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Chiltern Firehouse London Reviews from The Last Year
all round bliss
Awesome atmosphere and decorum
I was blown away. From the moment I walked in, I was greeted with an awesome atmosphere and exquisite interiors that set the perfect tone for the evening. The attention to detail in the decor and ambiance was truly impressive.
Superb quality of Service
Nice place, great environment 😁
No thank you!
I’ve heard lots about Chiltern Firehouse and have wanted to visit for a while. We sat in the hotel bar for an hour before our lunch booking, it was a lovely relaxed vibe, all the staff were really nice (particularly Haben and a friendly female whose name we didn’t catch). The olives and nuts were delicious that came with our drinks! Everything went downhill when we were taken to our table in the inside restaurant. It was absolute chaos - loud, noisy, busy - a shockwave after the peaceful bar atmosphere. There were unruly children running around screaming and out of control, we said to the staff about moving table to which one lady replied a robotic ‘perfect’. We felt the outside seemed quieter when we walked through so asked to move out there and were initially told it was full, despite the majority of tables being empty. I then spoke to a lady in a red dress who was very helpful and said she would go ask the people outside if they could find a table for us, I was then appalled when a blonde lady in a blue dress came over and told the other lady not to help me and that ‘she can go ask them herself’. How rude! It was only once we said we were considering leaving that they found us a table outside. Our starters were nice, nothing out of this world but pleasant. For mains two of us had the cheeseburger which came raw (nobody asked how we’d like it cooked) and also the two portions of chips we ordered never arrived. I had the pancakes which were average despite people saying they’re ‘the best in London’. Overall we had a nice enough time, we also encounted lots of nice staff so it’s a shame about the ones with bad attitude giving everyone a bad reputation. With the number of nice restaurants in London I wouldn’t revisit or recommend it here unfortunately.
Unnecessarily rude staff Good food Won’t be back They couldn’t find our coats so when I went in and got them I got told off abruptly and aggressively by a surly waitress. Ridiculous behavior! Train your staff to be pleasant Breakfast for three 100£ Including 15% service
Extremely overpriced for what it is. Disappointing food.
Look, it gives me no pleasure whatsoever to write a negative review. Much prefer to write positive glowing reviews which I certainly do whenever an establishment warrants it. However in this case The Chiltern Firehouse was a disappointment. Fair is fair, first the positives, of which there are some: The ambiance was great as was the level of service. The waiter who attended us was helpful, friendly and attentive. Unfortunately however the food was under par. I ordered the Carabinero prawns for a starter and at £42 i was expecting something pretty spectacular but I was completely underwhelmed. The portion size was minuscule and it really wasn’t worth £42! So that was an expensive mistake, first and foremost. I ordered the Pork for a main and again it wasn’t that great, for the price it was. The side order of new potatoes and mixed vegetables were good. My partner ordered the pâté for the starter which was quite good and the Ribeye steak which wasn’t bad. The side dish of a fresh salad was nice. Dessert was the cheeseboard ( a safe bet) and it was nice including enough crackers where in some restaurants they never seem to serve enough. The meringue sorbet was nice. The bill came to £374 including service for two people! Value for money? Most certainly not. The quality of food was worth half that amount but of course you are paying for the setting and the fact it’s a face place. There are many many better restaurants in central London charging similar prices but the difference being the food in many of those restaurants is outstanding. I don’t mind paying high prices as long as i come away at the end of my dining experience feeling highly satisfied and well fed. This wasn’t the case, regrettably, here.
Fancy american bistro style in a beautiful old firehouse
There is a more casual patio area with heatlamps in March that was completely full. We ate inside in the bistro within the old engine barn, that still had the brass firepole. We were a bit underdressed in jeans and nice shirts. The wait staff was top knotch, a bit overwhelming at times, with more service than usual. The decor was fun. I had an excellent duck and pork pate (£18) as a starter, and Iberian pork (£42) as an entre, that was perfectly cooked and had great taste. Then menu had "French Fries" (£8), but the bill described them as chips. Overall a great night, great meal, with enthusastic service. Highly recommended.
