people to move and even that was difficult to do, no less. The room did not have an iron so we requested one but never received it. The pillows were hugely overstuffed and hard as a rock, impossible to use. Water flow was minimal in both shower and sink. The room was minimally acceptable at best for costing in excess of $2,000/night. On a positive note we did enjoy the outdoor breakfast area and the lobby is very nice. However, service makes or breaks a hotel and since the Regis considers themselves a 5-star hotel, work needs to be done in that area. We'll frequent the Hotel Jerome instead.
Place To Stay in Aspen
My wife and I just spent 4 nights at this wonderful hotel. From the valet, to the front desk, to the concierge, and housekeeping all the staff was very friendly and helpful regardless of your request. As far as the room, the bed was comfortable, shower was great, and TV was more than adequate. The only challenge was only one elevator was operable during our entire stay and the hotel was quite full. As far as location it does not get any better! Also another nice perk is the hotel shuttle to the airport when you leave. We did stop by other hotels while we were there but none were as impressive as the St. Regis!
Mountain relaxing luxury
We just visited this property to celebrate our 24 year wedding anniversary. We enjoyed every second of this beautiful resort and highly recommend staying here. The staff were very accommodating and went out of their way to make our anniversary so special. Many extras like morning coffee bar, bloody mary and champagne tastings that are complimentary and done daily. Book this resort the next time you are visiting Aspen!
Great spot, warm and personal service.
Hotel food is meh but service is on point. Small'ish pool but rooms are great and comfortable beds and large towels.
WOW! Simply the best!
Wow. Just wow. Incredible views, absolutely the best service at the front desk and throughout the property. Gorgeous, comfortable room and bed. Delicious food options. Everything was fantastic. This is ultimate luxury in the most beautiful location. Walkable to downtown Aspen for dinner and shopping.
DEPLORABLE SERVICE, STAY EXCEEDED $20,000
First, the positives. The property is beautiful and in a great location. The rooms are recently redone. The gym is well equipped. The food is very good, especially the breakfast buffet. Now the bad. We checked into a suite that was located immediately above a club called the Snow Globe (imagine bumping club music directly under your window for hours on end). I visited the front desk and asked to switch, even showing a video from my phone with the loud music. The manager - Ross - first asked me if I wanted access to the club (I'm 47 with three children). I literally laughed in his face, then said I wanted to be as far away as possible. He graciously agreed to move us. The next day, the butlers moved our room while we were skiing. They seemed to do a good job, but we noticed two blankets were missing - a large bed blanket and a baby blanket (beloved to one of my children), both from home. For the next 5 days of our stay, we visited the front desk 2-3 times daily asking about the status of the missing blankets. I gave my phone number probably 9-10 times. ABSOLUTE SILENCE and IGNORING of the status. NO ONE EVER CALLED BACK. I had Ross's mobile number and he stopped responding altogether the first day. I really don't care if they had just said they lost it the first day - but we could never even get a response or acknowledgement. The large blanket showed up the third day and we asked again to look in the same place for the baby blanket - no one took initiative until Mark checked with the butlers the last day of our stay. TO THIS DAY, we have no answer on the baby blanket - is it missing? is it found? Our stay exceeded $20,000...whether it was $2,000 or $20,000, good service would include providing a simple answer. The general manager, Olivier, was kind and polite when contacted on the last day, but provided no answers or solutions. Extremely, extremely disappointing.
Vegas Rooms Are More Peaceful - Why are we trying to be the W?
First I’d like to say we have been coming to the St. Regis Aspen as members of the residence club for about 20 years. In the past few years, it has gone from a luxurious, upscale experience perfect for families wanting a perfect ski holiday. It used to be a place that catered to small children and families. Now with the addition of the Snow Lodge, it only caters to the insufferable self indulgent influencer type. No longer are we roasting marshmallows in the courtyard with our kids for apres; we are now having to navigate through a throng of obnoxious, drunk and self important individuals to even access our room in the residence club. The hosts and snow lodge security accost anyone walking by as if they don’t have the right to be there. So then once you have shown your credentials to security and run the gauntlet of drunk influencer wannabes with daddy’s money, you get to your room where you should have a reasonable expectation of peace, you are still being assaulted by this god awful club. With our windows closed but overlooking the party in the courtyard, it’s as loud as if we are actually outside in the thick of it. There’s no escaping the thudding EDM bass. This typically runs 3:00-8:00pm. And you know what? Honestly we love a good party! If this were a once a week occurrence we could live with it. But it’s frequently three to four times per week. And then after the big party, they move everyone to the other outdoor tent which you can STILL hear in your room on the fifth floor. It’s ridiculous. Want to just grab a drink at the bar for apres? Also forget that. It’s PACKED with non-hotel guests, spillover from the snow lodge disaster. It’s really just turned into something completely different from what the St. Regis properties around the world are known for. Now it’s closer to just an overpriced W hotel. Maybe one day the management will put their own well-paying guests over getting hashtag’s in some dingdong’s insta post.
