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ColorfulRod4567 Followers · 25 FollowingUser Since: 07/2021 Last seen: 11 minutes ago |
ColorfulRod45 manages Jonas Frey Advisory Services
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Fixing balance below 0
By 👻 @ExpressionisticKey50, 11/16/2023 5:53 pm
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Hi ColorfulRod45, thank you for this awesome platform, and sorry to bother you on here.
But I accidentally got my sales balance below 0, and I've been trying to fix it for 2 days straight with no luck. Could you please help out? If there was no interest I wouldn't bother but I don't know how much this can increase (APR changed in a day even).
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Reply from 🥷🏻 @ColorfulRod45 (11/17/2023 3:10 pm)
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Never a bother!
Thanks for the question, usually please contact support for this type of issue.
To help out now the team refunded one of your payouts so you have a positive balance and you can pay out less to stay in the clear.
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By 👻 @ExpressionisticKey50 (11/17/2023 3:13 pm)
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I was worried that there's no way to mitigate the negative balance that I could find. Maybe if is a quick fix, it can help to warn users if they're going to go below 0.
Thank you so much again for the resolution here.