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W Toronto Tripadvisor Reviews
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20 Reviews
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Great stay!
We loved our stay at the W. The room was huge with a convenient sitting area. The luxury bath products were luxurious. The location is excellent with lots of great spots in the area and also the subway underneath. Overall the staff were wonderful. We breezed in around 10:15 pm after sitting in 5 hours of eclipse traffic and kitchens had mostly closed. Tired and stressed, we plunked down at the living room bar and Roche's kindness and chill vibes really made an impression on us. He gave us great recommendations for our stay. We came to toronto with only a lose plan of what to do and between Roche and the concierge walked away with enough recommendations to sustain us through our stay. The skylight lounge was also gorgeous. Definitely more of an upscale vibe but the bartender there was fun too and made up cocktails on the spot for us. Be aware that their self park garage has extremely low ceilings. The valet option was $75 a day so we took the valets suggestion and parked in the surface lot at church and Dundas for much less. The only downside is the paper thin walls. You'll hear your neighbor taking a wiz... and their alarm, and so forth. But def would stay here again.
Be the first to ReplyRoche & Fareba were Incredible!
First time to Toronto and a Canadian friend suggested that I book the W Toronto. WOW. It's not just 'staying at a hotel'--- the W Toronto makes it an entire beautiful experience. I have had great experiences at W's before in the US, but this was above and beyond. The hotel is gorgeous. Sit around the fire in the lobby at night with snow falling just outside the floor-to-ceiling windows, or sit around the swanky bar with bartenders who are incredibly welcoming, diverse, and cool. I booked a standard room and it felt like a piece of art-- highly creative, thoughtfully designed and gorgeous. We hit Skylight, the lounge at the top of the W, twice throughout our trip and even brought new Canadian friends back with us there and they loved it. While the entire staff was great, I want to give a special shoutout (and thank you) to 2 staff members in particular: Roche, one of the lobby bartenders was the first person we met after check-in. Roche was exceptionally kind, undeniably personable, and just made our evenings around the bar an incredible time. Me and my friends looked forward to having drinks there before dinner just because he made it such a warm and friendly environment. Thanks R! And the cleaning attendant on our 11th floor: Fareba. Each day as we would come out of our rooms Fareba would ask us how we slept and see if there was anything she could do to make our stay better. I have literally never had this kind of kindness and attention from any hotel cleaning staff anywhere in the world besides Disney Cruises. Some days she put extra waters in our rooms just because. My coworker who stayed in a room across the hall had the exact same experience with her. Fareba took such pride in her work and it truly made our mornings just a little brighter each time we saw her. Thank you!
Be the first to ReplyA great place to stay in the heart of downtown
I stayed here for 2 nights on business and was quite pleasantly surprised at the experience. The room was incredibly well appointed and meticulously clean. Bed and pillows are super comfortable and the in room dining service was remarkably quick and the food was excellent There is a great coffee bar and market around the corner. A great place to stay and would highly recommend it
Be the first to ReplyThe W Toronto
The hotel and the staff are amazing. The experience begins with the valets who were quick to help and always smiling. The check in was seamless. As for the rooms they were modern and sleek. The hotel is centrally located to downtown with many cute places to grab a meal. There is even an Eataly down block! For us the highlight was dinner at the hotel restaurant on the 9th floor. The executive chef, Michael Hawryluk, created a wonderful and delightfully delicious menu. The setting was upscale casual and comfy and romantic. I would highly recommend having dinner there. Also, Michael came out to see how we were enjoying the meal and it made us feel like we were old friends.
