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Zuma New York Tripadvisor Reviews
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30 Reviews
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Zuma - Excellent and expensive as always
My wife and I went here during the day for lunch and spent over $300 for lunch however you don't mid as long as the service, atmosphere and food are worth it. We have previously eaten at the Zuma restaurants in London and Bangkok so knew what we were going to get - expensive meal but good experience. The food was lovely, wine chilled and served perfectly and the hostess and waitress were both friendly. Zuma is expensive but most of the diners in there when we went were spending company money on business lunches so it is ideally set up for relieving people of 'soft money'. I didn't mind paying for the meal though as it was a nice experience, much better than the likes of Scarpetta in Mid Town which is all style over substance, Zuma has the food and service to match the the fancy decor.
Be the first to ReplyAsian food at its finest
Absolutely fabulous! Amazing tasting menu where we got to try all sorts of dishes from the menu. Standouts were yellow fin tuna sashimi, lobster, and the wagyu beef. Desserts were also special with a banana cake to die for! Staff and surroundings were great too. Would definitely revisit and recommend
Be the first to ReplyZuma style food
Ambience was too good food is that u praise as much u can and it is short for them Nice Decor and taste of good is a class splly cod fish and baby chicken
Be the first to ReplyAtrocious Service (Everything WRONG with the service industry today)
I want to tell you why we will NEVER return to this god-forsaken place. Beyond the fact that the food is, at best, mediocre compared to Japanese restaurants with a similar price range, such as Nobu, they were the epitome of everything that is going wrong in the service and hospitality industry. I walked in wearing a beautiful embroidered Kaftan cape, and the "bouncer" followed me inside and asked me to take it off and give it to coat check because he considered it a "hoodie," and they have "a tightly enforced dress code." Fair. I'm not expecting him to grasp what a Kaftan is; otherwise, he would probably not be working in that position. BUT HERE'S WHAT TRULY TRIGGERED ME...If an establishment wants to enforce its rules, that's fair. HOWEVER, regulations must be enforced UNIFORMLY and not selectively. Two gentlemen were not adhering to the dress code; one was donning a beanie, and the other a baseball cap. Naturally, I pointed these out to the manager and asked her whether they would be asked to remove their hats, to which she responded, "No, we are not allowed to ask them to remove their hats." "Okay, what's the reason?" I asked. And her feeble response was, "I am not allowed to get into the details, but thank you for understanding." Seriously? I don't deserve an explanation at least. How ludicrous, and the audacity for her to tell me, "Thanks for understanding." No, I refused to "UNDERSTAND" but let it go because I was a little more civilized and did not want to make a big scene when the right thing to do was to apologize and allow me to wear my original outfit. Get off your moral high horse because the discriminatory enforcement of dress code policies is not a great look for you and your business.
Be the first to ReplyGreat spot
I really enjoyed my dinner here Service at start was poor - we were made wait 20 minutes for our table Atmosphere was great, we went on a Tuesday and place was very buzzy. Food was very expensive but also worth it Would recommend trying it out Desert amazing !!
Be the first to ReplyNice in NY
We booked late and there were not too many people . The food Zuma expectation. I Would not recommend the black cod … for me it had a very strong smell. Same with the salmon tartare. For The rest was really good. Location ok . For Zuma around the world I already visited honestly In NY I expected better …
Be the first to ReplySUPER RESTAURANT, SUPER TEAM
A special atmosphere with very good service and excellent food cooked by a team led by a professional Chef. I recommend this restaurant
Be the first to ReplyExtremely disappointing staff
Not a welcoming staff. Very rude security. Waitresses are not pleasant and welcoming. Food quality is not as good as other Zuma (Dubai, Abu Dhabi, Miami, Doha, Roma and Turkey) Management do not give the right attention on Cisneros complaints.
Be the first to ReplyWorst restaurant in NY
The worst restaurant I’ve eaten in. Upon arrival our booking was messed up. Instead of an apology we received the worst attitude from the lady on the front desk. I believe her name was Elise or Lisa (dark hair, terrible attitude and looked utterly miserable to be doing her job.) Finally we were provided with a table. Food was not up to Zuma standard, tasteless and bland. My meal was served, 45 minutes after I had finished my partners meal was served. We have always eaten in a Zuma manly in Mykonos or Miami - NY Zuma is an utter disgrace. We wouldn’t return to a Zuma in any city after the service we received in NY.
