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Sumosan Twiga London - Buy Reservations

Location Address Icon 165 Sloane St, London SW1X 9QB, UK
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Popularity Score โ„ข Tier of Sumosan Twiga London
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Average for May 2022
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Sumosan Twiga London Reviews from The Last 180 Days

Tripadvisor: ๐Ÿคข (9)
๐Ÿคฎ

Worst Iโ€™ve ever experienced

1/5 by GSTT on 03/29/2022

We had a large group booking of 18 people for a surprise birthday. They held us for an hour past our booking time downstairs and then when we got to the table they only plated for 12 and expected us to squeeze in. Eventually we got another table put on the end but that still didnโ€™t give us enough space. We then received very little attention, barely could order drinks, they didnโ€™t clear the table between courses - it was a disgrace. Then they expect you to pay premium prices for some mini sushi rolls and a bowl of spaghetti plus service charge. This place is a joke.

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๐Ÿคฎ

Worst place in london please do yourself a favour and donโ€™t go

1/5 by Gaurav S on 03/21/2022

This is the worst place in london. I went yesterday to the club downstairs when I went on the door the club manager refused the table without even coming outside and then the club Security asked me to wait the tall door man and asked wait Iโ€™ll speak to the manager then they told me they are arranging a table for me with difficulty cause all tables are booked .

When I went inside there were 4 empty tables and also the door man demanded ยฃ100 bribe to get in even when I had to spend ยฃ1200 bill and still they wanted me to spend ยฃ3000 when I asked the manager no one spended more Than ยฃ800 .

After spending all that money they asked me and my friends to leave .

Itโ€™s the worst restaurant and staff member working at this restaurant please be aware and never go there.

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๐Ÿคฎ

UNFAIR TREATMENT AND DISCRIMINATION

1/5 by omran A on 03/15/2022

we want to copmplain abourt security bilii tall guy with long hair ,we had reservation for restaurant and we were not late but he said dress code and asked for 300 pound to have the table and said we dont look good but let other people with trainers who gave him money.he asked money but why we should give him and we have reservation we told him we want to go club after restaurant he said 500 pounmd for him and 1000 pound for table minmum.other people gave him money in his hand he let them with trainers.this is not fair and discriminating,we never go again sumosan beacuse of this guy

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๐Ÿ˜

Perfection

5/5 by Hannah Wares on 03/02/2022

The food was outstanding, the service was amazing and the restaurant itself was lovely ( a little loud, but really nice!)

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๐Ÿคฎ

discriminatin

1/5 by mohamed a on 03/01/2022

we come to twiga last weekend and we had a table booked for dinner and want to go to club after,we had a good drees like we told in email but the tall security with long hair his name bilii told us we not look good and he canceled our table after our friends saw a man with track suit with lady entring normal so my friend go to billi ask him why thes people enter and not us he asked my friend for money 300 pund for the restaurant and 500 for table in the club this is not good maybe we not looki good to bilii he said he is the main manager there, because we come from saudi arabia and not english ,i like sumosan in dubai and like the food but now i will not and never come back to this place the other security algerian one was really nice and calm situation and was so helpfull,we dont like to be treated like that we are on holiday and want to have good time in restaurant and club but why pay billi money to enter with resertvation to restauran and club 200 why,

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๐Ÿ˜’

Extremely rushed dinner

3/5 by Salma on 03/01/2022

I was really excited to attend with my friend for her birthday. I made sure we were on time. From the start of our meal till the end we felt extremely rushed. At one point I was still eating my main and the waiter chucked us the dessert menu. He had already asked us 3 times if we were ready to eat dessert. I am well seasoned in high quality restaurants in London, and this sort of service was shocking in my opinion. I understand the 2 hour policy, but firstly we came at 6:30 when the restaurant first opened and by the time we were forced to leave, it was still empty. Secondly we donโ€™t need to be reminded throughout the whole meal, to the point where we became very uncomfortable. Please understand what good customer service actually entails and follow suit, I donโ€™t expect to pay so much money for such poor quality service.

To add some positives- the wagyu beef tacos were absolutely delicious and so was the miso cod.

Unless they seriously change this full on atmosphere, I will not be coming back.

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๐Ÿคฎ

Worst experience, please donโ€™t waste your time. Iโ€™d give it a zero if I could

1/5 by Hkaur9 on 02/28/2022

Please do NOT waste your time at this restaurant. I very rarely go out my way to write bad reviews but I had to for this place.

We had a reservation for 8.45pm, but our taxi cancelled last minute meaning a delay. Some of our party had travelled all the way from Shropshire, and were excited to try this place out. We rang the restaurant at 8.40pm informing them of our delay, and requested they hold the table for a few extra minutes. They operate on a 15 minute late policy; if later than 15 minutes, the table is automatically released.
We arrived at the door at 9.02pm (2 minutes after the policy) yet apparently our table had already been released and given to someone else. I understand that you operate on a policy, but when your guests call and inform you about a delayโ€ฆ surely you can make an exception and at least TRY to accommodate? Especially when the guests arrive 2 minutes afterโ€ฆ Usually when guests are turned away (especially when itโ€™s something theyโ€™ve booked), they are met with apologies and staff trying their best to accommodate. The staff here did not careโ€ฆ. I was appalled.

