dinner experience - Bottiglia Cucina & Enoteca Henderson - Buy Reservations
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🤮 1/5 - dinner experience
By 👻 @Yana V, 07/13/2020 3:00 am
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We come to this restaurant as a family for few years, and never had an issue to be honest to report, but this time everything changed in the world, unfortunately even the restaurant approach.
We had a dinner reservation for our family, and for all years that we came there, it was a dining room for the dinner, especially when you have a reservation made few days in advance. When we came for the dinner this June evening, it started with explanation that the restaurant was full, ok, we but had a reservation? or, "we do not take even any walk ins now", why was the explanation? that was fine with us, we had the reservation? Finally the girl took us with our little son to the high table in the bar area in the passage where the people were coming in and out. We told that we wanted our reserved dinner table... The answer was - you didn't specify the table when you made the reservation, we thought you would be happy with any???
We told that we didn't like it, it was not a dinner table, we were with a small child and it was across the bar area?? Answer - they were full and it was what it was, take it or leave. So we had to leave with a very upset feelings as we didn't plan to cook the Sunday dinner at home that day, but could not sit in the hallway across the bar with the son. Unfortunately the customer service changed to the bad. Nobody ask you about the specific location of the table, unless it has an ocean view, or inside or outside. It was not the case there and too hot for outside for late June. But never reserved dinner table in none restaurant is in the hallway and with the high bar stools, especially when they call themselves a fine dining restaurant.
So I would rate 1 star for terrible customer service, not commenting on food this time as we couldn't come to that point:(
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