Be the first to ReplyRUDE AND OBNOXIOUS STAFF
This was by far THE WORST dining experience I’ve ever had. My partner and I got there 15 mins before our reservation (@ 5:30pm). We were suggested to wait at the bar upstairs and have a drink while they were still in the opening phase. We get to the bar and there’s nowhere to sit, no stools. So we basically had to stand ordering our drinks. We made it clear that one of us had back problems and that we need to sit till our table was going to be available. They eventually pointed a couch by the staircase and we sat there. Then it’s 5:35, we asked a host if we could be seated and she told us to go back downstairs and someone would have taken care of us. We went and the same woman (SANDRA) who checked us in at the very beginning, just walked in front of us a couple of times bringing other customers to their tables. So we wait. Then after a while I asked her if we could be seated and she’s telling me that I can’t be seated cause I’m wearing a hoodie ($600 designer hoodie!). She tells me to tuck it in, which I did even without really understanding why cause other customers already sitting have hats on, one had a sky jacket with the hoodie. Then we waited at least 10 minutes and someone else comes over bragging, not in a polite way, about their policy of no hoodies. Eventually they took us to our table and we ordered our meal shortly afterwards, at least 6-7 courses + drinks. As soon as the appetizers are getting served, I realized I needed to wash my hands and I headed to the restrooms. An obnoxious and very rude woman (NOOR TEETER) stops me saying I cannot wear the hoodie, even if tucked in. I explained that I already had the conversation with Sandra about tucking it in but I wasn’t told to either check it in or put my coat on. At that point she now orders me to either check it in or wear my coat at the table or otherwise I had to leave. She was really nasty also to my partner who tried to have a decent conversation with her. They still charged us, outrageous. I will further escalate to their corporate both in the UK and USA, we were treated so badly and nobody in their staff tried to make it right to us on giving us an enjoyable experience. I already complained to OpenTable cause they cancelled my reservation the second I walked out so that I couldn’t leave a bad review. OpenTable reinstalled it in my history and I was eventually able to review. I wish I could leave a no star or negative star.
Be the first to ReplyScam - do not put your card details with the New york branch
I am a big fan of zuma, I have been to them all around the world. However after having a meal in NYC for NYE, i paid my bill and as anyone would expect that would be the end (despite the food poisoning, this cant be proven to be them so ill leave that aside). The next day after my visit, i got an email saying i had a charge of 208 usd. No reasoning or further detail. I called up on 1st jan 23, they said they didnt know and would come back to me. I have been told the same thing everyday for 5 days, not a single member of the New york team know why i have been charged.
Be the first to ReplyGreat Food and atmosphere
When we arrived the waitress placed as to a table next to the Bar which we requested to change to have more privacy ! Our wish was immediately full filled and we got a nice table. Quality of food was outstanding same what we know from Dubai! Unfortunately our main course came I different Time and my wife finished her fish and my Steak medium-rare was not even at my place, but my side dishes was delivered together with the fish of my wife and excuse was that the steak are cooked in different kitchen! Overall dinner was very good
Be the first to ReplyVery good, food, service and cocktails
Lovely experience, staff were brilliant, kids friendly which we found hard to find in New York. Food was very good service top class. Pricey but worth it.
Be the first to ReplyDon’t go
The front desk are so rude! The service is average, an issue occurred which was very underhand and the Manager, Noora was unhelpful almost verging on arrogant. Protected staff over clients. Be wary. London Zumq is wonderful, sadly New York Zuma feels like a chain with no care, miserable staff and a unpleasant undertone. AVOID AT ALL COSTS
Be the first to ReplyAvoid
Awful. Rude greeting, ambiguous staff. Bad experience. Very unpleasant Issue occurred. Theft from staff and management backed staff. Very unpleasant scene. Avoid.
Be the first to ReplyDefinitely no
They need lessons on customer care. Dinner was low quality. The worst sushi in my life. Recommend many other restaurants in Nyc.
Be the first to ReplySignature menu terrible, poor service
We were three and ordered a lunch item- omakase meshi which is most expensive and appears to be a signature menu, but it was terrible. First, we received one small container of boiled spinach appetizer for all three of us to share, together with one bowl of fried something also for all of us to share. Particularly, only one container of the spinach appetizer was very small, and I believe they should give this kind of thing to each of us. And, it would be more sanitary and confortable if they divide a bowl of fried things before serving. Then, we received a plate of Sushi for each of us, with which only two bowls of miso soup arrived. It was not until after we asked the servers that we got a third miso soup. Afterwards, we received two pieces of beef steak for three of us to share. When we asked the servers whether there should be three of them, we were told that they would serve one stake if it is for two people, and two for four people, therefore this time as it was three of us, they gave two pieces to three of us. I don’t understand how they could justify such lack of discipline in determining the amount of food they are providing. As it was not a large piece of steak, they should just give ONE PIECE for each customer. And then, with all of the above, lunch omakase for 80 USD per person is the most expensive food menu for lunch hours at their restaurant! Despite this experience, we visited this restaurant, but the reception service was terrible. I reserved a table at 1300. But when I showed up at 1300, I was kept waiting for ten minutes, then I was told there was only a counter available although I had booked a table. The reception kept insisting on giving me a counter until I told them that i had had issues with the service with their restaurant before, and I would have to report this problem to their management. Finally they gave me a small table at the corner, not a confortable table i had been given before, and in total I had to wait for 15 minutes in total.
Be the first to ReplyNot worthy!
