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Figo Stratford London Tripadvisor Reviews
Latest Reviews On Tripadvisor
28 Reviews
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Fantastic service by Mely
Fantastic service and nice atmosphere, fast service, very good food, setting was very good so I can, highly recommend!
Be the first to ReplyTerrible customer service
Just for reference was really looking forward to dinner at Figo and I am frustrated that we felt to leave before receiving any service. I never write poor reviews and I hope this is my first and last. I visited on 14th March 2024 with my partner under a reservation. This was on a match day and the entirety of Stratford was full of football fans looking for somewhere to eat after the game. Quite clearly when we arrived at Figo on time it became apparent that they were overrun with more customers than they could handle, and that they were allowing large groups of football fans without any reservations. We were told to wait in the “lobby” area before our table was ready - keep in mind this lobby area is a cramped space just at the entrance door between the outside seating and indoor seating by the other customers sat at their tables dining, which meant ourselves and others were blocking staff coming past every second, which was just awkward. Fifteen minutes later we were directed to our table as we thought, despite having just watched a separate couple get seated before us after arriving after we had. Rather than seating us at a table we reserved, we were propped in one of the middle large tables shared with customers who did not come with a reservation. I quickly got the attention of what I believe was a manager and politely asked to be seated at a table just for the two of us, making clear that we were not like many of the football fans that were just showing up without a booking. The manager has shrugged this off stating why didn’t we just start with a drink first - keeping in mind they sat us down without a drinks menu!! After another five minutes of being ignored again we have gotten up to leave, and only then did staff take notice and asked if we needed anything. Like I said at the beginning, I was very much looking forward to this dinner. I absolutely love Italian food, but this is no way to run a business. You do not prioritise late comers with no bookings and subsequently provide a terrible customer experience for those who had the decency to make a reservation ahead of time. I will not be returning to Figo to give this another opportunity. Thankfully there are many choices of Italian cuisine to choose from in London. From reading other reviews I see others have had similar experiences.
Be the first to Reply10/10
Amazing spot to chill and have a delicious meal, servers were great especially one called Simone who was very helpful and kind and recommended many tasteful dishes, drinks and desserts to me. Overall 10/10 experience.
Be the first to ReplyGood visit but beware
Booked for an evening table for 6 after Abba Voyage. Staff appeared confused and it was evident there wasn’t actually a table reserved for us, however we ended up being seated on the high tables by the kitchen, no big deal just annoying. Staff very friendly and attentive. Some of my party noticed the first round of drinks were strong and queried if these were doubles, bearing in mind we hadn’t been asked singles or doubles. Waitress informed her that they were doubles and this was standard practice unless singles are specifically asked for. This we found unacceptable not only for financial reasons but more importantly drinking more alcohol than you otherwise would have had and insisted all further drinks ordered should be singles. Most of the food served was very other than a dry carbonara and dry penne, more sauce please in future. The 12.5% service charge was a bit steep as it added an extra £43 to the bill but I understand it’s optional and reflected our satisfaction with the waitress service. If the drinks policy is as stated then I believe Figo should reconsider this as it gives the impression of taking advantage of its customers many of whom are passing through and unlikely to be back ie Abba Voyage, football supporters or Westfield visitors. On the whole a good experience and would visit again but with a little more knowledge and not be too hesitant in highlighting an unsatisfactory dish to staff.
Be the first to ReplyBRILLIANT
Managed to accommodate 8 of us at very short notice and 2 gluten-free Food was brilliant, garlic bread starter was pizza style but incredible, never tasted garlic bread so good! Penne arabiata was excellent - just enough spice and sauce - perfect! Rest of group have various pastas and pizzas and all finished leaving empty plates. Also a huge thank you for doing a wee happy birthday for my sister’s 60th birthday, much appreciated. The staff here are very attentive without being intrusive and very friendly. I would definitely recommend this place and when back i would go back. Thank you for an enjoyable evening.
