Search The Marketplace to Buy & Sell Reservations
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Questions and Answers around the platform.
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|Ask a question about AT|
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How long does the transfer take? Is the reservation secure?
I initiated the transfer on Monday and have not heard back (now Thursday) the reservation is Saturday morning.Give the best answer
How can I use my balance after I cancelled my bid?
Hey @EmblematicEdge. There is now a function on the check out page that lets you use your Account Balance instantly. (After you cancel a bid the amount is returned to your main account instantly.)
How to make sure my table is outdoor seating only?Give the best answer
How can I change the credit card that is on file?Give the best answer
Bought “immediate buy” reservation
I transferred it to my personal name after purchase, how do I know when the transferred is confirmed / and the restaurant has my name down under that time slot?Give the best answer
I put in a bid for a reservation but would be willing to go up depending on availability. Is there a negotiation process ?
In subject lineGive the best answer
Is there a phone number that you have for questions?
Hi. Is there a phone number that you have for questions? I just made a bid for December 16 for two people in Delilah. But I want the table in the main room and not the side rooms. How can you make sure that I will have a table in the main room. Please get back to me. Is there a phone number or a dedicated place where an agent can be reached?Give the best answer
How do I change the table size? I made a mistake and I want to change it now
How do I change the table size? I made a mistake and I want to change it nowGive the best answer
What happens to reservation deposit?
Hey @AthleticTouch21! Just so I understand correctly - did you upload a reservation for sale for $400 or did you place a bid for $400?
Do they charge my card before I get appointment?
Hey @IlluminatingLip, Yes your card gets charged when you place to bid to secure that the funds are actually there, as many bids are for a future date the amount gets placed in your 'deposit account' (Portfolio->Accounts) but if a bid can't be filled or is cancelled by you while no one is working on it (the AT lingo for a bid that you place for a reservation that you would like to get but no one answers) the amount is moved from the deposit account into your main account so you can instantly use it again, which is cool in the way that you can place 10 bids and instantly reuse the balance amount for other bids once a position can not be filled, without having a bunch of authorizations on your credit card. There is another thread in this forum that answer this question with more detail but here is the blurb: [...] your funds are deposited in your AppointmentTrader Main Account in real time so you can use them for another bid instantly and don't have to carry multiple authorizations on your credit card for a number of days. You can access the funds with the credit card number that is shown next to your main account (labeled 'Show Card Number'). [...] btw. that card number is just a regular visa card number and can be used anywhere where credit cards are accepted.
Is anyone going to bid on my Per Se offer?
Let me know!Give the best answer
How to know if my bid is accepted and then name transfer?
How am I notified if my bid is accepted? It is in my portfolio but isn’t saying it’s accepted or not? And then how can I do a name transfer?Give the best answer
@FluffStar64 I need to know off my reservation is confirmed
my reservation has said it's being trasfered since last night. I need to know of it's confirmed.Give the best answer
How do I confirm that I actually have a reservation? Will I receive an email the day of confirming that the reservation is under my name?
My bid is in my portfolio but i don't know if it's been accepted or not.Give the best answer
When a bid expires how quickly does the deposit get added to main account? Three of my bids expired yesterday and I am waiting so I can make a new bid.
expired bidsGive the best answer
Last weekend I put in a bid for a reservation at Delilah for 4 people this coming Saturday and there has been no action on it. Do i cancel and rebid or wait? Can someone please help me. It is my mon's special birthday.Give the best answer
How does it work?
When will my reservation reflect on the restaurant reservations list? I called the restaurant to confirm my reservation for tomorrow, and I am not on the listGive the best answer
The bud I placed was unsuccessful. The amount was refunded as a credit card. Can I use this credit card everywhere?Give the best answer
A couple concerns about how this platform works
It's fine if the sellers are just individuals that can't use the reservation. But just curious: 1. What's preventing people from creating lots of email accounts and write a script to book all the reservations FOR FREE then resale it here? 2. Since restaurants can be partners, can they benefit from the bidding? If so wouldn't this just be ridiculous? So a restaurant can sell reservations just like selling a ticket? And customers not only need to pay for the reservation also need to pay for the meal?Give the best answer
How does my appointment in my name get changed?
Great question! If you haven't already, next time making a reservation, utilize the AT virtual credit card offered to secure your booking through Resy. This virtual card number will travel with the lifespan of the reservation once the booking is sold to another user. Alternatively, another fail-safe option AT offers, is a '1 hour prior to your reservation' notification in case the user has not unlock the booking for use. Which then allows you to cancel to prevent a No Show for the venue!
Working on bid since yesterday
Thanks for the question! Yes it is completely normal! Once you place your bid, all sellers with a connection to the venue will start to work on fulfilling your desired time and date of the reservation. This process can be instant or may take a few days as most locations are either fully booked or hard to get! Stay tuned!
How can I cancel my bid which was accepted and not yet transferred in my name?
how do I cancel a confirmed reservation but not yet transferred in my name? I am not able to go.Give the best answer
Transfer funds to payment method
Hey @HolisticQuestion30, whenever a bid expires, can't be filled or is cancelled by you, your funds are deposited in your AppointmentTrader Main Account in real time so you can use them for another bid instantly and don't have to carry multiple authorizations on your credit card for a number of days. You can access the funds with the credit card number that is shown next to your main account (labeled 'Show Card Number'). The real-time access is also true for any funds you earn from selling or reselling a reservation. You can use this card-number at any place online that accepts credit cards. (Currently limited to USD, multi currency support is planned.) AT is currently working on implementing a push-to-debit function, if you would like funds sent to your bank account before this feature is live, please email support [AT] appointmenttrader.com The team is usually very responsive and happy to assist with bridging any tech gap with their service :-)
Problems with using credit card issued to my account
Appointment Trader issued a refund to my account in the form of a credit card. When I try to use the card it is flagged as fraudulent and some vendors won’t accept it at all. Please advise.Give the best answer
Hi what do I do if I came and the reservation wasn’t there?Give the best answer