Lost a local customer for life! - Zarrella's Italian & Wood Fired Pizza Cape Canaveral - Buy Reservations
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🤢 2/5 - Lost a local customer for life!
By 👻 @CocoaBeachFoodEE, 01/27/2022 3:00 am
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The place was packed. I was told it would be 15-20 minutes for our table. Then said we’d sit at the kitchen bar. They soon prepped the bar, then gave it to another group who was ahead of us, but did not request the bar! Ok, no biggie. Jen, the manager, who took our seating, was a bit rude, as we further waited and then was seated 45 minutes later. Still, just assumed it was because they were packed.
Service was ok, and we ordered drinks that were not served correctly. The margarita was a sugar bomb, so we returned it and swapped it for what I was drinking, a pour of Reposado tequila, on the rocks. The food was not as good as I’ve had in the past, by far. But it was packed. The pizza was awesome! Yay! Then the bill comes, and the margarita was still on the bill which was noticed by our server. Good spot!
In 10 minutes she returns, saying her manager, Jen, would not remove it. Jen is in the wrong business, very rude, never smiled, talks too loud at times, and she never came to our table regarding the issue. Customer lost for life over a half price margarita.
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