Be the first to ReplyBirthday Weekend Retreat
Booked into the W for a couple nights and reserved two rooms for a birthday weekend in the City. One double queen faced the city and one faced the courtyard. Both rooms were well appointed with enough space for 3-4 people to share the room. the courtyard rooms would be very nice in the summer as it has a "see-and-be-seen" vibe between the lobby pavilion and the surrounding rooms. The city room was on the back side of the hotel so it was quiet and also not super bright in the morning (good for us). The service was spectacular with lovely little touches like a handwritten card welcoming us to the hotel, birthday balloons, chocolates, champagne and cake pops. It helped us feel welcomed and settled in for our stay. All of our interactions with the staff were super courteous and professional from check-in to waiting for our pickup. The building is from the 70s so the ceiling heights in the older sections are are lower than what you'd expect from a new building, but the space well designed with sophisticated touches and they've added new features where they could. One thing I noticed is that the nice light bars in the hallway are being damaged by the cleaning staff's trolleys unfortunately. Not too sure how that's going to hold up for the long hall. We had breakfast at Public School which was very nice, a little expensive, but honestly, this is Toronto so get used to it. All the breakfasts in our group were well executed and service was on point and attentive. On our first day, the main dining room was full so they extended service to us in the coffee house which was above and beyond. One small gripe was the main floor washrooms. The sensors on the sinks weren't working very well and need some repair. These washrooms are shared by the restaurant as well as the public so I can see how they get damaged, but it is a touchpoint that needs to be attended to.
Be the first to ReplyW Hotel - hard to find up front but I'd 100% go back
The room was good. The bed was good. The staff are great. It was clean. It is super close to everything. Starbucks is next door inside a grocery story. I attended the W twice in January. I am Marriott and received a room upgrade both visits, with the first being "bigger" than the second. However, overall the rooms were very similar. I do not see a need to get the "bigger" room for cost. It was a lovely hotel. My issue was finding it. And for Uber eats to find it. There are two "in" doors -- one directly off Bloor and one up a parking ramp. DO THE PARKING RAMP door. It is way easier for suitcases. My first trip I went in the door beside the big "W" on Bloor and landed in the restaurant. I had to drag my suitcase and carry on up the 5 steps. It wasn't a nice welcome. But the "main" doors up the parking ramp had nice doormen to open them and help you along your way. Once you get inside, you follow the "hotel" signs and go to the 6th floor for the lobby - up an elevator. It's not entirely intuitive. But once you do it once, it makes total sense. There was construction nearby but I did not hear it at all. I saw it out the window and expected to hear it, but not a peep. The sound from room to outside was great. No sound. The sound from room to room was questionable. But that may have just been my neighbours with loud music one evening. And they turned it off at a reasonable time. The bathroom is a "shower booth" and a "toilet booth". The shower has a hand held and a rain show head. Good pressure. Good toiletries. The soap by the sink is face cleanser in the pump bottle, not hand soap. Maybe only I need that memo but just in case, heads up. I brought the shower gel out, it was nicer than the bar soap for the sink. Funny little thing happened on my first shower... the toilet gulped until it flushed itself down for no reason. It was odd and made a funny noise enough for me to think someone was in the room (I was alone) and for me to poke my head out and check. I narrow it to toilet and watched it bubble gulping. I was entertained but can't entirely explain it? It worked fine before and after and did not affect the shower. The lights are a techie delight. I am not a techie. You hit a button and the curtains and lights all go together. Multiple times I tried to turn on or change a light and the curtains would open against my will...with me naked. Oi. Its neat. And fun. But also, regular light switches have worked for ages for a reason. Second to the light switches, in my first room / first visit, the curtains worked very well on the switch. The second visit, they did NOT work on the switch. They easily opened and closed with your hand, like a normal person. I actually preferred it. Some people may prefer the power curtains. I guess it used to be another "Marriott" brand hotel and was converted to W recently-ish? It's not listed in Uber etc. And for food deliveries, I had to go downstairs to meet / find the driver. One left my ice cream on a table near the ground level elevators, and I can't say I blame him. Its confusing. You need a key care to access floors 7-11 later at night/ early morning. I didn't seem to need it during the "regular" daytime. I did notice there is not true office space for working. Perhaps that was just the room level I booked. There is a Chesterfield of sorts with a coffee table ish thing. My second room also had a "tv tray" style mobile table that was heavy as a rock and not entirely mobile. My first room had great electrical plug access. My second room was a different ballgame. I could make it work but had my watch by the sink, my phone on a super long cord etc etc. Doable but odd for nowadays. It was such a perfect location. And clean. And lovely. I'd 100% go back. It's in town without being "blue jays/leafs" traffic style downtown. Great food nearby. Great services. Easy access to transport. Safe - I felt very safe to walk after dark , alone, as a female.
