On March 30 2023, I called in an order for delivery and - Track 32 Italian Pub Delmar - Buy Reservations
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🤢 2/5 - On March 30 2023, I called in an order for delivery and
By 👻 @Mary R., 04/09/2023 3:00 am
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On March 30 2023, I called in an order for delivery and gave a woman our food order, I asked her to add a 20% tip to the pre-tax total. She had to ask someone how to do that. Then she gave me the total. It seemed high to me and I asked if that was correct and to review it but she said it was correct, so I gave her my credit card info. The delivery came quickly and the food was very good, but the receipt showed the error. She had entered a $20 tip, not 20%, so I was overcharged by about $10.00. What a rip-off! I called them the next day to report the error and after telling the person who answered the phone about the error, I asked for a manager. I was put on hold and then the call was dropped. Then I tried emailing them at the email address listed on their website, but it got bounced as non-deliverable. So, I tried to reach out to them before giving a negative review, to no avail. I am very disappointed about such poor and costly customer service. The food was very good, but the service was awful, and I was ripped off by them by their overcgarging me for the tip. If you do go here for a meal, beware. Review your check VERY carefully. Improperly trained staff might inadvertently rip you off.
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