One of the doormen was extremely condescending, which gave me quite a bit of second hand embarrassing really. When I questioned him about who took our table, he replied โ€˜I donโ€™t need to explain myself to youโ€™โ€ฆ.. so Cringe.

I have been here once before, didnโ€™t rate it then but thought Iโ€™d go again to accompany my friends. There are far better restaurants in London, with much better food & more accommodating staff. PLEASE donโ€™t bother wasting your time on a โ€˜try to beโ€™ bouje Instagram restaurant.

The restaurant will probably send a generic response to this, apologising etcโ€ฆ but please donโ€™t bother. Especially as we rang numerous times on Saturday, on route, to inform you of our delay and you did not care then.

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๐Ÿคฎ

Worst customer service Iโ€™ve ever seen , it was such a nigjhtmare

1/5 by Sawssane S on 02/27/2022

The worst service I have ever seen , Iโ€™ve never seen a restaurant the policy is one hour , by the time you order you cannot even eat and drink , everything is in Hurry , like barely we just seat they brought us the bill , I donโ€™t advice this restaurant at all

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๐Ÿคฎ

WORST CUSTOMER SERVICE EVER!

1/5 by Sophie D on 02/20/2022

I never write bad reviews, so it says alot that I have taken time out of my day to write this. It was the most awful and rude customer service I have ever received at a restaurant which is crazy considering the price you are paying. It put such a dampener on the night as we were all in bad moods after being treated so badly from the second we got there. The waiters/ waitresses are running around like crazy so didn't have time to take our order or serve you. We were at the table 30mins before a drink order got took. It was so hard to get their attention for more drinks or food, we asked so many times if we could order and just noone would come. We were pouring our own glasses of wine as no one would come over. Some of our food didn't come and when we told the waitress we were missing some food it seemed like an inconvenience to her to sort it out. They were unbelievably rude any time you asked for food or drinks. I would never go back, AVOID AVOID AVOID!!!!

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Love!!!
๐Ÿ˜ 5/5 Review by FunctionalFact14 (03/29/2022 9:12 pm)

First time using the app and I was a little hesitant. Great experience from start to finish. They answered all the questions I had almost immediately. Will definitely use again and recommend it to all my friends

Answer IconLast Reply by FluffyStar64 (03/30/2022 5:42 pm)
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๐Ÿ˜ 5/5 Review by AcceptableParcel20 (03/24/2022 9:35 am)

Wow! First time using this website/app. It was almost hard to believe the quality of customer service I received as soon as I posted my offer. A private chat forum with me and the person helping me find the best option. Constant communication and a wonderful experience using Appointment Trader. I'm surprised it took me this long to find AT but this will now be my GO TO for hard to get restaurant reservations. It was like having my own private concierge.

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Great customer service
๐Ÿ˜ 5/5 Review by CohesiveBody50 (02/17/2022 6:13 am)

Was able to get a last-minute reservation for Valentine's Day with AT. The customer service team was incredibly responsive and helpful throughout the process!

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Just great !
๐Ÿ˜ 5/5 Review by SeemlyLook49 (02/16/2022 1:51 pm)

It was transferred fast and it worked !

Answer IconLast Reply by FluffyStar64 (02/21/2022 8:26 am)
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Last minute Pujol rezo in Mexico City
๐Ÿ˜ 5/5 Review by DistinctFront80 (02/16/2022 5:41 pm)

Last minute trip to Mexico City for Art Week. Busiest weekend in CDMX and AT came through and got us into Pujol. On Friday night โ€ฆ for four people! Amazing. I couldnโ€™t believe it. Highly recommend this app.

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Seamless!๐Ÿ˜ Appointmenttrader rocks!
๐Ÿ˜ 5/5 Review by BangingSmoke22 (02/22/2022 1:05 pm)

Appointmenttrader Rocks!

Answer IconLast Reply by FluffyStar64 (03/12/2022 9:34 pm)
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Miami Beach Hot Spot Success!
๐Ÿ˜ 5/5 Review by CosmicLinen30 (02/24/2022 11:59 am)

My first experience using AT was awesome and the AT support saved the day! When my booking transfer initiated two days earlier but didn't complete by the day of the reservation, AT was able to expedite the transfer and confirm a table at Call Me Gaby in Miami Beach. Boss confirmed an excellent experience when he arrived and no issues to report. Thanks, AT! I will definitely be back and thank you very much for your prompt assistance!

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Made our trip to NYC
๐Ÿ˜ 5/5 Review by CloseFiction30 (11/10/2021 8:40 am)

There was one restaurant we really wanted to visit in NYC and AppointmentTrader made that possible. Then when we had issues with the reservation transfer they were so quick to respond and fix the problem. Weโ€™ll definitely be using this again in the future.

Answer IconLast Reply by ColorfulRod45 (11/10/2021 9:26 am)
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love this APP
๐Ÿ˜ 5/5 Review by StimulatingBlow43 (11/02/2021 5:50 pm)

Just this week I scored two โ€œhard to getโ€ reservations! Friday at Delilah and tonight at Cafe Elote in Sedona! I am impressed!

