Fallen Star: Poor Service Leaves Bad Taste in spite of Good Food. Very Memorable for all the wrong reasons. - Kinship Washington - Buy Reservations
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🤮 1/5 - Fallen Star: Poor Service Leaves Bad Taste in spite of Good Food. Very Memorable for all the wrong reasons.
By 👻 @Tony H, 02/24/2024 3:00 am
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The food was terrific. The service was poor for a regular restaurant, but shockingly bad for a Michelin star. Our waiter poorly explained the menu, the portions and how best to order. He failed to place the order for an entire course that we then chose to skip, and made inappropriate/disparaging comments about “white people with dreadlocks” who live in Oregon/Willamette Valley where he would "never live" when serving our Pinot Noir. He pointed and gestured at dinner guests to hand plates to him to clear without so much as a please or thank you, and failed to check on us throughout the courses. We had to flag him down for a second round of drinks, and he did not clean the table between courses after he spilled and splattered when clumsily removing a prior course. He set the table for a course he had already served and just cleared; when we asked why we had different utensils for the shared table dish, he said, "I’m not paying attention” and asked us what we ordered and what our next course was. Unfortunately, service only improved to adequate after two complaints and the manager stepping into serve the table. He shared that the “printer had been broken for a week” when explaining desert substitutions, and then served espresso cold. Michelin star? Seriously? And not once in the entire four courses did anyone ask us how is the food or seem to care. For the record, the food is great. The service ruins the experience and is topped off with a 23% gratuity.
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