To the hostess who was working front of house at 7:30 pm - The Wood Owl Toronto - Buy Reservations
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🤮 1/5 - To the hostess who was working front of house at 7:30 pm
By 👻 @A L., 12/03/2021 3:00 am
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To the hostess who was working front of house at 7:30 pm today: Please develop some emotional intelligence when dealing with customers. To her bosses: Please make sure your staff are trained professionals.I asked the hostess a simple, very common question in restaurant service: "How long will the wait be?" (Wood Owl doesn't take reservations.)She proceeded to sarcastically say "this much" while pinching the air to indicate the number of names on the wait list. When I politely followed up and asked, "Are you able to give me an estimate?" she replied, "I forgot my crystal ball so I wouldn't be able to tell you."When I asked her to clarify her (rude) remark, she finally explained why she couldn't give me a firm estimate because it ranged from maybe 15 minutes to several hours.Um. You could've saved us both a bunch of wasted time and unpleasantness if you just told me from the get-go, "Unfortunately, I can't give you a firm estimate but it ranges from 15 minutes to several hours."This negative experience really dissuades me from trying to eat at the Wood Owl again -- even though I've eaten here before and had a great meal (I'm also a longtime and regular customer of The Wren, which has the same owners). I was pretty surprised by the hostess' attitude given that the Wood Owl is still trying to make a name for itself. It's a pandemic so everyone is stressed but you gotta get your stuff together if you want to be a sustainable business (that's what I and so many other people in this city do). I'm a community leader in this area as someone who plans local events through our neighbourhood association, so I won't hesitate to relay this experience to others.
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