Be the first to ReplyGreat hotel but….
This is an upscale hotel in a great location. The staff are fantastic. The rooms an open concept with all that you need and Davines amenities in the bathroom. Nespresso coffee maker. Bed is comfortable and pillows were fantastic. My only complaint is that I was there for three days and not once was my room serviced. The privacy light was off and I was in meetings all day. I don’t really need much but to have the water and the coffee replenished would have been nice. I had to seek out a cleaning lady to get a bit of coffee. Once in the middle of the night I woke up thirsty but was out of luck. Some of my collegues said the hotel went above and beyond however this was not my experience. I would recommend the hotel however if you are the type of person that likes things replenished be aware that you may have to chase it down a bit. I didn’t want to chase them down. By the time I was back in my room I was tired and wanted to recharge before we went to dinner. I wanted to get ready and didn’t want them to be there freshening up linens and replacing items
Be the first to ReplyGreat spot in Toronto
The hotel is just WOW from the moment you step foot on the property. The valets were all so helpful and cheerful. Check in was smooth and the rooms are great. They are very modern and have a great vibe. I want to shout out to Mike from Skylight as he was an amazing server. He recommended dishes, was very knowledgeable and check in on us just the right amount. Thanks Mike. Speaking of Mikes, we were lucky to have met the executive chef who is also a Mike in the elevator. The food he prepared for us was nothing less than spectacular. I know that he kitchen was busy, yet he came out to check on us and it made us feel like we were dining in his actual home. Everything we ate was delicious and had a great twist on traditional middle eastern foods. The truffle labneh...no words! Also, the venue has a very sophisticated design yet comfy and relaxing all at the same time. Sorry we did not have time for the lobster hotdog, but maybe next time. You must try the Skylight Rooftop, it is a 10 out of 10!!!
Be the first to ReplyAffordable Luxury in the Heart of Yorkville
The old Marriott on Bloor has been transformed into the W and I'm here for it. The W brand is upscale/funky vague mid-century modern decor with a vibe. They've added a fab bar/lounge space - the Living Room - on the 6th floor, which is also where you check in - and on the ground floor a cute cafe - Public School. Cheeky names. The only reason we didn't go to the rooftop Skylight was because it was Halloween and the hotel was overrun by costumed party-goers. The rooms are extremely cool - open-concept (so no boxed-in bathroom space but seamless transition from room to couches to shower behind a clever room divider that holds the sink with a kind of floating mirror integrated into the design), gorgeous upscale touches (a full bar set-up with sleek shakers etc), excellent linens, towels. This is (at the moment) affordable luxury in the heart of Yorkville. Highly recommended. Listen - the Caesars were $20 but the bar is gorgeous -
Be the first to ReplyNice Hotel and Nice People!
The W used to be the Yorkville Marriott, but without this prior knowledge I would never have noticed because the transition was absolutely remarkable. Everything was brought up a couple notches and the added W touches definitely made the best of this older building. That being said, the team here definitely was a highlight to me, especially Kurtis and the W Insider team, who went above and beyond for our special occasion. Thank you Kurtis for everything and we'll definitely come back and say hi again!
Be the first to ReplyModern coolness
Design and architecture are amazing. Beautiful rooms. Lots of warmth and details. Very modern but cozy. Plus, the doorman / front door service is amazing! Very genuine and helpful. Had breakfast and dinner. Both were very good and loved the ambiance and music.
Be the first to ReplyWeird "bug spray" body lotion
I just have to remark on something. Petty i know. The body lotion provided has the worst smell ever! It smells like RAID with a dash of pepper. Do not put this on - you will need to immediately shower. I can only imagine someone thought this was very "current and new" but hello, did the rest of the group not think - ICK- this is awful. Time to re-think this Skin Renewl body lotion for your customers and remove from the rooms!
Be the first to ReplyW Toronto is great
Amazing stay. Room tiny but perfect, didn't lack any gadget, shower can lift any body up. Food at the RoofTop is great, Music and vibe upstairs is excellent. Maybe too loud to maintain a proper conversation but anyways you enjoy it. Quite expensive though, prepare the wallet unless you use the Bonvoy points.
