I love Katz and have been a loyal customer for years. - A Taste of Katz's - Buy Reservations
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🤢 2/5 - I love Katz and have been a loyal customer for years.
By 👻 @Nicole E., 06/19/2022 3:00 am
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But today, I had the worst experience. The staff is AWFUL. Rude, unfriendly and they deliver the opposite of customer service. After waiting for my meal for about 15 minutes, I walked up to the counter and ask if I had missed my number being called... instead of a response, the man behind the counter just pointed to the pickup area. Again I ask, "Have I missed my number? Number 44?" At this point a woman behind the counter just hands me my bag. I then stupidly say "Thank you", again no response. I've worked in the service industry for years and I seriously don't understand how Katz can afford to have a team like this. Lastly, while eating my order, the woman at the neighboring table had the same experience. I really hope management sees this post and addresses these issues. Your team is going to have negative impact on your business, if they haven't already.
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