AppointmentTrader FAQ - Gurney's Montauk Resort & Seawater Spa - Trade Reservations
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- Any Room Type
- Any Standard Room
- Standard Ocean View King. Partial Ocean View Terrace. Newly
- One Bedroom Residence Ocean View 1181 Sq Ft (Full Kitchen Terrace)
- Two Bedroom Residence Has Ocean Views 1305 Sq Ft (Full Kitchen)
- Our 2 Bed Plus Den Residence Is A Private Custom Designed
- Ocean View Three Bedroom Cottage. Ocean View Fireplace. Full
- Any Suite
- Our Superior Jr Suite Has A Partial Ocean View. Superior Ocean
- Deluxe Ocean View Junior Suite Bi (Level Private Terrace Ocean)
- Standard Ocean View One Bedroom Suite. Partial Ocean View King
- Superior Ocean View One Bedroom Suite. Ocean View. King Bed.
- Superior Ocean View 2 Bedroom Suite Views Of Our Private White
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Two Terraces. Queen
- Deluxe Oceanfront Two Bedroom Suite. Steps From The Beach. Two
- Deluxe Oceanfront 1 Bedrm Suite. King Bed. Queen Sofa Bed Views
- Any Deluxe Room
- Deluxe Ocean View King. Ocean View. Private Terrace. Newly
- Deluxe Ocean Front King. Closest Rooms To The Beach. Floor (To)
- Deluxe Ocean Front 2 Queens. Closest Rooms To The Beach. Floor ()
- Dlx One Bedroom Oceanfront Cottage. Fireplace. Kitchen. Private
- Dlx 2 Bdrm Ocean Front Cottage.ocean Front Fireplace.private
- Deluxe Oceanfront 3 Bedroom Cottage.
- Any Superior Room
- Superior Ocean View King. Ocean View. Private Terrace. Queen
- Any Family Room
- Std Ocean View Jr Suite Bi (Level Living Space King Bed And A)
Gurney's Montauk Resort & Seawater Spa Reviews from The Last Year
Easy Breezy Corporate Retreat
The staff and event staff at Gurneys are top-rate. Our team just completed a three day retreat, and we could not have been more pleased. While we were there to work, being just steps from the beach created the most relaxing feeling. We didn't plan any activities, we just gave our team free time to roam the beach, or use the gym and spa. We had a fantastic dinner at Scarpetta and a couple happy hours at their bar. Our rooms were very comfortable. (I loved my bathroom!) The event was so easy and so comfortable. I wouldn't hesitate to return for a personal escape from the City.
I'm a guest in room 554 from April 16-20.
On April 19 our room was not cleaned. I asked twice to have it cleaned. Every other room along the row was cleaned but not mine. The reason I am so upset is that it's my husbands birthday. We spent all morning and early afternoon in gym and spa. Came back and room was not clean. All he wanted to do was take a nap. We took a drive and came back at 2:45pm. Still not clean. We went to the fire pit and had a drink. Came back to room at 4pm. Still not clean. I again called 0 requesting service. Then I went to the front desk and again requested the room to be cleaned. Front desk attendant told me it would be cleaned, offer a measly $60 off our bill and offered to have Prosecco birthday something left in the room while we were at dinner. We ate at Scarpetta's for the second night (it was awesome both nights!) came back and nothing in the room and nothing was brought to the room at any time that evening. We had a wonderful few days at Gurney's, but I am VERY disappointed with the service on our final day. Especially since it was my husband's birthday and all he wanted was a mid day nap that he did not get. So sad and not good for a resort of this renown. I do hope that this concern makes it to management. Thank you.
Multi-generational transcendent wedding joy
The perfect wedding venue with an attentive staff led by Ginny - with truly delicious food - plus great vendor recommendations made for perfect coordination. Our daughter looked at many places before deciding on Gurney’s. Great choice, the entire wedding weekend was EPIC…and a killer dance party.
My husband and I have been treating ourselves to relaxing
My husband and I have been treating ourselves to relaxing rejuvenating weekends at Gurneys for the past three months. So much so that the wonderful staff makes us feel like family. We've been lucky to have Genevieve and Marguerite welcome us at checkin and checkout. To me, one of the most important things in hospitality is the warmth and friendliness of the people at the front desk. It sets the stage for how your entire stay will go. Everything and I mean everything is five stars. The views, facility, food and drinks are above and beyond 5 stars.
