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13 Reviews
0 Replys |
Beautiful place seriously bad food, Ridiculous prices for what it was
I’ve been to the Bel-Air hotel, to Wolfgang Puck‘s restaurant on my birthday several times over the last few years. It’s not good enough to offer beautiful surroundings and combine them with low standard food and extortionate prices. I have had so much better there. The food was mediocre at best, and the crowning moment was the dried out piece of king salmon. A great chef is no longer a great chef if he takes his eye off the kitchen and spends too much time launching new restaurants. We will not be back
Be the first to ReplyUnbelievable Bel-Air
Ambience, cuisine, the whole experience . All the food was spot on, but try the pretzel bread and ‘hands in cookie jar’ dessert. Just epic - if you can go - just go!
Be the first to ReplyAlcove Booth Seating Denied
When checking in for dinner to celebrate my wedding anniversary, I was told by the hostess that the alcove booths were not available because they were all reserved. I pointed out that we were celebrating a special occasion, as indicated on the reservation. The hostess responded that “everyone is celebrating a special occasion.”
So, my wife and I had dinner for 1.5 hours while two of the semi-private booths were completely empty. When leaving, I asked how to reserve one. I was then told seating was on a first come first served basis so even if I reserved one, they wouldn’t guarantee that it would be available when I arrived.
Although the food was excellent and the waiter very attentive, this was an extremely disappointing experience and a waste os $500.
Disappointed beyond belief
Went there for a very expensive New Years eve dinner….. we sat for a good 30 mins and were just served champagne and bread rolls. 9 bread rolls for 10 people…. Are we in a 3rd rate restaurant???
After 30 minutes the appetizer arrived… tasteless sashimi… then half a baked potato with a tea spoon of caviar, ravioli, a 1oz piece of halibut, followed by a piece of steak that was rare and cold…. It was sent back to the kitchen and then presented overcooked and dry.
I told the waitress that I did not eat meat and she proceeded to tell me off for not having told her that earlier when she asked the guests at the other end of the table… a decent waiter asks each guests individually and does not expect the patron to Yell across the table.
Then the waitress started arguing with me that I just ate meat… “what meat?” I asked her….
“Halibut “ she responded…. “Ah… that’s fish” I said “it’s the meat if a fish” she snapped back…
at this point I was beyond ticked off and would have left the table but did not want to make a scene…. This waitress was either a genuine moron or was really trying to get on my last nerve. My final answer to her idiotic comment was “ I am talking about a cow… I don’t eat the meat of a COW!!!”
The hi light of the whole meal was the dessert
Mango sorbet, a quarter sized serving of fudge and gnache.
There was a live jazz band also ….but unfortunately the speakers were so ridiculously loud no one could hold a conversation. Music at a meal should be background noise…. Not drowning out any chance of communication.
On the whole the dinner was a very expensive fiasco and Puck should be ashamed of to have his name associated with such unrefined and plain awful Food and rude and disrespectful service.
Christmas Lunch - Beyond disappointing
The worst Christmas lunch/experience to date. For $290 (with tip) per person the food was average at best and the setting/atmosphere so disappointing. Insanely overpriced for what was delivered. The tables lacked any special Christmas decor or festive feel. For the price, one would expect a touch of class at each seetting - possibly a small box of chocolates with "Merry Christmas" written on them or a chocolate ornament. This could have been any lunch at the Bel Air Hotel, except I've always loved going their for lunch or dinner in the past. Will not return again for Christmas!
Be the first to ReplyElegance and Grace
My wife and I have had many meals at Wolfgang Puck at Hotel Bel-Air, the service is outstanding and the food and drinks are exquisite. Over the years we have got to know many of you, Beatrice, Juan, Daniel (Left), Page, Liz and recently Alexa. We have also had several special gatherings, the most memorable was my oldest daughters 1st Birthday party and yesterday 10, September had a very intimate birthday party for both our oldest and youngest daughter.
The restaurant front desk staff (Beatrice/Page, Alexa and Liz) did not let us down, it was also a treat to meet Alexa for the first time. Our daughters fell in like with her immediately! We were sat immediately at a nice quiet gazebo-like table which was exactly what I'd asked for. Juan, our favorite waiter, greeted us. He's known us since our oldest daughters 1st Birthday party, stil citing it was so memorable! Juan took great care of us all the way through and even joined us in singing Happy Birthday to our daughters. The food was exceptional, everyone is so friendly and at the end when we took the girls to the grass to stretch and play, Alexa came and complemented how polite our girls were, that they touched her hearty asking Alexa what her name was and even shared that a few patrons had complemented our daughters too. She then provided a really special surprise for each, Bel-Air bears!!!!!