Probably the most overpriced hotel in the world. You pay for 7 stars and you get 3 star service.
This hotel has seen better days for sure. We paid $1,850 per night for a normal room, when the service we received was more in line with a $400 a night hotel. I would be generous if I say the service is at par with a standard Marriott Hotel. First, the check in was unfriendly and impersonal. One of the two elevators did not work during our entire 4 day stay. The elevator hallway on our floor was messy because of this.... sloppy work area. I showed up to breakfast my first morning there and just wanted a grannola a la carte. They told me a la carte was not possible anymore because I was late, and that I would have to order from the Buffet, which I refused given there was still 30 minutes left until breakfast closing time. Food was mediocre. The lobby bar staff was not very attentive. For a supposed luxury ski resort, the ski valet did not have my skis available on the rack in the mornings. When I asked for them, I was directed to go to the ski rental shop where they were stored. Nobody helped. The pool area was messy with dirty towels and empty bottles laying around for hours.... Nobody in sight to pick anything up and there was no service. YOu would think a pool at a hotel of this caliber would have some service available. On our last day, I called 3 times for the bellboy to come get the luggage... they never came. 25 Minutes later I decided to just do it myself on to trips down the elevator. I checked out and went to lunch and when it was time to go to the airport, I came back to pick up my luggage. It took them another 20 minutes to retrieve my luggage They were clueless and unapologetic. I wrote to the manager to complain... they wrote back 3 days later and offered some Marriott points as an apology. Something I never got. I figured that was going to be the case based on how poorly things are running. It seems Marriott is staffing the hotel with trainees that mean well but are not at par with the demands of the hote. Such a shame that a beautiful property like this can deteriorate the way it is. Never again... I felt ripped off and like I had thrown away my money. Hotels in this price range should not be able to get away with it. But I guess the St Regis Aspen thinks it can. Save yourself a bad stay and go to the competing properties in Aspen which do offer trully exceptional service. I have stayed in all of them and have never had a complaint.
The first time I stayed at this hotel was in February 2021
The first time I stayed at this hotel was in February 2021 and it was an absolutely magical stay. We were still in the pandemic when much of the world didn't return to travel yet, so the hotel was low capacity and each individual guest got quite a bit of attention. The experience with the staff was excellent. You could tell they were local Coloradans: professional, polite, knowledgable and experienced. I felt really well cared for and there were a lot of personal touches during my stay that made it great. This initial impression of the property is what has had me coming back over and over again in the past 3 years, trying to recreate that first experience which was enjoyable and memorable. However as time has passed, my experiences here have gotten less enjoyable and almost every visit since then has been riddled with problems. 90% of the issues I've experienced during my subsequent stays here are staff related. The staff here are young and not trained well. Many are foreigners with which we've encountered language barriers, especially when ordering room service. I checked in this time with Titanium Elite status. The woman who checked me in although polite was lacking in confidence and ability. She didn't make much eye contact and seemed only capable of doing a basic check-in. Anything beyond this she needed to ask for repeated help from someone in the back room. I wasn't offered an upgrade or even a glass of champagne as a welcome. There was an error on my bill upon check-out, and again a young man at the front desk was unable to assist me and had to ask a manager in the back for help. They sent me on my way before resolving the issue. The staff here are not empowered to help guests in any truly meaningful way. Any educated, well-to-do person coming in here can see that Marriott seems to be utilizing cheap, foreign labor whilst charging exorbitant prices for their rooms. This is not the staff's fault, more of a management/corporate culture issue, but one that doesn't go unnoticed by the well-traveled guests this property attracts...many of whom end up incredibly disappointed by this hotel. The other 10% of the issues I've had during my stays here are issues with the room: heating/cooling issues, drains that don't drain properly, and bedding that is scratchy and too hot. I often need to sleep with my window open so as not to overheat under the covers. This time I had the lovely smell of weed infiltrating my room each night. All this for $1900/night?? I digress. Will I return to this property? I will. I love the location and ambiance. But I always know to never set my expectations too high.