Amazing food, let down by the service
I came here with my 3 friends last night to celebrate my 20th birthday. The restaurant is because and the food was absolutely lovely. Unfortunately the service was incredibly poor, I feel our table was overlooked constantly, I think this may have been down to the fact we weren’t spending a huge amount of money, regardless of this, the service should be impeccable, baring in mind the service charge was 15%. No reference to the fact it was my birthday which was slightly disappointing too.
A lot of hype- and for good reason! This place was very
A lot of hype- and for good reason! This place was very unique, an old firehouse turned hotel and restaurant. Very cool inside and the porch for brunch looks amazing too. We didn't have a reservation, but they were able to seat two on Saturday with no wait. I will say- the service was not the most attentive. They were busy, so it's understandable, but they got my coffee order wrong, forgot a tea order, and our food came out in an odd order (got our main dishes before sides/ appetizers). For the price and the hype, I'd hoped for a bit more. That said, the fried chicken and ceasar salad were SO GOOD.
If I will say that was the worst experience of my life is still to upgrade them! Staff very rude and so unprofessional! Shame
SECOND TIME FOR ME ..... ABSOLUTELY LOVED IT!
I first visited The Chiltern Firehouse with a work colleague from Australia. She’d read so much about the restaurant and couldn’t wait to visit - we both had a super evening. OK, we over-ordered, but we loved it. I knew I would return, so, what a lovely surprise when my CEO bought me a voucher – my husband and I couldn’t wait to go – my husband having been a London Fireman for 30+ years! We jumped off at Bond Street Station, meandered through the streets, and found ourselves outside the Chiltern Firehouse. I’d truly forgotten what an iconic building the restaurant is housed in - absolutely beautiful. The outside seating area wasn’t too busy at 5.45pm, but by the time we left, it was packed. Such a pretty area – alight by heaters, blankets supplied – loved it. Not too many people eating outside, mainly drinking, but everyone looking very happy indeed! The doormen who greeted us were charming, as were the front of house staff. Before we knew it, we were seated in the main restaurant, but with my husband just having had a knee op, the seating was a little too tight, so we asked if we could be moved. We were ushered up to the older area of the restaurant – not as fancy as the main restaurant, but we were more than happy. This area still has the original wall tiling of the old fire station, and is basically opposite the open kitchen. We watched the chefs have their debrief and then the action began – it was great to watch – made a nice change. The music wasn’t too loud, the restaurant feels fun and vibrant, knew we were going to have a nice time. It was a pleasure to meet the Sommelier; Beatrice Bessi. We’ve all met many a Sommelier, but I’d never met a lady Sommelier. Have a read up on her – quite the career! Really enjoyed her advice and chatting to her. She wasn’t pushy in any way – a real pleasure. The restaurant started to get very busy and walk-ins sat up, at the open kitchens, on bar stools. Quite obviously regulars too! For starters I chose the Steak Tartare – everything was already mixed in and prepared, and it was delicious – quite spicy! My husband opted for the Octopus. It was cooked to perfection, and absolutely superb. Mains were rib eye, and halibut (from the ‘daily specials’). My husband’s rib eye came as it said – with a peppercorn sauce – nothing too fancy! My piece of Halibut was massive and probably one of the best pieces of Halibut I have ever tasted. It sat on a bed of roasted celeriac and accompanied by baby spinach, I really didn’t need to order any chips! It was so scrumptious! When reading these reviews and people talking about the restaurant, this isn’t a pompous-looking restaurant – no white linen, perfectly ironing, tablecloths and no perfectly formed carrots or micro veg! Where we sat, we had basic wooden chairs – no fancy velour chairs, but I knew what we were in for – as I say, I’d been before. They do have wooden booths, which are great fun, but I would imagine you would have to request these far in advance. For pudding, we shared a Baked Alaska. We’d eaten so much, we didn’t really need it but, of course, we polished off every spoonful, and it was divine! So, overall, if you are looking for a restaurant with décor to match The Ritz, this isn’t the restaurant for you. If you are looking for chefy-arranged food with blobs of sauces and dots of different coloured purees, this isn’t the restaurant for you. The Chiltern Firehouse is a restaurant that has a great buzz, super staff, low music, a fabulous atmosphere and, for us, the food was just perfect. OK, this isn't a cheap restaurant, but you only need to look at the menu on-line to get an idea. It's somewhere special, which you will never forget. Just make sure to have a little look around, before you miss such wonderful features. Again, such an iconic building! Thank you so much to all the staff. I can’t quite believe some of the bad reviews. I just wish more people would place a review when they’ve had a super time! Can’t wait to re-visit. Maybe next time, in the summer, so we can sit outside before, or after dins, and not have to have a heater – I’m too much of a wimp for the cold! Thanks, again.
