Worst managed Urth Cafe - Urth Caffe Laguna Beach - Buy Reservations
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🤢 2/5 - Worst managed Urth Cafe
By 👻 @Kurt, 12/07/2021 3:00 am
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Unlike the flagship location in West Hollywood and other Los Angeles area locations, Urth Caffe in Laguna Beach is managed more on whim. It's not the food and coffee that disappoint, it's the management. For one, you never know if they will be open. Unlike their key locations in Los Angeles, Laguna Beach will close on a whim, even it's just that the manager has an engagement after close and prefers to close down early. Alternately, even during the slowest times of the day, it's anyone's guess if they will answer the phones. Knowing how unreliable they are, I called ahead and received no answer. I drove over 20 miles to Urth Laguna Beach, calling them every five minutes. Not a single call was answered. I imagined, they must be swamped and simply can't spare a hand to answer the phone. To my astonishment, when I arrived they were just locking the doors as the manager decided business was too slow and therefore not worth staying open. In other words, each time I called there were several employees standing around with nothing to do and they still wouldn't answer the phone. There is no reason to go on with all the other examples of poor customer service. To many who don't know Urth Caffe, they may not notice these deficiencies, but to those of us who have frequented all the locations over the past 20 years, it's clear that the farther away you are located from the flagship Urth Caffe, the worse they are managed.
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