AppointmentTrader FAQ - Chiltern Firehouse London - Trade Reservations
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- Any Room Type
- Any Standard Room
- Mews Classic 1 King Bed Fireplace Lrge Shower
- Classic 1 King Bed Fireplace Lrge Shower
- Mews House Classic 1kng Bed Fireplace Lrg Showr
- House Classic 1 King Bed Fireplace Lrge Shower
- Courtyard 1 King Bed Fireplace Lrge Shower
- Mews Loft 1 King Bed Lrge Shower Terrace Mews
- Firehouse Loft 1 King Bed Fireplace Lrge Shower
- Any
- Ladderhouse Loft 1kingbed Fireplace Lrge Shower
- Any Suite
- Ladderhouse Suite 1kngbed Fireplace Lrge Shower
- Chiltern Suite 1 King Bed Fireplace Lrge Shower
- Loft Suite 1 King Bed Fireplace Large Shower
- Firehouse Suite 1kingbed Fireplace Lrge Shower
Chiltern Firehouse London Reviews from The Last Year
Rude and pretentious front of house staff
Myself and two daughters booked this restaurant for a Mother’s Day meal. We arrived early so asked if we could have a drink first. The hostess at the door was friendly but tried to tell my daughter how to pronounce her own name!! We were then ping ponged back and forth between the bar and restaurant and met by numerous rude front of house staff who said we couldn’t sit here or they couldn’t find our name on the booking. Eventually we were taken back to the bar and met by a rude and arrogant tall blonde host and told we couldn’t sit at a free table, the way she spoke and acted towards us was laughable, by this point I was ready to walk out. I have ate at lots of excellent bars and restaurants all over the world, and have never been treated in this manner before. The restaurant itself was very mediocre, expensive for what you get and very pompous. This place needs to read the reviews on here and do something about their staff, mainly front of house management (the girls in black dresses). Safe to say I will definitely not be going back to this establishment.
Fantastic Lunch !!
Wow, reading all the negative reviews I can’t believe this is the same place we went to ! Great staff, really good food, fantastic atmosphere and Tiramsui to die for !! I would agree that it’s on the expensive side but then of my £320 bill nearly half was drinks which was my choice, so no more expensive than any where else in London ( mind you got charged for 2 waters and only got one, but the very large helping of Tiramisu made up for that ! ) we loved the place and we will be back but please CF if the neg reviews are true ( there are a lot of people out there who will just give a crap review for a minor infraction or to boost their own inflated ego ) make sure you make it the same as it was yesterday for us !! PS. On the table next to us a couple had there main course delayed for what ever reason, waiter very apologetic when it was served, and a manger came by 2 minutes later to apologise again, very professional . Strange.
Food and service were terrible.
Our contemptuous server treated us like we didn't belong there, and you know what? He was right. Snotty restaurant for snotty people who think they have taste, but don't. Beautiful space, though.
Average for the price tag and pushy staff
Valentines Day dinner treat for us on February 14th. Beautiful restaurant atmosphere and attention to detail. However, we did have a pushy waiter that kept urging us to order table water, it isn't complimentary so I said no more than once. He took the glasses and said he liked to tease people that didn't have table water as if it would make us suddenly order. Didn't like that. We ordered the steak, lamb chops and two sides. With a Virgin cocktail and a coke. Cocktail was amazing. Food however average for the price tag! 16% Gratuity tax also was a shocker as its stated to be 12.5% on the menu. The venu is definitely full of Z list wannabe clientelle and we felt out of place and the staff I feel treated us as such. I wouldn't come again as the food was average for £150 price tag. Also I'm a Celiac and they weren't knowledgeable.
Very nice restaurant, great food, highly recommended.
I highly recommend this restaurant. Service, food, and everything is great. I also liked very much the hotel bar and lobby, would be great to go there for a drink.
Came here on our first night in London and can't stop
Came here on our first night in London and can't stop talking about it. Obviously, London has endless restaurant choices to choose from..but I will definitely come back here again and again. The restaurant as a whole is beautiful, from the outside to the inside. But what I love most is that aside from the aesthetic, it is serving really delicious food! The filet was the best I've had in London. It was seasoned perfectly and literally melted. We also ordered the halibut and sea bass. Both perfect, paired with incredible sauces. Finally, the lobster Fricassé. Aside from the pasta being a little too al dente, my son loved it. Our server was really friendly. A little pushy, but that never bothers me. We typically filter that out, however in this situation it felt a little opportunistic. Cocktails were priced on the menu, but when our bill came they were priced higher...we're talking $33 for an espresso martini. The house cocktails (which typically are priced higher, were only $22) The bill includes a service charge, but we were also charged additionally. A fee our server took the liberty of adding to our bill for a second tip. We actually always tip high, but this action left me with a little distaste. Had the food and ambiance not been a 10, I'd probably recommend avoiding here. But in this case, maybe just check your bill to avoid getting taken advantage of.
Weird host
The main host needs to take a chill pill, he acted like he owns the place, very strange guy. It really left a bitter taste in our mouths since chiltren is so beautiful, but the way the host was with us took away from the experience
Fun and low key
It’s a quite large space but we were placed in two tops a bit out of the way. It all worked out but given it wasn’t busy I would have preferred to have been a little away from the next table. Staff were friendly. I loved the selection of Portuguese wines. The portions were good but I did not feel overly stuffed when I left which was a nice feeling given the gluttonous nature of the holiday season. Standouts were the chicken dish and also the pumpkin salad. I don’t even like pumpkin! The collards needed salt but once salted were tasty.
