Totally underwhelming for a ‘special Birthday’- won’t be returning …… - Hakkasan Mayfair London - Buy Reservations
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🤢 2/5 - Totally underwhelming for a ‘special Birthday’- won’t be returning ……
By 👻 @BD, 02/26/2024 3:00 am
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Having been to this Hakkasan years ago and the amazing ones in Abu Dhabi & Dubai, this was our first choice to celebrate our daughter’s 21st Birthday lunch as a family. The food was great as always. However, the lack of engagement from our server was so disappointing. No rapport, just indifference. I had called previously to confirm our booking and to ask for it to be noted that it was our daughter’s 21st Birthday celebration so could they please make it special. I was told that we would get a candle with our dessert. I honestly thought that was a joke until we ordered a chocolate bombe and it came out with literally a candle on the side and a chocolate with happy birthday on it. I have never seen anything so bad. Is that all they could do when we had spent almost £600 for 4 of us at lunch (way too much money for what we had btw). I also recorded it being given to be daughter with said server not even looking at her but looking out of the window looking totally bored. So very let down by this restaurant. Very different experience in Emirates Palace Abu Dhabi. perhaps you need to send your staff there for training. we eat out frequently and it's rare for me to give a bad review but this definitely warrants this. There are much better and cheaper restaurants around so don't waste your time and money going here. A very disappointing 21st Birthday experience.
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