As this was our first time in NYC, we wanted the best, so we decided to spend our NYE at Zuma and go for the so called Zuma Experience! The disappointment starts at the front door. We had a reservation at 22:00 and were seated at 22:30 even though I had told them many times that I was pregnant and needed to seat. Moving on, the food was a disappointment as well. We had a menu of 11 courses with the first one starting at 11:05! The portions for two people were as if for one! Half lobster for two people, one tiny slice of rib eye for two, etc (I ll attach the photos). Service as well was a disaster. I had informed I don’t drink wine as I was pregnant, but they would insist on adding wine to my glass. We were served a welcome glass of champagne on a wine glass and as a result, the waiter would add wine at our glass of champagne as well. I ordered a well done rib eye and they brought me a medium rare one! When I mentioned them that, they wanted to take it back and cook the same one, with the seasoning, more! I of course denied, and as a result, I never tried the rib eye! As for the show, nothing special. A 15’ music and fire at 11:50 till 12:05 and that’s it. At 12:10 they would bring you the check and lights would be on. Of course people around us were complaining as we had paid almost $400 per person for less than two hours of NYE dinning experience. A complete waste of money, time and everything! Overall we spent $800 for two people to dine in a rush and miss any other great experience we could have had.
Be the first to ReplyMy impression
we went for lunch and ordered the omakase menu! @usd 80 per person!! we expected to eat special sushi, however, they served cucumber uramaki with avocado, spicy salmon, 3 pieces of nigiri and a starter served a white fish carpaccio!! then they served roasted corn, a piece of roast beef, chef's rice, fried calamari!! sorry to go to the restaurant like zuma, pay 80 dollars of omakase not to serve anything different... we thought the chef would prepare some different sushi!! It was very disappointing, and I don't recommend it!! the only thing that saved it was the dessert that really made an impact!! otherwise nothing impressive!!
Be the first to ReplyAwful
Absolutely terrible! The food was over cooked and cold and the manger was super aggressive and tried to blame us. She needs to be fired for her pathetic excuse for. Customer service. I’ll never go back here and suggest you try Nobu nstead!
Be the first to ReplyDO NOT BOOK A CORPORATE EVENT HERE
Kelly, How dare you allow what happened tonight at Zuma NYC (April 5, 2022). You NEVER showed up to any of our meetings over the last 6 months (and we had 3 of them), and for your GM (Teddie) to be so obnoxiously rude to me and my client tonight was the worst I have ever experienced in my 30+ years of managing customer VIP dinners. I have documented everything (and will put it together in a PDF for your management to review) of all our conversations and email APPROVALS from Zuma NYC for our branding at our private event tonight. I will be taking this to the highest level within the Azumi Group and I will personally speak with Chef Becker, Arjun Waney & Sven Koch about our HORRIFIC experience. Also note, I have asked our vendor to pull together all the costs we incurred for our beautiful branding for our event tonight to then have "Marcus" brutally rip it off the doors and purposely not listening to our vendor (who was on speaker phone explaining who approved it from Zuma). Our vendor even came out on a separate trip from Utah (with your permission) to take the measurements so we would have the EXACT dimensions of the branding (that as Marcus was ripping it off the door and wouldn’t even listen to the vendor who I had on the phone as he continued to rip off our branding as if we didn’t even exist as we were talking to him). Kelly, this is your fault, as it is obvious all our communications, we had with you over the last 6 months wasn’t shared with your team and you put me and my client in a very compromising position. Kelly, you embarrassed me (a professional for over 30 years) as well as my client for this very important Customer and Prospect dinner. Mr. Becker, Mr. Wanry & Mr. Koch, I know that this is not the Azumi Group way of doing business. I wished I would have recorded what happened, you would be SHOCKED and EMBARRASED as well for your entire organization. Please have your assistants reach out to me so I can set up a call with myself and my client to walk you through what happened tonight.
Be the first to ReplyZuma never disappoints
Zuma never disappoints! My husband and I have been to Zuma in London, Istanbul, Dubai and this time it was in our hood in New York! We live so close, but never ended up going there somehow. The food and service were amazing! We ordered dumplings, soft shell crab, tenderloin steak, mushroom rice, tofu salad, and beef skewers…..and we ate them all!! Drinks were good too, though we stuck to whiskey and Prosecco. So, can’t comment much on the cocktails. The music, am romance and professionalism of the staff was high standard. They also have great space for private events. I would go there again!
Be the first to ReplyExcellent Japanese Food
This is a terrific Japanese restaurant in Midtown. I am not a fan of Japanese food, and yet I thought this was really good. The food and service were excellent, and the setting is quite nice.
Be the first to ReplyA huge disappointment!
I am a huge Zuma fan. In my opinion the best Zuma Restaurant is in Dubai. It was my first visit in New York. Nice setting. But the food was really average to bad. The squid tasted like paper, the meat and the black cod was burnt….They changed the black cod, the second one was better but still slightly burnt. No Zuma experience at all! The waiter was very sorry and invited us to some deserts. These werde really very good, but Zuma is more than desert. Normally. So far I can‘t recomend Zuma New York at all. Really disapointing!
Be the first to ReplyBest Chef in Manhattan
Best Restaurant in NEW YORK !!!
Daniel No ist absolut perfect and an Artist !
Food and service outstanding !!!!!!
Cocktails amazing
Will come again !!
Thank you for the perfect evening
The restaurant atmosphere is very nice and attractive