Diamond Less
Came here for brunch which was ok. The waiter was great and very attentive. However the whole experience of being here was ruined when I used the bathroom and took a very sentimental gold and diamond ring off to wash my hands . I realised that I left them in bathroom . I called them to tell what happened and the person who answered really couldn’t of cared less. Just hurriedly said if we find the ring we will call you. The person didn’t even take my details. The ironic thing is I’ve left something in McDonalds and it was handed in, however in this upmarket establishment someone decided to play finders keepers. The diamond ring can never be replaced. . .
Brunch or Lunch that is the question!
We love the Chiltern Firehouse and have been many times for drinks and meals. The atmosphere and service are unique and special. I have given an average score on this occasion because I feel your food needs to be a bit more nourishing and less mean. Also we went on a Saturday. I looked online before our meal and noted there was a Lunch menu and a Weekend Brunch menu. Your menus and website do not make it clear what will be offered we were hoping for the Lunch menu as I am a vegetarian. The Brunch menu only has a salad for vegetarians, cold food cold day !!! We got the Weekend Brunch menu. Bread - the portion is 3 slices this was not explained - we were a table of 6 but we had to ask for another portion and paid for it of course. These details are important. The shrimp cocktail £28 not even any lettuce just a coup of ice and the shrimp! We were surrounded by smokers again not made clear whether there are areas for smoking in the courtyard. We will return but maybe just for drinks only and thank you to the wonderful staff.
Still living up to its reputation
The atmosphere was perfect although lighting in general areas could be brighter. The waitstaff were knowledgable and friendly, the food was particularly good
Amazing experience
Such a lovely place! Food and vibe is spot on. Also went for cocktails, service amazing liked the way everything is designed.
Chiltern Firehouse is nothing short of a culinary
Chiltern Firehouse is nothing short of a culinary masterpiece and holds a special place in our hearts, making it my wife's absolute favorite restaurant on the planet. From the moment you step into this iconic establishment, the ambiance exudes sophistication and warmth, creating an intimate setting that elevates the dining experience. The menu is a celebration of culinary creativity, offering a diverse array of dishes that are not only visually stunning but also bursting with flavor. The attentive and knowledgeable staff adds to the overall charm, providing impeccable service that feels both personal and professional. Chiltern Firehouse has an innate ability to turn every meal into a memorable event, making it a top-tier destination for those seeking an unparalleled dining experience in the heart of London.
The food was truly really great.
The tiramisu was the best I've ever had. The service was absolutely amazing in every way. The vibe in there is very posh, cute, dark, vibey. Really Great experience overall. Only thing holding this place back from being a 5 star is how expensive it is.... But I guess that's what you pay for.
Service, drinks and ambiance was 10.
Loved getting lost in the hotel after, lots of doors, and twists and turns like a maze.
If I could give this place zero stars, I would.
Food was fine, service was terrible, and I paid €24 for the most disappointing espresso martini of my life. This all would have been fine and dandy, until when my group tried to leave after paying (4 young, college aged women), we were directed out through the back alleyway. They literally kicked us out into a sketchy, seedy, and dimly lit alley way after we had spent €500+ on dinner. I will never come back here. Save your money, and don't go somewhere that throws you out with the trash.
Food is fantastic, definitely was a pricey meal.
Our waitress gave us great and honest recommendations. Very hard to get reservations, but if you can I highly recommend. Celebrities are commonly spotted here. Ambiance is super fun for birthday dinner or date. Would recommend sitting outside on a nice day. Was a bit surprised by the service there as we had to ask several times for forks and a candle for our friends birthday and for refills of water. Either way, I would not say this was a make or break for us. Had to order two orders of the French fries because wow. Other standouts: chopped salad, vodka tomato pie, oysters, chargrilled ibérico pork.
Atmosphere- 5+ Food - 5+ Service - 5+ Vibe - cool,
Atmosphere- 5+ Food - 5+ Service - 5+ Vibe - cool, hip Nothing more to say. As good as it gets.
Need to make reservations! Arrived on a Monday evening and
Need to make reservations! Arrived on a Monday evening and the restaurant was crowded. We were seated immediately. Food - ordered squash blossom pizza and the linguine with pesto and garlic. Pizza was very thin crust and delicious! Highly recommend! Service - excellent! Our waiter was attentive, i Ambiance- loved the "cosiness" of the room! Would definitely return!
IYKYK vibes! This is how SoHo house felt went it 1st opened.
Would definitely recommend.
London's Best Hotels that are most frequently booked by customers of Chiltern Firehouse London
Booked 3 times by Chiltern Firehouse London customers.
Ranked #23 in London's Best Hotels.
Booked 1 times by Chiltern Firehouse London customers.
Ranked #24 in London's Best Hotels.
AppointmentTrader FAQ
Questions and Answers around the platform.
47,449 People following
888 Questions
580 Answers |
Ask a question about AT |
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Virtual Name & Email on reservation
Hi Community,
I am new to this site and just recently bought a reservation here. I noticed that on the reservation page, it is booked under a random name and a virtual email address.
I can't find any button to change either the name or the email for this reservation I bought. So, should I just say that random name when I arrived at the restaurant? Not really sure about the procedures.
Best
Can you book private clubs ?
I put a bid in for 5 Hertford street but wasnt sure if they work w Appointmemt trader...anyone know? thanks
Give the best answerHow do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answerHow do I get my money back for a failed reservation?
Bought a reservation for a party of 6 and I was told they called and let the person know that they can only do a part for 5. Couldn’t do the reservation.
Give the best answer