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🤮 1/5 - I waited for a month and a half for utter disappointment
By 👻 @Brett D, 06/19/2022 3:00 am
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I showed up on time, was asked to wait in the lounge area and they would call me when my table was ready. No big deal. Once my table was ready the little girl came and got us, I remembered that I had specifically requested a both. I asked the little girl if she was taking us to a both, she snapped around and told me to "settle down and you will get what you get". My wife's jaw dropped. I was stunned for a second. Then I started to get a bit angry on the inside. I kept my mouth shut as a manager will surely rectify this little display in the middle of the dining room floor. The server showed up and I had let him know that the host just set his table on fire as we were being seated. He too was stunned. I told him I would give him every opportunity to recover our table, he promised much but delivered nothing. An assistant manager showed up and rudely asked "did you need something?". I asked quickly with "well let's start with who are you and go from there." I told her what had happened and that I was going to give her to opportunity to recover what was turning into a really bad night for me and my wife. She promised all and delivered nothing ... starting to see a training patern. I wanted A5 steak and chateau margaux. Being upset as a guest tends to limit one appetite and willingness to spend additional celebratory funds saved specifically for this dinner. The end was basically fish and chips and the fries came out cold. There was no resolution to this evening's events. From a world traveler and guild sommelier, beware of this restaurant. If you are a celebrity or a large party they will do more, if you are a visiting 2 top and there are issues, expect to be swept under the rug.
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