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Belvedere Restaurant Ravello Reviews from The Last Year
Poor service
Service was terrible and most of the waiters were rude. We arrived an hour early and then waited 45 minutes to be seated after our time of the reservation. Food was good but not to the standards we expected. Was definitely dissapointed.
Huge disappointment. Not what you'd expect from the Belmond
This was our final dinner on an 8-day trip on the Amalfi coast, and though it was the one we were most anticipating, it ended up being the most disappointing. The evening started out pleasantly. We had cocktails in the gorgeous Caruso Bar before walking to dinner at Ristorante Belvedere, which was equally gorgeous with stunning views. Problems began with the arrival of our server, Giovanni, whose name will be mentioned continuously in this review. Before a word was spoken, Giovanni made us feel like we were inconveniencing and annoying him by taking photos of the view. He seemed to despise tourists, and though he made sure not to speak inappropriately, his mannerisms were brash, and my wife became afraid of upsetting him (exactly the vibe you're going for during a 5-star dinner, right?). I have to give the restaurant credit for the handful of complimentary bites brought out throughout the meal as they were tasty and appreciated. For our main course, my wife and I both had pasta. We had enjoyed incredible pasta throughout our trip and are partial to the al dente style, but this pasta was completely undercooked. It was crunchy, and you could see the white center of each bite. Frankly, it was inedible. Giovanni scoffed when he came to take our plates away and saw that we had left much of the pasta untouched. At this point, I had decided complaining wouldn't be worth it and was hoping to get through the meal without too much conflict. Giovanni disappeared for the next hour while other servers brought us our limoncello and desserts. Slowly the restaurant emptied out, and by 11:30 pm, we were the only table left, but still there was no sign of Giovanni. I finally stood up and asked another server to bring us the bill. A few minutes later, Giovanni returned with a look of rage and said to me very slowly and without breaking eye contact very near my face, "you asked for the check!" My wife said she was afraid to look at him. As we exited through the hotel balcony, Agata, the guest experience manager, asked us how our evening was, and I informed her that it was an extreme disappointment. She took my information and later apologized via email and offered a small discount on our meal. I appreciated this acknowledgement of our poor experience. Later, I received an email from Angelo, the Director of Food and Beverage, who thanked us for our feedback but then proceeded to defend Giovanni and assure us that "he is a valuable asset of our team." I could have done without this email. Overall, we were extremely disappointed with the experience as it was not what we expected from a hotel like the Belmond. https://www.tripadvisor.com/ShowUserReviews-g194873-d1913667-r913496626-Belvedere_Restaurant-Ravello_Amalfi_Coast_Province_of_Salerno_Campania.html#
Dissapointed
What a disappointment. We came here before ,and really enjoyed it ,but this time it was a disappointment on every level. The waiters couldn’t care less. The food was delivered wrongly! When eventually it came it was ordinary. Add to this the annoying noise from the side bar singer and the night was over for us. Maybe we give them another chance but not on this trip!
Disappointed - this is not what I’ve expected from this hotel.
My dining experience at the restaurant was disappointing. The quality of the food did not match the standards one would expect from a hotel of this caliber. Additionally, the service was inattentive, and the overall taste of the dishes fell short of my expectations. Regrettably, I have decided not to revisit this restaurant in the future.
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Working on your bid?
By 👻 @DemurePain59, 10/01/2021 4:24 pm
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Newbie here. Was just curious what it means when it says that someone is working on your bid?
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Answer from 👻 @EvocativeFold67 (10/02/2021 7:37 pm)
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Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
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Answer from 👻 @DemureKettle15 (05/04/2022 10:50 am)
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When it says working on bid, it means there are people looking to fill it.
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