Exceeded Expectations! Worth the Visit.
This was my first time visiting Gurney's and after years of hearing rave reviews--it far exceeded my expectations. We celebrated a bachelorette weekend and spent the afternoon at the Seawater Spa and it was wonderful--the facilities are recently renovated, extremely clean, and the staff was attentive and kind. The views of the ocean are exceptional and totally make the experience. We ended the day with dinner at Scarpetta Beach which was absolutely delicious.
Extra Special family Getaway
Cynthia and the team at Gurney’s made our much needed family getaway extra special. The entire team was very friendly, welcoming and went above and beyond to ensure we had a wonderful experience during our stay. Cynthia even sent cookies and milk to our room with a beautiful note for our 2 year old daughter, creating an extra special experience for her as well. Not only were the staff and facilities wonderful, the Seawater Spa was amazing. I felt like a new person after every session in the BathHouse. The fitness instructor had a wonderful energy and I enjoyed all the classes she held as well. I would highly recommend Gurney’s and look forward to visiting again.
Really enjoyed the place
From the minute we arrive until we HAD to leave (we have other engagements) the Gurney's hospitality team shown its warm and inviting professionalism. We attended Kat-fitness yoga that was simply AMAZING! Not pushy but she right there with you each and every step of ways... I wanted to give up but she is right there... encouraging,... until we finished!...we done it!!! We completed!!! A Big Thanks to her!
Wally is the best
Wally is amazing we see him every time we are in Montauk and he always takes care of us and our friends no matter how busy it is! The music and vibes are always fun but not too loud so it is still conversational. Also love that it is never too crowded or rowdy like the other places nearby!
Best place in MTK - Ask for Wally
This is my favorite place in all of Montauk. Each and every time I visit I have a blast. I absolutely love Wally he is SO accommodating and helpful. He always makes my time there so special. He is such a gem!!!! It is such a gorgeous property and truly the greatest place for a night out with friends. Can’t wait to go back this summer.
Home away from home where you can unwind and create lasting memories
This resort offers a serene escape with stunning views, boasting breathtaking ocean views and luxurious amenities. Whether it's offering insider tips on local attractions or ensuring that every request is promptly fulfilled, Wally's dedication to guest satisfaction is truly commendable. His attention to detail and friendly demeanor truly enhance the resort experience. I highly recommend this resort
Great experience!
Great hotel with the best service in Montauk! I've only had great experiences when I visit Gurney's thanks to Wally Cov and his amazing hospitality. Wally takes care of every guest and is always so accommodating. I will definitely keep going back to Gurneys each summer.
Not pleasant
Not worth it. My expectations weren’t really high but I thought it would be at least pleasant for the price of a room. Only positives are location & housekeeping (they work really hard). Bait & switch on the rooms, no one answers from room service or restaurant and some guests let their children behave like wild animals.
Resort Excellence
I had an amazing experience at Gurneys Montauk. It started at the reception desk with Genevieve and her spectacular service and attention. I had all my meals at the restaurant on location, and the food was superb. The seawater pool and spa was clean and luxurious. Every single person I met that worked at this resort was pleasant and helpful.
You have to tip before your service ..
I loved the location and neighborhood. We got food from the bar and I was one of the most delicious burgers I’ve had. Valet was super kind , front desk agents not so much unfortunately. My biggest turnoff was the spa . Not the grounds or aesthetics because that was top of the line. There is just something about paying gratuity before receiving the service that seems backwards to me! 22 percent to be exact . As luck would have it my massage was soooo underwhelming. The therapist was extremely kind , it just wasn’t an amazing session .
Absolutely horrible.
See my review on TikTok @jeanniereviewtype Had been going there for years spent tens of thousands. Had a problem last year, contacted the manager, told me to eff off after all the money we spent and referrals we went. Then told us this year not to come back. DON'T spend your money at this resort.
Wonderful and Breathtaking Views
Had such a relaxing time at this beautiful resort. We were greeted by Genevieve who was warm and friendly and remembered me from my previous visit. For a nominal fee she upgraded us to a beautiful waterfront room. Everything was 5 stars from the warm friendly staff, to the beautiful views, comfy beds and wonderful facility.
Great stay on the sea in Montauk
We loved this sprawling resort on the sea and enjoyed spending time in the bath house, spa and out by the fire pits. Great for couples and families—and Cynthia made our stay even more special when she found out we were there for our anniversary!
