Stayed with them for six nights and found food and service - Kettner's London - Trade Reservations
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🤢 2/5 - Stayed with them for six nights and found food and service
By 👻 @Ben B., 03/01/2018 3:00 am
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Stayed with them for six nights and found food and service hit or miss. Accommodations are small but lovely. I had a beef filet one eve at bar that was tough and over-cooked. They lost my laundry and dry cleaning; was massively delayed forcing me to wear dirty clothes one day. There were other instances when Townhouse staff did not know what was going on with restaurants and what they were serving at various times of the day. I would give them more time to try and fix the details before rushing to stay. Nothing offered to compensate me for the various experiences. Kristina was lovely and tried to address my concerns but overall they have some work to do as a team.
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