Wolfgang Puck at Hotel Bel-Air doesn't disappoint, it's quiet, it's private, the service unparalleled to any other establishment, and the people go well out of their way to please their customers.
average food, dreadful service
Having dined here before and had a great experience overall, I was frankly appalled at our experience on July 18th. I mostly rave on Tripadvisor wanting to share good experiences with other travelers and remind locations if something could be better as I'm sure they'd want to know. We chose to come early evening as all of us had early commitments the next day. The restaurant was empty apart from one dark table under cover that they placed my husband and friend next to, until I arrived and requested an alternative. Had I wanted us to sit in the dark at 5.15pm I wouldn't have selected a place with an outdoor patio. The ambience seemed dingier and characterless compared to the lovely bright ambience the previous time when it was also later. Service was incredibly slow and our waiter seemed disinterested and it was like pulling teeth to get a word and menu out of him. Cocktails were below average - maybe a lychee martini comes in many forms and this was just a bland one, so will let that go. Menu was fairly limited - we started with some delicious tortilla soup that wasn't on the menu - a discovery from our last visit and it was great, so worth trying again given the limited choices available. My husband and friend had halibut which they both felt was adequate but the dish and presentation pretty bland overall, I tried the special fried chicken dinner at $89 which was ok although the chicken batter seemed too dark - maybe it was slightly burnt or that's the way it comes. There were some tasty side dishes with the fried chicken and certainly too much for one - I tried it for fun. Our other guest enjoyed a pasta dish and she was happy. My chicken dinner was supposed to some with dessert, but the waiter brought dessert menus rather than reminding me that this was the case. As it was my husband's birthday, we ordered a dessert despite not needing one. It was fine, a heavy pancake dish with some fruit, suitable for sharing. After this, the waiter brought my husband something that looked like petit fours and said that was a birthday treat and then came back and said 'oh I forgot this, this is your dessert included with your chicken'. First of all, that 'included dessert' should have been brought to us first and I just happened to find the bill for the meal, which included an $8 charge for the birthday dessert, which I found bizarre. We waited forever for our bill, having been there almost 4 hours, that's how slow this experience was, so I went to ask the hostess for the bill myself. This was going to be a special occasion and so I didn't expect this to be inexpensive. The bill was around over $550, for 4 and stupidly I added an undeserved 20%. Dining in the bar is basically far better - we've done this a number of times over the years but basically with lower expectations you have less disappointment, I guess. Should anyone from the hotel respond to this review I would be happy to share it with them in more detail because a hotel of this standard needs to do better. The only two staff that were remotely engaged or pleasant were the sommelier and a bus person who brought a course to the table. As a post script, let me say that on arrival at the hotel our extremely experienced driver was given a dressing down by a valet attendant, Landon. He directed the driver to moved forward, which he did, and then ran around yelling at him him (first through the window where I was sitting), because he had moved too far forward for his liking. He then told off the driver while he was letting our guests out -I waited behind for a moment to see what would transpire to hear Landon telling the driver not to move when we got out because he needed to speak to him. I exited the car to see Landon rushing back to our car to tell off our driver before he drove away. Another driver who may have been blocked by our driver, said not to give it a second thought. This was a horrible way to start our experience for the evening. I reported this to someone in reception, who probably didn't do a thing. Whenever we have arrived at the hotel our supercar, even just to use the bathroom, the reception was wholly different. Bel Air, you may have plenty of clientele, but you need to up your game, starting at the driveway.
Be the first to ReplyWe love this place!
The first time I visited Wolfgang Puck at Hotel Bel-Air, I dined alone, but I was made to feel so comfortable that when I returned to the LA area recently with friends, I could hardly wait to take them there. I'm so glad I did! Every employee we encountered was warm and friendly. We had a reservation and were shown to our table immediately upon arrival. The restaurant is lovely and serene, and we had a perfect booth. There was live music that helped create a peaceful setting. Everything about our visit was absolutely perfect. We enjoyed the crudité, some tacos, and some salads...and finished with warm cookies. Special recognition to FRANCESCA, who was the most delightfully sweet server. We can hardly wait to return later in the year!
