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Booked 1 times by Hakkasan Mayfair London customers.
Ranked #25 in London's Best Restaurants.
Booked 1 times by Hakkasan Mayfair London customers.
Ranked #32 in London's Best Restaurants.
🤮 1/5 - 1 STAR.
By 👻 @Bristol M., 11/04/2019 3:00 am
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.... from a Hakkasan regular??? WHY?!?!I am a regular at Hakkasan in San Francisco. So my expectations for fine dining doesn't stop at the food or ambience. Service is everything. This doesn't mean going as far as anticipating my needs, but please make an effort to put on a smile, be polite and actually care about your customers experience. Regardless of your day, if you're choosing to be a server it's your responsibility to put your customers' needs first and make sure their satisfied.The food at Hakkasan was great as usual, however, for this particular location our two servers (one finished his shift and we got another guy) were absolutely pathetic. My wife and I were not asked once how our food was or if we needed anything. We had to pour our own soup and serve ourselves fried rice. I just don't understand how that's possible. I will never come back to this location again in my life and I have already vocalized to my friends at YPO and other business organizations. STAY CLEAR of this location. I would go as far to say that the Hakkasan main office needs to send a secret staff member to see what is going on at this location. Service is everything and management needs to step up if they want to do justice to the Hakkasan name.
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