We cannot wait to come back!
We had the most wonderful time on our girls trip to Gurneys! The staff, the spa, our cottage, dinner in the igloo - everything was absolutely perfect! We cannot wait to come back!!! A special thank you to Cynthia for helping to make our trip extra special!
Relaxing and clean!
Exceeded our expectations!! Every staff member went out of their way to make our stay enjoyable and comfortable. We stayed in a 2 bedroom cottage… pleasantly surprised how clean and spacious it was! The views are breathtaking. The bathhouse and spa very very clean and lots of options for a relaxing trip. Cynthia was so helpful answering all of our questions and giving recommendations. Cynthia even helped us book the next trip!
Family fun
Perfect place for a family gathering. ❤️ Enjoyed Scarpetta for delicious dinners and breakfast. The indoor pool was a great addition being it was very cold outside. Our stay at Gurneys was just perfect and looking forward returning for a special occasion❤️ very soon.
Amazing staff retreat!
The staff truly made my staff retreat super special. The warm welcome, amazing food and phenomenal staff. Lynn, Lorie, Carlos and Anna truly went above and beyond. I highly recommend for folks looking to do a staff retreat that energizes their staff.
Not what I expected.
My wife hyped this place and we came with our son for a nice quick trip. We had requested an early check in on Monday and were told no problem. When I went to check in they said that my wife made the reservation and since I wasn't named on it I couldn't check us in or even start the process. I was told it was a security risk, to my face. Valet said I couldn't self park in a mostly empty lot, and when they found me to tell me about an hour after we had arrived, they parked my car for me. When I went to retrieve it, and handed them the ticket, they told me to just walk to it down the parking lot. It's 30 degrees out. And isn't this valet? Finding our room, even with the map, was difficult and freezing. And with a very heavy bag it was both strenuous and dangerous. It smells like dead animals in several places outside. The hotel isn't nearly as nice as the prices would indicate. But the views are gorgeous. Ordered room service. Hotel didn't have a menu and didn't know the website. Ordered two cheeseburgers. They arrived without cheese. Sent it back and they clearly just sent the same burgers back with cheese, now 40 minutes cold. Sent it back said to make new ones. Waited another 30 minutes to receive THE SAME food again, now almost an hour old, this time with the order totally wrong again. This is an absolute disgrace for a 5 star hotel. Can't even serve a hot burger or get tha order right. And two burgers costs $80! Upon checkout the next morning, the front desk handed us a bill which included TWO lunches we didn't have. When I said that we didn't have any lunch on site, they said they had to check. I said no, you don't need to, we really didn't and please take off the charges. Nope. They proceeded to open up an envelope full of bills from the day, and one by one go through finding the charges, trying to prove us wrong. I said, "she doesn't believe us," and the girl said "I do believe you, but I have to check to see if you aren't lying." She made us wait ten minutes only to prove that they were in fact attempting to charge us $150 for meals we didn't have. And made us wait as if we were liars. Do not come here. It is a 2 star experience AT BEST. Staff didn't care that we were on a site visit for an ENTIRE HOTEL BUYOUT. We were just low tier guests.
My husband and I love Gurneys and we recently came back for
My husband and I love Gurneys and we recently came back for our baby moon. The entire stay was such a lovely experience (even in off season during early February!). I hadn't been to the spa since it had been renovated and it was really nice. I got a prenatal massage with Basia that was amazing. I'm 8 months pregnant and lots of muscles and joints are starting to hurt. She helped me feel like new. Emily at the spa's front desk was exceptional and I appreciate that helped me with my appointments. There was nothing she couldn't sort out and I really appreciate people like her - they're what make a hotel stay such an amazing experience. Also, the gift shop had such beautiful things. The blonde woman working there was incredibly kind and always had a smile on her face. We loved walking by and saying hi. Her positive energy was contagious and she was very sweet about our upcoming baby :) With the baby coming soon, we may not be traveling in the immediate future but we're already excited to bring her back with us one day soon so she can fall in love with Gurneys like we have.
