Sumosan Twiga London - Buy Reservations

We had a large group booking of 18 people for a surprise birthday. They held us for an hour past our booking time downstairs and then when we got to the table they only plated for 12 and expected us to squeeze in. Eventually we got another table put on the end but that still didn’t give us enough space. We then received very little attention, barely could order drinks, they didn’t clear the table between courses - it was a disgrace. Then they expect you to pay premium prices for some mini sushi rolls and a bowl of spaghetti plus service charge. This place is a joke.

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This is the worst place in london. I went yesterday to the club downstairs when I went on the door the club manager refused the table without even coming outside and then the club Security asked me to wait the tall door man and asked wait I’ll speak to the manager then they told me they are arranging a table for me with difficulty cause all tables are booked .

When I went inside there were 4 empty tables and also the door man demanded £100 bribe to get in even when I had to spend £1200 bill and still they wanted me to spend £3000 when I asked the manager no one spended more Than £800 .

After spending all that money they asked me and my friends to leave .

It’s the worst restaurant and staff member working at this restaurant please be aware and never go there.

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we want to copmplain abourt security bilii tall guy with long hair ,we had reservation for restaurant and we were not late but he said dress code and asked for 300 pound to have the table and said we dont look good but let other people with trainers who gave him money.he asked money but why we should give him and we have reservation we told him we want to go club after restaurant he said 500 pounmd for him and 1000 pound for table minmum.other people gave him money in his hand he let them with trainers.this is not fair and discriminating,we never go again sumosan beacuse of this guy

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The food was outstanding, the service was amazing and the restaurant itself was lovely ( a little loud, but really nice!)

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we come to twiga last weekend and we had a table booked for dinner and want to go to club after,we had a good drees like we told in email but the tall security with long hair his name bilii told us we not look good and he canceled our table after our friends saw a man with track suit with lady entring normal so my friend go to billi ask him why thes people enter and not us he asked my friend for money 300 pund for the restaurant and 500 for table in the club this is not good maybe we not looki good to bilii he said he is the main manager there, because we come from saudi arabia and not english ,i like sumosan in dubai and like the food but now i will not and never come back to this place the other security algerian one was really nice and calm situation and was so helpfull,we dont like to be treated like that we are on holiday and want to have good time in restaurant and club but why pay billi money to enter with resertvation to restauran and club 200 why,

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I was really excited to attend with my friend for her birthday. I made sure we were on time. From the start of our meal till the end we felt extremely rushed. At one point I was still eating my main and the waiter chucked us the dessert menu. He had already asked us 3 times if we were ready to eat dessert. I am well seasoned in high quality restaurants in London, and this sort of service was shocking in my opinion. I understand the 2 hour policy, but firstly we came at 6:30 when the restaurant first opened and by the time we were forced to leave, it was still empty. Secondly we don’t need to be reminded throughout the whole meal, to the point where we became very uncomfortable. Please understand what good customer service actually entails and follow suit, I don’t expect to pay so much money for such poor quality service.

To add some positives- the wagyu beef tacos were absolutely delicious and so was the miso cod.

Unless they seriously change this full on atmosphere, I will not be coming back.

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Please do NOT waste your time at this restaurant. I very rarely go out my way to write bad reviews but I had to for this place.

We had a reservation for 8.45pm, but our taxi cancelled last minute meaning a delay. Some of our party had travelled all the way from Shropshire, and were excited to try this place out. We rang the restaurant at 8.40pm informing them of our delay, and requested they hold the table for a few extra minutes. They operate on a 15 minute late policy; if later than 15 minutes, the table is automatically released.
We arrived at the door at 9.02pm (2 minutes after the policy) yet apparently our table had already been released and given to someone else. I understand that you operate on a policy, but when your guests call and inform you about a delay… surely you can make an exception and at least TRY to accommodate? Especially when the guests arrive 2 minutes after… Usually when guests are turned away (especially when it’s something they’ve booked), they are met with apologies and staff trying their best to accommodate. The staff here did not care…. I was appalled.

One of the doormen was extremely condescending, which gave me quite a bit of second hand embarrassing really. When I questioned him about who took our table, he replied ‘I don’t need to explain myself to you’….. so Cringe.

I have been here once before, didn’t rate it then but thought I’d go again to accompany my friends. There are far better restaurants in London, with much better food & more accommodating staff. PLEASE don’t bother wasting your time on a ‘try to be’ bouje Instagram restaurant.

The restaurant will probably send a generic response to this, apologising etc… but please don’t bother. Especially as we rang numerous times on Saturday, on route, to inform you of our delay and you did not care then.

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The worst service I have ever seen , I’ve never seen a restaurant the policy is one hour , by the time you order you cannot even eat and drink , everything is in Hurry , like barely we just seat they brought us the bill , I don’t advice this restaurant at all

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I never write bad reviews, so it says alot that I have taken time out of my day to write this. It was the most awful and rude customer service I have ever received at a restaurant which is crazy considering the price you are paying. It put such a dampener on the night as we were all in bad moods after being treated so badly from the second we got there. The waiters/ waitresses are running around like crazy so didn't have time to take our order or serve you. We were at the table 30mins before a drink order got took. It was so hard to get their attention for more drinks or food, we asked so many times if we could order and just noone would come. We were pouring our own glasses of wine as no one would come over. Some of our food didn't come and when we told the waitress we were missing some food it seemed like an inconvenience to her to sort it out. They were unbelievably rude any time you asked for food or drinks. I would never go back, AVOID AVOID AVOID!!!!

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