This review is long overdue. - CUT by Wolfgang Puck Las Vegas - Buy Reservations
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🤢 2/5 - This review is long overdue.
By 👻 @Felipe S., 03/22/2023 3:00 am
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Originally, my party and I came here on 2/10/2023. We were out celebrating a friend's 30th birthday and figured why not celebrate at Cut by Wolfgang Puck since we were staying at the Palazzo. We were greeted and seated promptly. I didn't notice any issues, but I do believe some of the servers may have taken offense to some of the people in our party who showed up with red cups to the restaurant. I'll agree it is not proper etiquette; however, it is Vegas. The city that never sleeps for gods sake! Our male host was nice enough and poured their drinks into some of their glasses, but if this was an issue it should have been addressed at check in. To start off, we ordered drinks off the bar cart, and let me say the drinks were great! We ordered our food shortly and this is where the problems started. It took almost three hours for our food to come out, and not once did our server come to check on us until we flagged him down. After several complaints, we were then met by a female manager I suppose and she was nice and offered our party a complimentary artisan bread assortment. Still, about 2.5 hours later our food came out. We saw several parties who got seated after us leaving or eating when we were there first. Not sure why our server ignored us all night, perhaps he was bias towards our party, but we are young professionals who were there to spend. It wasn't until it was time to check out, when our server realized an AMEX card was being used to pay the tab and only then did he want to start being nice to our party, but it was too late! I really hate to be that person that leaves without tipping and writing a bad review; however, the service was not up to par. The food was AMAZING!! Unfortunately, the service did not match the food. I'm going to have give this experience a 2.5 rating. It really sucks because the food was actually really good, but the service was just not there!
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