Really pricey and not worth it unless you come in warmer
Really pricey and not worth it unless you come in warmer climate. There is no connecting hallway to go from the main lobby/restaurant to your rooms or the spa. So when it rains or snows you have to go outside to go to one place or another. Rooms need updating ceilings in the residence area has paint peeling and looks like there were leaks. No other food options nearby because everything is far away (not walking distance). The spa doesn't have much features. Would be nice if there was a heated pool outside for the winter. Our room had issues too, toilet didn't flush well and when it did it would splash up like a geyser. We could hear a dog barking next to our room. And we had to ask for obvious things like additional slippers and robes when they knew we were a party of 4 (we only had 2 of each). Definitely not worth the price to come in the winter.
Unfortunately, we had a less than stellar experience.
Even after we brought this up to management their process of "fixing" it was absolutely horrible. No focus on Customer Service. our cabin was absolutely unacceptable and after one night stay they switched us to a new cabin. We were told by management that they would not charge us for the upgrade... What a silly thing to say... of course you won't charge us. Also we were informed that we would have to check out our old cabin at 11 AM and would not have the new location available till 4 PM! Absolutely unacceptable to not have a room for five hours when that was our only full day at the spa. We were also promised a night credit and it has been over a month and we have not seen this credit back to our credit card. Numerous emails and phone calls and asking for confirmation and no response back. Many other things happen during our stay but I won't for you with the details. What a disappointing visit. So unfortunate.
Recently stay at Gurney's for a short getaway.
While the spa was excellent. The room was disappointing. Rooms need major refresh o/a. The view was of ocean, but overlooked parking lot. This was not what I expected. The room was too far from restaurant & spa. The issues with room was a missing toilet paper holder, mold in tub and no functioning bedside lamp. There was no luxury here. I would return to the spa. Massage therapy was the best I ever experienced.
Ok, amazing location and views.
We stopped in for a drink and to relax at the outdoor area. Nice fire pits to help warm you. We ordered 2 drinks: a Peroni beer ($12) and a glass of Prosecco. Tan came out to $44. That's right, $32 for 1 glass of Prosecco. The menu said $20, which is also ridiculous. But, I get it, the view. I was going to complain , but I didn't want to be that guy. Definitely glad we stayed at Montauk Manor.
Again back from another work getaway but I'll be honest
Again back from another work getaway but I'll be honest this is a 3.5 at best. While the room was decent the view was beautiful but there's somethings that definitely need to be improved and/or addressed. This resort although I did not need it needs to be more accessible. As people stay with luggage and going up and down flights of stairs is not feasible for some. Valet leaving peoples keys in their cars with windows wide open is not cool by any means. Several coworkers have to agree. One of my coworkers even had the wrong car pulled up when she wanted to go into town because of the lack of communication slash language barrier. Again on my personal experience I had asked to have my bag placed in the front passenger side on the floor of my vehicle. When following one of the valet guys because I needed my sunglasses he immediately questioned me why I was at the vehicle I retorted to getting my sunglasses and then asked where my bag was? Mind you I just asked the same valet guy less than 2 minutes prior on where to put my small suitcase. He appeared annoyed that I was trying to get my bag out of the back of my car. I prefer it up front with me and plus my USB cable was in the front of the bag so I wanted to be able to plug in my phone to use Apple CarPlay. Service was definitely lacking during all the meal service. Which I can sort of understand... but something's were definitely lacking and almost awry. Like first night for dinner we had choice of steak (only allowed to be cooked rare), roasted chicken (which for a few coworkers it came out raw) and salmon (which I had and it wasn't cooked very well either). Also post dinner some of us wanted to sit outside in one of the igloos. After we were all settled a worker came out and told us we were not allowed in the igloo. A coworker asked "why?" to which a lousy reply of "it's reserved." No where did it say reserved and a whole bunch of us were now huddled under the heaters and the fire pit. Cell phone service was definitely crappy but also I equated it to us being at the end of the island. Bed wasn't too comfy and while the shower was definitely warmer than last year at MYC (fka Star Island) the fact that the water wasn't going down during the shower was rather skeevy. While I'm sure I'll be back for another work trip which I appreciate but I don't think I'd be too happy with the amount of money they charge for a room if my job wasn't comp'ing it.
I never been more disappointed in my life.
I've been dying to go to gurneys for years & I finally made it there recently & to my surprise it was nothing like I expected. First off, no is friendly or helpful. No one knows anything & you get the run around when you do ask. I tried to reserve an igloo & was told to do it online. I checked online it said there was none available mind you they were all empty & available. I then asked the bartender who directed me to the waitress who directed me to the front desk. I went to the front desk & they directed me to the hostess. Long story short I just ended up leaving because clearly I got tired of standing around for over an hour. For such a "luxurious" place I would never go back to be treated in such a manner.
