Extremely disappointing. - Caruso's Montecito - Buy Reservations
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🤮 1/5 - Extremely disappointing.
By 👻 @Caren M., 02/12/2024 3:00 am
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We had dined here in October and were enthusiastic to return. The experience could not have been more different. The evening started off as expected with a pre-fix two courses that were excellent and attention from our waiter and the wine delivered as requested. And then nothing... for forty five minutes. Not a visit from any of the waitstaff let alone our waiter. We figured something had gone wrong in the kitchen but no one bothered with us to confirm. The couple at the next table was seated about 30 minutes after us and was hovered over as they tried to select a champagne (it appeared that they returned a few selections). I believe they had a special arrangement, maybe celebrities or frequent diners, however they had a steady stream of waitstaff, management and the chef himself. We were finally served our third course and it was horrible. The halibut which was so wonderful when we had it before was floating in an unpalatable concoction and the fish was not poached properly. The tenderloin was average at best and not served with the black trumpet accompaniment. Dessert was worse... the chocolate decadence was dry and crusty and not the marvelous texture and superb flavor we remembered. We still did not receive a visit from our waiter and asked support staff to please send him over. The manager (had to ask her who she was) showed up and asked what we wanted and to asked us to describe what our dissatisfaction with the meal entailed. She did not offer any remedy and left. We waited another fifteen minutes for our waiter who did not show up. We had been insulted enough. We went to the hostess and asked for our $750.00 bill. We paid it and were told how they had comped a $24.00 glass of bourbon. It was never about the money. This was a special occasion evening. We had ordered flowers for our table. For one hour it was lovely. For ninety minutes it was disrespectful and at best... a culinary nightmare.
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