Rafael is the worst person ever! He should not hold a job - Cress on Oak Creek Sedona - Buy Reservations
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🤮 1/5 - Rafael is the worst person ever! He should not hold a job
By 👻 @Ryan G., 08/04/2022 3:00 am
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Rafael is the worst person ever! He should not hold a job in the customer service industry.My family of 4 came from out of town and were staying at a different location. We had a "confirmed" 10am reservation by the river. If you come in off of the main street it is very difficult to find as it set very far back within trees among many other similar looking buildings. When I realized we we're going to be late (10:05 ish), I called them to let them know and asked for help with directions. The person I spoke to helped a little and said they'd see us when we got there. We ended up being 20 minutes late. No one mentioned that they were closing for breakfast at 1030 and/or all river seating. We finally arrived at 1020 at the hostess stand and were greeted by the manager (Rafael) who happens to work the hostess stand. He asked for our name and then the confirmation number and then told us that we were late and could not be seated. I was taken aback as I I have served tables, bartended and now hold a high position within a healthcare organization so I have been in the service industry my entire life. He explained there would be absolutely no accommodations and no exceptions. There were two tables eating breakfast and about eight available by the river and many more available on the deck. It was a weekday during July so not a peak season. After pleading with him with zero compromise we had no other choice but to leave. I felt bad for the owner and the servers as they were were all just stripped of money due to this poor decision by a power hungry manager. We left and still really wanted to eat there due to the sheer beauty of the setting. I then called and made another reservation for the following morning and we were just praying we would not see Rafael. I knew we would not be late this time because we knew how to get there. We showed up five minutes early. As I approached the hostess stand it is once again manned by Rafael so I walked up very pleasantly and said we are here for our 10 AM reservation. He asked my name and then again asked for my confirmation number. When you call to make a reservation they get your phone number and text you the confirmation. I could not find it. It was never sent to me after I made my reservation! I remembered the name of the girl I spoke to when I made the reservation and I even showed Rafael my four minute long conversation on my phone to their phone number explaining who I had talked to and he said yes he knew who she was and that he would talk to her to make sure she sends confirmations in the future however there would be no accommodations made because the policy is that you have to have a confirmation number. Unbelievable! I have never been to a restaurant so rigid and strict. Once again I pleaded with him and said this is our second time here and there was plenty of tables available! This time it was 100% their fault because his employee didn't send it. I made the reservation. He should have most definitely made an accommodation and refused AGAIN! He does not deserve that job. I will never step foot there again.
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