Answer IconLast Reply by FluffyStar64 (11/02/2021 6:07 pm)
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Transfer was easy and fast!
๐Ÿ˜ 5/5 Review by StimulatingBlow43 (11/03/2021 6:43 pm)

Got a reservation transfer fast and easy to our favorite (and everyone elseโ€™s favorite ๐Ÿ˜‰) Mexican Restaurant in Sedona!

Answer IconLast Reply by ColorfulRod45 (11/03/2021 9:12 pm)
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Amazing!
๐Ÿ˜ 5/5 Review by GlitteringSwim77 (10/22/2021 8:01 pm)

This app is incredible!! I got a last minute rsvp for 7 people at Delilahโ€™s on a busy Friday nightโ€ฆa mission we thought was impossible. I will always rely on this app when open table fails me!

Answer IconLast Reply by FluffyStar64 (10/22/2021 8:40 pm)
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Lunch at GIRAFE
๐Ÿ˜ 5/5 Review by GlossyLevel60 (10/04/2021 5:37 am)

We had a great lunch spot at GIRAFE in Paris. And got a very very good and friendly support from the team of this great App. We definitely will book a table again here.

Answer IconLast Reply by FluffyStar64 (10/04/2021 11:04 am)
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Hottest michelin star restaurant in DC
๐Ÿ˜ 5/5 Review by AstoundingRay77 (09/27/2021 12:06 pm)

I highly recommend this service. Reservations sell out in minutes as they become available at this restaurant. I was able to get a table at the exact time we wanted, on a peak weekend night. Amazing!

Answer IconLast Reply by FluffyStar64 (09/27/2021 12:12 pm)
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AT extremely useful and lightning fast
๐Ÿ˜ 5/5 Review by ArdentGrass37 (09/17/2021 10:21 am)

Fast and painless process. Amazing experience

Answer IconLast Reply by ColorfulRod45 (10/12/2021 9:15 am)
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Amazing Experience
๐Ÿ˜ 5/5 Review by ArdentGrass37 (09/15/2021 8:35 am)

Got a reservation that not even the concierge for some Roman-like black card was able to. Excellent app!

Answer IconLast Reply by CunningChange19 (09/15/2021 11:22 am)
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Perfect experience from start to finish
๐Ÿ˜ 5/5 Review by GainfulAdvertisement61 (08/29/2021 11:21 am)

The AT team and user experience is second to none. The team is attentive, proactive and responsive. Very satisfied with everything.

Answer IconLast Reply by ColorfulRod45 (08/29/2021 2:50 pm)
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What a brilliant app! Landed an impossible to get table at Delilah!
๐Ÿ˜ 5/5 Review by ConfirmableRoof27 (08/24/2021 12:32 pm)

I just stumbled upon this site and within 24 hours of posting a bid for an impossible to get table at Delilah (on a holiday weekend no less), my reservation was confirmed! So easy to use and it worked flawlessly. Brilliant!

Answer IconLast Reply by EvocativeFold67 (09/17/2021 3:42 pm)
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Amazing
๐Ÿ˜ 5/5 Review by AppreciativeSociety68 (07/16/2021 9:11 am)

Got our reservation at TAO on the busiest night of the week in 10 minutes. Amazing app!!

Answer IconLast Reply by FluffyStar64 (07/18/2021 9:23 am)
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Whose name will my reservation be under when I arrive at the venue?
Question by FluffyStar64 (07/09/2021 5:10 pm)

Best AnswerIt can be under your name or a name you choose! Some reservation offers already include the AppointmentTrader Transfer Service which will transfer the reservation in to your name. If its not included you can add it on after buying the reservation for a small fee. One thing on that though: As many reservations become available at last minute, taking a reservation in someone else name is quick and great for privacy. Most reservations on AT are listed with a virtual phone number, so all you need to do is present the phone number at the hostess stand and you are good to go!

Answer IconBest answer by ColorfulRod45 (07/09/2021 5:17 pm)
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Working on your bid?
Question by DemurePain59 (10/01/2021 1:24 pm)

Best AnswerYour bid has been โ€œmatchedโ€ with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.

Answer IconBest answer by EvocativeFold67 (10/02/2021 4:37 pm)
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Process after bid is accepted.
Question by EvocativeFold67 (09/17/2021 8:11 pm)

Best AnswerHey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.

Answer IconBest answer by ColorfulRod45 (09/17/2021 10:07 pm)
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Where do the Reservations on AppointmentTrader come from?
Question by ColorfulRod45 (07/13/2021 3:55 pm)

Best AnswerMostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.

Answer IconBest answer by FluffyStar64 (07/13/2021 6:05 pm)
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What happens if my bid expires unanswered?
Question by FluffyStar64 (07/08/2021 5:55 pm)

Best AnswerHey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.

Answer IconBest answer by ColorfulRod45 (07/08/2021 6:28 pm)
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๐Ÿ˜5.0/5 from 22 reviews
Last review reply: RE: Love!!!
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By BouncyThroat14 (03/30/2022 10:50 am)
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