Be the first to ReplyGreat service on a busy day!
Great food and service helped by the fact that our waitress Mely was knowledgable and friendly. It was a busy day (football match and Mother’s Day) but there were many staff to deal with the numbers and it was a very relaxed and pleasant experience !
Be the first to ReplyGood experience
Food was delicious calamari, sea food spaghetti, tiramisu and Mely our waitress was very friendly knowledgeable and helpful
Be the first to ReplyA 5 star gem totally worth the journey!
This was a very pleasant experience for our family today. Simone especially made our Saturday. We will most certainly be frequenting this fabulous establishment. A 5 star gem totally worth the journey!
Be the first to ReplyGreat choice for family dinner
Thank you for the great service Simone. Food was great and atmosphere was fantastic. Nice wine too. A DJ to lift up the spirits. We're definitively coming back!
Be the first to ReplyDisappointing drinks and service, great main!
A party of 2 friends and we had wanted to try Figo for a while. The experience started off not great as soon our drinks arrived my friend requested syrup in her old fashion as that's how it's usually made the waiter debated with her about this before he eventually went to request this be added from the bar. I arrived a little after her and my cocktail came with the glass 2/3 full. I queried this with another waitress and she told me that's how it is, I then showed her the image on the restaurant Instagram and she told me it was a different glass (it was not, it was the exact same glass) and she said it's all measured. Alcohol is measured the rest of the cocktail is not, so I requested she spoke to the bar man and get me another. This had already set us off on a bad start. Starters were fine and main was perfect. However after our plates being cleared we were not attended to again. No one asked if we wanted more drinks or to see the desert menu so we eventually asked ourselves. While waiting for our desert on table next to us the lady had called our waiter over as her G&T. She said only tasted like tonic. Once again the waiter proceeded to debate this with her to the point that he sniffed her drink! I can not believe the poor training that these waiters have had and why they don't just apologise and request a new drink from the bar. The woman had to tell him to do this herself before he went to do so. After a long wait for desert, it was average at best. My friends chocolate fondant was cold although tasty, my tirimusu had no taste what so ever! No coffee, not sweetness, no amerreto. So disappointing as someone who loves a desert after a few bites I left the rest. When we asked for the bill the waiter cleared our plates and asked how it was I told him I didn't enjoy it to which he said nothing (why ask?) Overall this could be such a great place, our pasta for main was lovely however the service and attitude of the staff was a big let down coupled with average drinks and deserts. A lot of work to be done!
Be the first to ReplyLovely evening
Overall we had a lovely evening and enjoyed the food, except for the Appetizer Cozze, mussels, which were served in a bowl covered with a pizza crust. While it looked fantastic, the flavour was disappointing. Maybe it was an unfortunate one-off?! Our waiter Simone, however, was fantastic and went out of his way to make this a great dinner experience. So because of him we are likely to go back.
Be the first to ReplyGreat Food
Ate here with colleague. Weather was warm so sat outside in a really nice setting . Staff were helpful and friendly . We both had pizza which was delicious and served quite quickly. Offered Parmesan black pepper etc . Also draught Peroni which was nice and cold . Reasonably priced would definitely return
Be the first to ReplyLovely food, shame about the service
We booked in online and arrived a little early but had no troubles checking in. However, we got squeezed between tables when there were many tables for two available and most continued to be available up until we left. Our serving person had a very dour personality and failed to connect with us. As a result questions about the menu received only cursory replies and we had to make many assumptions. Notwithstanding this, the food we received was excellent and towards the end of our meal we started being visited by a second serving person who provided much better service. Our dinner included sparkling water, a lovely Italian Rosato, a delicious insalata caprese, my orichiette broccoli and a piccante pizza, and a fig salad. We finished with tasty espresso coffees. Would definitely return for the food but would hope for better service.
