I recently had the displeasure of dining at Carbone Miami - Carbone Miami Beach - Buy Reservations
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🤮 1/5 - I recently had the displeasure of dining at Carbone Miami
By 👻 @Ava H., 03/11/2023 3:00 am
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I recently had the displeasure of dining at Carbone Miami and it was an absolute nightmare. Let me start by saying that the customer service was abysmal. I felt like I was an inconvenience to the staff just by being there. The maitre d was rude and uninterested in helping my party sit inside after making the reservation one month in advance. To make matters worse, I was charged extra for a pasta dish that we never ordered and that I was assured wouldn't be on the bill. They told us they would "split it for us" when really they were trying to slip one past my party of four young girls I'm sure they thought they could take advantage of.To top it off, I found a plastic zip lock zip in my mojito, which is completely unacceptable. When I brought this to the attention of the staff, they brought a new one but still charged us for it!When I tried to contact the manager, Elizabeth Moore, about these issues over the phone, she was extremely rude, dismissive, and GASLIGHTING. She kept telling me that each person usually orders one pasta dish and that she "trusts her staff" over my word of them overcharging us for a pasta...ridiculous. It also took her over a week to respond to my initial email and she didn't offer any sort of genuine apology for the terrible experience I had at her restaurant, but luckily refunded the singular pasta dish.It's also worth noting that Carbone Miami purposefully doesn't have a phone number to call, which is incredibly frustrating when you're trying to address these sorts of issues.Overall, I would highly advise against dining at Carbone Miami. The horrible customer service, extra charges, and lack of concern for the safety of their patrons make this restaurant a complete disaster. Save your money and go somewhere else. Seriously, the vibes SUCKED, and the scarpese is so bad. It was literally cold eggplant with some shrivels of cheese. How they can honorably serve this to customers is beyond me...but hell, they put plastic in my mojito so who knows!
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