Be the first to ReplyDon't Bother!
Wolfgang! Hurry up and get over there! If I were you I would not want my name on this restaurant. We went for a special birthday dinner. Staff could not be more cold and unaccommodating. Menu was overly fancy for what it was--the food was ridiculously bad and overpriced. Main courses came out cold, the steak that two of us thought we could share (given the price) was the size of a tiny filet mignon.
All in we spent over $800 for 6 people -- we ordered no appetizers, no bottles of expensive wine (only 3 of us had second cocktails). Had to beg and plead for the "special dessert" they said they would bring with a candle on it for our birthday guest (waiter forgot, even after a reminder).
If highway robbery is your thing, have fun. We'll go elsewhere.
Can you say disappointed?
Food: over cooked pork chop; Yukon gold potatoes, tasteless, puréed, served in a soufflé cup; bread basket terribly overpriced. Overall the food lacks creativity. Would never go back.
Service: overwhelmed by wait staff, wanted to order a drink, asked waiter if we could order with him he said no he would get someone else. Told waiter we were disappointed with quality of food, he said “I asked you before and you didn’t say anything.” Service staff continued to walk behind me, our corner table ended up being a through fare for wait staff and the kitchen. The wait staff were dressed in gray jeans & mostly black shirts, not business casual. Overall the experience felt very rushed, we received entree’s immediately after receiving the appetizer.
Over priced food and terrible service.
Perfect
Everything about this restaurant, from the setting to the service to the food, was outstanding. While not cheap, the prices are not outrageous for what you get.
Will certainly go back. Highly recommended.
Beautiful setting and outstanding service
I had the pleasure of dining at Wolfgang Puck at Hotel Bel-Air for the first time a few days ago. I've been to the area many times, and while I've always wanted to dine at WP at Hotel Bel-Air, I never had before, but I made a point of doing so on this particular trip. I was so glad I did! My friends had already left town, so I was dining alone. I made a reservation and showed up on time...was pleasantly greeted at the hostess stand when I arrived. They showed me to a lovely large booth, and I was thrilled to have such comfortable seating. But here's the great part: the wait staff was very friendly and helpful. Since I had never dined there, I consulted with the waiter about something light for lunch, and he recommended the Japanese BBQ Salmon Salad, something I likely wouldn't have ordered without the suggestion. I was so glad I listened, because when it arrived, it was beautiful and delicious...absolutely perfect! I see several reviews complaining about the pricing, but I knew it wasn't going to be an inexpensive meal, because it was at the very luxurious Hotel Bel Air. It was worth every penny. The service was excellent, and a young lady named Francesca went out of her way to make sure I was happy and comfortable. It was a fabulous experience in a beautifully serene setting! I can hardly wait to return with my family in November! I highly recommend this experience!
Be the first to ReplyClassy hotel restaurant
Classy hotel restaurant that’s currently offering outdoor dining service in covid. The staff is very diligent in ensuring everyone is wearing masks and there’s a ton of hand sanitizer. Came here for a small work dinner and it’s a good spot to have an intimate meal or to do some business. You may spot a few celebs since the hotel is a bit out of the way, and offers a good amount of privacy (we saw James Corden).
The food was fresh and high quality. The complimentary bread was warm and I would recommend partaking in the seafood. The Santa Barbara uni was a standout and I liked the salsa that accompanied it. The oysters were also super fresh, and the prawns were standard.
For the main course, I did split the wiener schnitzel (which is apparently a Wolfgang Puck classic) along with the summer truffle pasta that had handmade tagliatelle. The pasta was delicious and creamy, but the wiener schnitzel seemed like any other schnitzel (the only difference being that it’s made with veal). The sides included arugula, cherry tomatoes, potatoes, and some thinly sliced cucumber in a yogurt dill sauce that I liked. For dessert, the hazelnut chocolate bar is small so get a coupe to share. The creme fraiche gelato was delightful and the dessert itself reminds me of a Ferrero Roche with a light chocolate mousse inside.
They have a fully stocked bar and they have some pretty good mocktail options. Service is prompt and professional. If you’re getting dropped off at the hotel entrance, just go straight down the hallway and up the stairs then turn right. Bathrooms are right next to the courtyard on the left hand side (the lighting in the ladies room is quite nice). Overall, it’s a good spot to feel like you’re leaving LA and indulging in a quiet meal.