Be the first to ReplyAmazing food and waiting time
Yesterday lunch time we were in Stratford for some food then we found figo I had a iced decaf latte and pizza with shared garlic bread and my companion had a salad and a aperol spritz and we got it all in under 7 minutes amazing service I would go there again
Be the first to ReplyUnderwhelming
Really good food but the ambience is equivalent to Frankie and Bennies, no atmosphere whatsoever. We had lunch here, two pasta dishes, a portion of olives, 1 white wine & 1 beer, from walking through the door to leaving we were there for 30 minutes (quick service!) which totalled £72. I would have been happy to pay this if there was some ambience and no rush but it was too quick with no atmosphere. Would come again but I think for the prices they charge, it could be a more thoughtful service.
Be the first to ReplyWhat a Gem!
Loved this restaurant. First time visit as on holiday. Ignore the stupid low score reviews. Most of the idiots who wrote them can’t spell. Our fave member of staff was Beatrice. Brilliant service and lovely to chat to. In fact all of the staff were lovely, hard working and very attentive. It was one guys first day working there but it was as if he had been there for a while - good on him. An absolute 10 out of 10!!
Be the first to ReplyTraditional Italian food in a beautiful setting.
Lovely staff, beautiful restaurant and amazing food!. Pizza made in the traditional Italian way was the best we’ve ever tasted.My porcini mushroom risotto was perfect for vegetarians & salad was fresh & light.
Be the first to ReplyWonderful Service
Figo gives you a very casual and cosy done in experience. The staffs here are extremely polite and helpful. Adlenia looked after us and her service was great. We highly recommend. Must try is their Rose wine.
Be the first to ReplyDecline
What a shame as loved this place when we first came here, but the decline in both food and service is very noticeable, not withstanding the massive price increase sine we first visited. ( Toilets are also disgusting and are quite obviously not checked or cleaned). Escalope last night was so dry and crispy (vastly overcooked) was lie eating sandpaper, but we were going to see a movie so didn't have time too fuss. The waitress starting clearing our plates away whilst I was still eating, she could see I was still eating my zucchini but took my plate and cutlery away. I said something and she just said I can bring you another fork, she should not have cleared it in first place. Too top off her bad service, she bought our bill when asked just read out the amount without giving it to us too check and waved the card machine in front of my husband to pay. Obviously clueless in how to serve customers in a restaurant. It's a shame as we eat here quite regularly due to working near the area sometimes, however after last nights debacle ( also there last week with two of our daughters and grand daughter and it wasn't great then, my husband remarked about how expensive it was then, but we thought average food may have been a one off, hence we gave it another go last night) we will now be looking o dine elsewhere. I think £74 for a dry chicken milenese a caprese salad a portion od cold overcooked zucchini and a bottle of water is way over the top for below par food.
Be the first to ReplyGreat service
Visited for family meal and Adelina our server was amazing. She was attentive and evern knew what I needed before I asked. She was very knowledgable of the menu selection and helped us to pick some drinks we would like. Would come again and recommend this restaurant.
Be the first to ReplyDinner
Good food and good service. Adenine one of the waitress, is looking after us well. I will come back here again.
Be the first to ReplyFigo Stratford Review- Great customer service
We were served by an excellent lady named Maria. She was very caring with my dietary requirements and she even helped pack my leftovers. Bravissima Maria, complimenti xx
Be the first to ReplyAmazing experience
Excellent restaurant, and our fabulous waiter Simone went above and beyond .
Grazie mille Simone !!🙏🙏
Good food, excelent service, thank you Adelina, we will be back soon!
Nice Experience, very good service and Adelina was amazing, she have a nice Attitude and the food was good, we try carbonara rissotto con frutti di mare and spagetti con vongole, for sure we Will try again this place soon.
Be the first to ReplyGreat Restaurant and professional staff
Every about this place was amazing.
Went here with family for my nieces birthday.
Tables for 16 were arranged in two parts but they were willing to rearrange so all of us were together (in a circle kind of facing each other). I would go back cos I enjoyed everything about it.