I visited the lounge at the St.
Regis Hotel Aspen last week and was very much embarrassed. My companion, a ski instructor in the Aspen-Snowmass Ski School for more than fifty years, and a true legend in Aspen, wanted to have a drink at the bar next door. I suggested going to the St. Regis Hotel because I thought it would be nicer. I have been coming to Aspen since 1963. At the time of ordering drinks, our waitress insisted on me presenting a credit card. I asked her to confirm that she wanted a credit card even before delivering the drinks; she confirmed. I found out the next morning that two women friends had visited the same lounge on the same evening had ordered drinks and were not asked for a credit card when ordering. That clearly appears to be a case of discrimination. I talked to the lounge manager yesterday and she was not at all apologetic. She told me that that was a hotel-wide policy. If that is so, why weren't my friends asked for a credit card when ordering? I had planned on coming to your hotel for dinner next week; however, I am so turned off that I will dine elsewhere.
Very hilariously stingy with the champagne at the nightly
Very hilariously stingy with the champagne at the nightly toast for a $3k/night hotel clearly trying to limit bottles opened if you're late like 5:15 they let you know you're late but they'll make an exception and give you a taste lol
Amazing hotel with amazing service.
We called the valet who picked us up nearby and brought us to the hotel. We also used the complimentary shuttle to get to the airport. They accommodated a 12PM check in AND upgraded us to a mountain view room with our Gold status. The Snow Lodge is delicious and all the staff are so friendly, helpful, and accommodating. We also utilized their BMW test drive/house car to drive around Aspen which was a wonderful perk. Room service presentation was the best I've ever seen. The lobby has amazing energy and feels like the hub of aspen.
If I could give six stars, I would! First and foremost, I
If I could give six stars, I would! First and foremost, I need to highlight the exceptional work, receptiveness, diligence, sincerity & overall professionalism, the concierge team provided me and my partner during this momentous and unforgettable trip. I elected to celebrate my 40th birthday coinciding with proposing to my partner of over eight years. With the help of this exceptional concierge team, literally every single detail went off as planned. I will without a doubt never forget that special day, and I am eternally grateful for the help and support of the St. Regis concierge staff. Additionally, I'd like to highlight Max Levy specifically. This gentleman went Over and beyond what I would consider his "daily duties". Max , thank you. The hotels, Valet, Food service & support staff greeted me and my partner with a friendly smile And hello every time I entered, or exited the property, to include "Kitty" The new improvements at the spa were exceptional, and the service me and my partner received was exceptional. Personally, I couldn't have been happier with the time spent at this lovey hotel.
Aspen's Best Hotels that are most frequently booked by customers of The St. Regis Aspen Resort
Prepaid Reservation Fee
By 👻 @CivilizedCard10, 07/06/2023 5:26 pm
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When you sell a reservation that has a prepaid fee AT takes a commission on that fee. This doesn’t really make sense because it’s an expense the seller incurs not part of the profit that is shared.
For example:
Carbone NYC fee to book table for 2 is $108.88
If you sell it for $200 on AT you get $140 from them.
Your net profit is $31 and AT collects $60 in fees.
It would make more sense not to charge commission on the upfront fee as this creates a disincentive and results in higher costs for buyers.
2 Answers
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Don't like the Answer? Add another one. |
Answer from 🥩 @FamousStation67 (07/06/2023 6:51 pm)
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
6 Comments
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By 👻 @CivilizedCard10 (07/08/2023 3:03 pm)
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By 🍑 @BraveCloth47 (07/07/2023 9:32 am)
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By 🧿 @DefendableJump50 (08/20/2023 3:21 pm)
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By 🥩 @FamousStation67 (07/11/2023 10:39 pm)
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By 👻 @CuddlyRice61 (10/13/2023 1:15 am)
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By 👻 @EarthyCook75 (11/05/2023 1:15 pm)
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Answer from 👻 @LaudableSupport16 (10/23/2023 11:47 am)
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I agree to this!
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