I have to say, I have been all over the world eating in - The Sunset Restaurant Malibu - Buy Reservations
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🤮 1/5 - I have to say, I have been all over the world eating in
By 👻 @Jonathan F., 03/29/2022 3:00 am
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I have to say, I have been all over the world eating in restaurants, and I worked in restaurants for 25 years, and this is the worst service I think I have received in a bar setting. We were there to enjoy a day at the beach, and for that it was perfect. But, in the 3 plus hours we were there, we had the server come to the table 3 times, and 2 of those times we had to wave them down. The server forgot to ring in one of our drinks, and after 30mins, I got the attention of the busboy to get her for us. She brought us 2 drinks, said one was on her for forgetting, and said she was sorry. The only saving grace was the busboy that actually did attend to people well. Even after all that, I was hoping to give constuctive critisism to the manager, so as we were leaving I ask to speak with them. A lady said she was the manager, and as I explained what had happened, she said that they always get busy when it's happy hour. When we first arrived around 3:15pm, there were 4 people at the bar, 4 people at a table, and the 2 of us. I'm sorry, but that was not that many people to be waiting on. I told her that if we'd known we would be treated that way, we would have asked to sit in the restaurant and not the bar. She then called the waitress over in front of me and the rest of the bar clientele to ask her if she had treated us that way. As a former manager, I know that you never talk to servers or embarrass them in front of clientele. If that's the way that management treats their employees, it's no wonder they treat their customers in kind.
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