Despicable - China Tang at The Dorchester London - Buy Reservations
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🤮 1/5 - Despicable
By 👻 @Amrit H, 10/11/2022 3:00 am
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Further to our visit on 8th October to the China tang, Dorchester restaurant I feel extremely obliged to write a review reflecting on the undesirable meal myself and my wife experienced. To begin with, we was presented with a £200 voucher as a present for our anniversary to spend at the China tang Restaurent, which we had presented initially upon arrival. As we arrived about 30 mins ahead of schedule we was initially seated in the bar area, to enjoy a few glasses of wine, which went relatively well. Upon being seated to the restaurant area, we proceeded to order a few starters and a 2nd bottle of wine. All was going well and was impressed with the décor and atmosphere. However despite a 15% service charge being applied to all orders, we had to ask multiple times (by putting out hand up) to ask for a refill of wine or have the wine refilled. We then proceeded to order a 2nd bottle of wine, and our glasses where topped up (2no glasses). As my wife went to the toilet I requested if I could have my glass filled up, however was notified that the 2nd bottle had finished, despite only having 1 small glass of wine of the new bottle. ( my wife hadent even finished her glass) We had then notified the manager it was impossible that the 2nd bottle would of finished as we had only 2 glasses. Unexpecdially the manager had told us that the waitors have been pouring us glasses of wine all night?! We then requested for the CCTV footage to be reviewed as this was a blatelt lie on the behalf of the waitors or managers. After waiting 45 mins we was then told by the manager that he had reviewed the footage and has seen the wine being filled up. which was a complete lie. Further to discussions we was then told “we would be given benefit of the doubt” and have the wine taken off the bill. However the complete and utter embarrassment of this issue had completely ruined our experience at this venue. Once the bill had arrived and we reviewed the 2nd bottle of wine was still on the bill! Therefore we had to complain once again to remove the 2nd bottle charge & also the service charge as the experience was a complete disgrace. As we had a minimum spend of £200 there was circa £50 left on the tab therefore asked for a coffee which had arrived late and burnt (which may have been done purposely) and asked to take away a different wine bottle therefore bringing the total of £200. In summary I wish to clarify the experience at the bar section of the China tang was pleasant, which is used as a waiting area, however the restaurant was abismall. Despite charging 15% service charge you have to put your hand up as a school child to request for wine refills, table to be cleared or to have water. I have requested to review the CCTTV footage as I am not happy about given “benefit of the doubt” as its more of the principle of having to protest your innocence, then the money side Therefore this place gets a 0/5 rating.
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