Wally's Santa Monica Tripadvisor Reviews - Wally's Santa Monica - Buy Reservations
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Latest Reviews On Tripadvisor
12 Reviews
0 Replys |
Do not purchase wines online. Horrible experience
If you want to buy a wine on Wally's website, Good luck! I wanted to buy 2 bottles of wine they showed on their website. Unfortunately and inexplicably, their system did not let me complete the transaction. The following day I called customer service. They transferred me twice until I was able to talk to Melinda, a new hire without experience. She was navigating through their system while talking with me. She said would call me back because she needed to confirm the wines were available. 4 hours later she called me back and told me that only 1 of the the wines I wanted to purchase was available. She indicated the system was not updated but she had verified the other one was available. After 35 minutes on hold waiting her to process the transaction, she came back to me twice to ask my credit number, then I spoke to Marissa, who said the transaction was completed and that per my request, the wine would be transferred to their Beverly Hills location to be picked up. They charged my credit card. Today, I received a call from Melinda indicating that the wine "was not available" that they would refund my credit card. She indicated there was a miscommunication with the Beverly Hills store. This is the worst experience I have ever had. I purchase wines all over the country, form different retailers online and in person and so far the experience with Wallys customer service was horrendous. I spent so much time to try to buy a couple of bottles of wine. Do not buy from them. There are many retailers that will really care about their customers.
Be the first to ReplyFabulous
Loved the whole experience. Food was marvelous and the wine was wonderful. Service great and the actual inside of this property has such a great ambience. Was recommended by the hotel concierge, would highly recommend myself.
Be the first to ReplyThe ultimate wine deli experience in santa monica.
Found by accident - not TripAdvisor.! On a side street in santa monica the most amazing collection of wines and spirits displayed excitingly as a restaurant backdrop. Coupled with an extraordinary deli for charcuterie and international cheeses. Even better there are street tables in the sun and shade where the deli and more- try the endive and apple salad - are available creatively presented. The staff is excellent and knowledgeable. Warm welcome from marcelous and at a very busy time excellent service from Jeffrey. 3 lunches there and food for the plane. Would love to duplicate in London!!
Be the first to ReplyNot to miss
Great for lunch with excellent wine selections. Wonderful atmosphere surrounded by the bottles of win. Excellent service.
Be the first to ReplyA pleasant surprise
The evening was lots of fun.
Our Food was delicious, great champagne and excellent
Service! We will come back on out next visit to
Los Angeles!
Sub-par service overshadows fantastic wine list.
Weโve been to the Wallyโs in Beverly Hills many times and recently visited the Santa Monica location for the first time.
PROS:
Great wine selection. ( But some wines are mediocre.)
Good food.
Outdoor seating available
Indoor space is better than outdoor space.
CONS:
- Service was terrible from the get-go. We should have run for the hills from the start, but we trusted the Wallyโs name from our many good experiences at the BH location.
- The hostess (a young, thin girl with long blonde hair in a pink suit jacket) asked if we were eating dinner. I said we would be ordering a lot of wine & some food & requested an outdoor table. (There were 3 open.) She said they ask because itโs a busy night, so they donโt want people who just want to drink worn. She said it would be 5 minutes. Not a big deal. We stood by waiting. 12 minutes she finally seated us at a table that had been open since the time we walked in. Not sure what the wait was about because she literally did nothing during that time other than stand at the hostess stand, make small talk with me, and tell another party that it would be a 15 min wait for an outdoor table.
- The service at our table was not better. Our server was very friendly and likable. It started out well, but the service went downhill fast. It took 20 mins from the times from the time we ordered for a cheese plate to arrive. We ordered a starter and main courses. The main courses arrived before our our starter.
- We enjoyed our first round of wine (ordering wines we knew). We asked for recommendations for our next round because we wanted to explore new wines. We followed our serverโs recommendation, ordering 2 additional glasses of wine at close to $50/glass. One was solid; the other was quite mediocre.
- Outdoor seating is on the sidewalk, so a lot of foot traffic walking by your table if itโs a weekend.
- $300 bill for an overall underwhelming experience. Ironically, we likely would have ordered more wine but for our frustration with the sub-par service. We surmise that the staff may not be motivated to work because they know theyโll get great tips because of the expensive price of wine and food here. Unhappy patrons tipping 15% still puts them ahead of making 20% tips at a less expensive restaurant.
Beware before going in!
Beware before going in! I never write bad reviews but this one had to do it! I came in to have a drink and later we decided to have dinner there, the food was OK ( wouldโve gone somewhere else) I payed with a credit card, and the next 2 days I am still getting charges from this place! I got 14 different charges of the same amount!! A total of 2550 USD!! That is crazy for an OK dinner! Still waiting to see if the restaurant takes the blame and gives my money back!
Be the first to ReplyA bad take out / delivery order!
12/31/20 Yesterday, I ordered the special truffle dinner for an early bird New Years dinner for my husband and myself.
I asked for a 5:30 pm delivery time, a few minutes later I received a text saying my order would arrive in 45 minutes. This would make my new delivery time 5 hours earlier than I requested.
I quickly called the delivery and store numbers that were listed. In both cases and after many messages and tries, I got through. I was told by the woman that answered the phone at Wally's Santa Monica, that my dinner was already being prepared and that the porter house steak I ordered was the one and only steak Wallys had. She was not very nice and not at all accommodating. I asked if I could order an extra baguette to go with the expensive caviar I originally ordered. Wally's Santa Monica rep. said no and I would have to place another order! And she said this should teach me and I should learn something from ordering online. Long story short the food arrived COLD and I was not was not the best. I would not have taken the time to write this if she just said sorry, I'll throw in the baguette for free!
Fantastic restaurant
Wow, what a great spot two blocks off the beach and PCH. First of all, the food here is amazing, great service as well. It's a little expensive, but considering the ambiance, the service, and the location, as well as the amazing food, it's all totally worth it. It's a great spot for a date or a special occasion. Everything we ate was really good. It's right across the street from the Fairmont Miramar, so it's within walking distance to nice shops and the beach. But we will definitely be back when we are in Santa Monica. They do all wear masks and they have decent social distancing here with plexiglass between some of the tables. So I believe they are doing as much as they can to keep people safe.
Be the first to ReplyLunch
We headed over here after our hotel room had not been serviced. Great service from Tim. Good food and excellently wine and Bellinis. We will for sure visit next time we are in Santa Monica.
Be the first to ReplySafe and Incredible Service
Incredible service. Great safety protocols when it comes to limiting the spread of the virus. Great job!!
Be the first to ReplyVERY NICE SPOT
Very nice place to have lunch or a bottle of wine. Mix of DELIwith High End wine shop. Over 50 Champagnes and all manner of GREAT wines. Stopped here for a drink while waiting for our reservation at another restaurant in the area. A must see and try. Will go back again.
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