Gurney's Montauk is simply the best! Our family has made a
Gurney's Montauk is simply the best! Our family has made a tradition of going out to Gurney's since our daughters wedding there in 2019. This week we spent out there was wonderful as usual. Service is great, views are second to none, fire pit afternoon/evening's are fabulous and Scarpetta is amazing! Day of departure breakfast at Tillies is delicious. One of our favorite places to take a break from reality!! Thank you Gurney's Montauk for making our stay fabulous.
Montauk's Best Hotels that are most frequently booked by customers of Gurney's Montauk Resort & Seawater Spa
Ranked #18 in Montauk's Best Hotels.
AppointmentTrader FAQ
Questions and Answers around the platform.
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888 Questions
580 Answers |
Ask a question about AT |
Appointment |
I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
Give the best answer
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Virtual Name & Email on reservation
Hi Community,
I am new to this site and just recently bought a reservation here. I noticed that on the reservation page, it is booked under a random name and a virtual email address.
I can't find any button to change either the name or the email for this reservation I bought. So, should I just say that random name when I arrived at the restaurant? Not really sure about the procedures.
Best
Can you book private clubs ?
I put a bid in for 5 Hertford street but wasnt sure if they work w Appointmemt trader...anyone know? thanks
Give the best answerHow do payouts work?
Once a reservation is bid on or taken - how is one paid out?
Give the best answerWhat does bid active time window mean
Is this what reservation times looking for ? Or when my bid can get filled?
Give the best answerDo any restaurants require ID for a reservation?
Do restaurants require ID for a reservation? What happens if someone purchases a reservation and can’t get seated ?
Give the best answerBidding on reservations?
This is my second go around bidding on a reservation and it looks like it won’t be much of a success again. Has anyone on here ever bid on a reservation and successfully got it? It seems to me like the reservations I bid on don’t even exist
Give the best answerCanceling name change request?
How do I cancel a name change request
before a call has been made to restaurant?
Is there a way to see sold listings?
Looking to see which listings have sold
Give the best answerIf an establishment cancels..
If an establishment cancels a reservation for whatever reason, will the seller get penalized? If so, how?
Give the best answerTransfer request no response yet
I bought a reservation and posted a transfer request to my name this past Sunday and have had no one confirm for me as I also have a special request also. The reservation is soon and I am concerned
Give the best answer10%+ Refund Rate Medal Removal Question
Hi Teams,
I got the 10%+ Refund Rate Medal since RESY terminated my account last month.
Now my refund rate has returned to 10% which is lower than the 11% threshold.
But I can still see the 10%+ Refund Rate Medal in my profolio and my payout is still
be limited, When can I get rid of this metal?
Thank you so much for your help!
Best,
Do bids include deposits?
Do bids I would create include the $50 pp fee for restaurants like carbone torrisi etc?
Give the best answerPostpaid?
What does this mean?
Give the best answerWHERE ARE MY PAYOUTS?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!! No one replies to messages!
Give the best answerWhere are my payouts?
My payouts keep being returned (four until now, I was never able to get a dime out) against your T&C. Customer service said payouts would be prioritized and they keep being returned! Please solve asap!!!!
Give the best answerTransfer
How do I change a purchase reservation to my name??
Give the best answerDelete account ?
How do I delete my account
Give the best answerWhy do they need such personal information.
Why do we have to give such personal information to get a refund from my trades? This makes me nervous.
Give the best answerWhy is this place such a scam?
Multiple times have been given false reservations and no way to get money back
Give the best answerDeposits credited to final bill
I have a reservation that includes $50 per person deposit that they add onto the end of the bill. How will I get that back?
Give the best answerCancelled Reservation
I arrived for a reservation and the reservation I purchased had been cancelled. How can I get my $$$ back?
Give the best answerIs my reservation legit?
I paid for a reservation to Golden Steer. I looked at the details. The confirmation screenshot was to another restaurant in Miami.
Give the best answerUnsubscribe
How do I stop getting this emails. I’ve been trying to months
Give the best answerHow do I get my money back for a failed reservation?
Bought a reservation for a party of 6 and I was told they called and let the person know that they can only do a part for 5. Couldn’t do the reservation.
Give the best answer