Be the first to ReplyGreat location
The W Hotel is ideally located and easily walkable to most everything except the Theatre District. The room was beautiful and high tech. Unfortunately, the heat couldn't be controlled and it was so hot we couldn't sleep either of the two nights we stayed. The front desk staff were very friendly and helpful but, despite reporting the heat situation three times, nothing could be done to lower the heat. Hopefully that problem has been fixed by now. The included breakfast was fabulous and the wait staff very friendly. I have to say I prefer the Marriott, Eaton Centre for more amenities.
Be the first to ReplyW Toronto - Wonderful Experience and Fantastic Service!!
Loved the W Toronto. Fantastic service and such a warm welcome from Kurtis! Yunice at the Front Desk was so friendly and a pleasure to chat with. Our suite was spacious and inviting. Comfy bed, huge shower, black out roll down blinds and one touch lighting was a nice touch! Drinks and tapas at the W Living Room with George helping us ... such a pleasant experience. Breakfast was delish with lattes, bennies and raspberry toast, shout out to Dong. Shopping and dining literally outside the door, what more could one ask for! We will definitely return to the W Toronto, when the weather is warmer. Thank You for a wonderful stay!!
Be the first to ReplyGreat service at the Skylight at the W Toronto
We had a great visit for 5 days at the W in Toronto; very central location to ground transportation and to walk to museums and restaurants. The lobby bar is great. The Skylight restaurant is wonderful. The view is inspiring. Our server Cyril knew the menu well and helped us order an amazing mezza. He was terrific and we recommend asking for him if you are lucky enough that he is working while you are there. The manager Connie made sure we had a great time. We loved it, down to the great dinner wear! Very thoughtfully designed restaurant. Spectacular setting but comfortable and intimate as well.
Be the first to ReplyGreat stay in the heart of downtown Toronto
In the heart of downtown Toronto, wonderful hotel. Loved the experience at the W - we were made to feel very special and welcome by all. Service was top notch, valet parking is available. The hotel smells incredible and looks even better. Only downside is it’s above a subway station, so even on the 7th floor, we could hear the trains running. You get used to it after a while though. Would definitely recommend!
Be the first to ReplyExcellent modern hotel
Excellent location in the heart of downtown Toronto. The design is modern and trendy, the room is spacious, and the customer service is top notch. The only issue I had is with the washroom situation: the toilet and shower are separated from each other, and the sink is in the common room. This leaves minimal privacy. Other than that, my stay was exceptional!
Be the first to ReplyService is lacking. Rooms subpar.
What an unfortunate experience. As a titanium elite member with Marriott I expect more. Anybody should expect more. First, I arrived at the hotel at 545pm. Check in is at 3pm. My room wasn’t ready upon arrival. Then, when I arrived at my room I was greeted with a tray of used glasses and empty bottles of alcohol in front of the door. The room itself (a suite) was extremely dark— and extremely hot. I had to call maintenance twice times over two days to get the AC fixed. They never showed up the first time. These rooms are not at all functional for business travelers. There is no desk- and no outlets near the tables for plugging in a laptop. The furniture, while stylish, is shoddy. Don’t pull the drawers open fully - they might fall out. The restaurant was good - and the elite breakfast credit was generous. However, they processed it incorrectly so I found myself having to have it adjusted after my departure. Finally- the bed was extremely soft and I woke up each morning with a back ache. This hotel is not up to W standard. Staff generally has no idea what’s going on. Will not stay here again.
Be the first to ReplyGreat for families in the heart of Toronto
W Hotels does it again! I love the look, vibe and experience at W properties so was naturally inclined to stay at the first W in Ontario. I highly recommend this hotel for people traveling with families. The front desk staff (Priscilla) along with the whenever/wherever team (Curtis & Angelica), went above and beyond to make the stay memorable for my family. We celebrated a birthday here and they were so kind to give our children treats and make them feel special by giving them a card and decorating our room. Everyone from the valet to security team went out of their way to say hello and seemed genuinely happy to be there. The room was spacious, with comfortable beds and located right in the heart of Yorkville. We can’t wait to come back. In the sea of sameness that are hotels, W Toronto is a clear standout.
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