Should be 5 star, but service and attention to details...3 stars - Il Cielo Beverly Hills - Buy Reservations
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🙂 4/5 - Should be 5 star, but service and attention to details...3 stars
By 👻 @DrugDoc, 10/28/2019 3:00 am
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First off this is favorite restaurant, and went there for my wife's birthday. The food is Fabulous!! 5 stars!
However, the high point of service was the hostess greeting my wife with Happy Birthday thereafter, here are lapses that should not occur in a fine dining establishment:
1. They tried to seat us in a room that had a set up for 25+ people at large table. We were seated such that once that group came in we would have fast food noisy ambience at best. They did move us to a table, which was lovely from my wife's view, but I saw over the course of the evening 100s of wait staff running in and out of the kitchen, which was very poorly 'vieied ' by some plants
- IN DEFENSE of the wait staff, we were told they were slammed, short one wait person, so the following are management driven in my opinion...
2. I ordered a nice white burgundy wine...the waiter brought the wine over didn't show me the bottle, pulled the cork, and poured full glasses, no tasting or presentation. ON A REFILL THE WAITER PULLED A CHEAP BOTTLE OF WINE BY MISTAKE FROM THE SAME ICE BUCKET AND MIXED OUR FINE WINE WITH CRAP. NO REMEDY OFFERED?
3. Inattentive service, we had to flag down staff to get refills of water, get bread, etc.
4. We ordered the 4 course meal that came with dessert. Dessert came no birthday candle or acknowledgement of my wife's birthday? I mentioned this to the waiter who said he wasn't informed by the hostess...
The wait staff was really apologetic, and realized that our service didn't go that well. If it wasn't my wife's birthday, and her fave spot, I would have been less than mellow and ask for a credit to be used in the future.
Again, the staff were running around like chickens with their heads cut off...that is a management issue. IN fine dining you have backup staff available if someone calls in sick. Besides, the lapses above are not all solved by one more wait person.
All in all, beautiful setting, great food, but the service was a constant detractor of the overall experience.
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