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🤮 1/5 - Rude!
By 👻 @AReviewer72, 10/30/2022 3:00 am
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The front of house hostess was so rude and condescending that on that basis alone, I would not recommend this restaurant. On entering the restaurant, I smiled and greeted her: she made no attempt to smile in return nor greet me, but abruptly asked my name. It didn’t start well and it ended worse. My husband’s friend had made the booking for us as we were visiting from the UK. Traffic was apparently bad when we left our hotel and, despite the fact we’d allowed extra time, our driver advised we would be 5 minutes late for our booking. Throughout the entire journey, either the traffic got worse or the driver took steps to take quicker routes which were actually slower: we don’t live in NY, we don’t know, but it took us nearly an hour to get from midtown. Throughout the journey we attempted to contact the restaurant to advise them of the situation. There is no phone number on their website. The driver eventually managed to get hold of a number for us from somewhere and we rang it, only to receive a recorded message with an email address to contact regarding bookings/cancellations/confirmations. So we sent an email. However, quite clearly nobody checks the email until the following day (that’s when we finally received a response anyway). When we arrived late, apologised and advised the hostess/front of house of the situation, we were actually scolded by her (my 11-year old son afterwards said it was like his teacher would speak to him if he were late for a lesson) and told they had already reallocated our table (we’re not sure how they managed to reach someone who could get to the table within the 20 minute that we were late …..) We explained that we’d tried to call, explained that we’d emailed, explained that we were from overseas. With a huff and a sigh, she told us to wait at the bar (which has no seating) while she saw what she could do. Around 30 minutes later, we had not been updated and my daughter was starting to feel faint. My husband politely approached the front desk again to find out what was happening. Eventually someone different came over and said (more politely than the original hostess, to be fair) that there was nothing they could offer us before 10:30pm. With a 13 and 11 year old, and a 3-hour wait, we had no choice but to leave and wander around an area we didn’t know, a long drive from our hotel and try to find somewhere else to eat. Our issue is not necessarily that the table couldn’t be held, but the fact they make it impossible to let them know if you’re running unavoidably late and then treat you with such unnecessary haughty contempt. As I said, even before the hostess was aware of the situation, her manner was unfriendly and unwelcoming so the ‘vibe’ was bad from the outset, and totally unlike any of the other restaurants we ate in during our time in NYC where the service was always excellent. We’ve been fortunate enough to eat in many high-end restaurants in London and other cities, and we’ve never experienced anything even close to this. It was the evening we’d all really looked forward to on our whole trip and it was spoiled not only by the circumstances outside of our control, but by the way it was managed by the restaurant.
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