Great dinner and lots of people watching in restaurant. Little pricey for what you get even by London standards. You can, however, ease around that by ordering a pizza. Make sure sommelier opens wine at your table and leaves it there the whole time. Don’t let it leave your sight if you’d like to be the group drinking the whole bottle you are paying for.
Very trendy spot.
Everything was good just know it's a little pricy for a normal breakfast spot. Service was friendly and attentive. Sit outdoors if the weather is nice! Green juice was delicious and the Benedict!
Good service. The food was nothing special. Overall, very poor value for money. Lavatories an absolute disgrace.
Shockingly bad breakfast with a work mate yesterday. Porridge like water for my friend; tea cold. Coffee poor. I expected it to be ruinously expensive but not for the food to be so bad.
Fun and innovative food in a great setting.
The staff are welcoming and knowledgable and the flavors of each dish have real depth.
Landed from NYC and went for breakfast. It was great! Staff friendly. Cappuccino yummy. Food was great. Atmosphere pretty. Can’t go wrong here!!
Limited menu, mediocre food and extremely overpriced.
They also play games with portions and felt like they were "up-selling" as others have noted.Giving this two stars because we had a great waitress and service was excellent despite the disappointing meal and pricing tactics.
A first class experience.
From the good, yo the service to the restaurant's atmosphere every aspect was on point. No detail was left to chance by the staff. Service with a smile snd a warm hug at every turn. The pizzas are expertly prepared with the freshest ingredients and served hot and fresh from the oven. The pasta was perfection as the chef knows exactly how each dish should be prepared. Every morsel was perfection!
Honestly, I wasn't sure what to expect.
Knowing it's a celeb hot spot, heard the food can be hit or miss but honestly it was SO GOOD! We walked by it at first cause the main entrance is like a patio and then you walk through (not sure if still like that in winter). We started by splitting a bottle of rose which was so good. I can't remember what it was called, but it was a drier rose which we like. I got the roasted brick chicken which was honestly some of the best chicken I've ever had. My boyfriend got the pasta with truffles which he was also very impressed with and we split a flatbread.Great environment, good vibes, a bit dark, but also romantic.
Very cute and cozy.
The outside is adorable with a huge fireplace. The inside is very charming. There are two sides, one by pizza kitchen the other is more intimate. Nice for a date or girls brunch. The bathrooms are very cute and a bit of a maze to get to. The drinks are very easy on the eyes and quite tasty! The lime dip was very yummy and go perfect with chia crackers. The pizza was ok lacked a bit in flavor but nothing salt couldn't fix. Speaking of salt the salt and pepper shaker was the star of the show. Absolutely adorable! You cannot hope that you notice that when you walk in and it is a really nice touch. Anyways back to the pizza. It was light the sauce was sauce was also light which was very nice. If you are looking for something that is not heavy this is a good choice. Now my favorite part was the eggs Benedict they were absolutely fantastic. The sauce was delicious and offering it with ibérico ham was genius!
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Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
So glad I came across this app :)
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
instead of waiting weeks I got my 4 charles reservation instantly
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Got to go to places otherwise unreachable
Very easy to get into one of the hardest restaurants to reserve in New York.
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Same goes for 4 Charles and I Sodi
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Thats unfortunate but you can always get your money back if they cancel the reservation.
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Click on "Take off the Market Option" in your portfolio
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Chiltern Firehouse London User Reviews & Question Forums
Authentic Reviews from AppointmentTrader Users
By 👻 @BrawnyMouth17 (10/18/2023 3:35 am)
Latest Reviews On Yelp
By 👻 @Laura M. (03/04/2023 3:00 am)
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By 👻 @MKB1107 (03/19/2023 3:00 am)
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By 👻 @CleverCow75 (11/12/2023 7:48 am)
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